2/10 – Ungenügend
Cory B.
7. Juli 2025
Avoid all Grand Welcome Properties
After 10 years of using VRBO, this will be my first negative review and I could rant for much longer than my character limit. Long story short, I submitted the information requested in the link they provided to me one month before my arrival date. I was under the understanding I would get access information 24 hours before my arrival. I had no communication from the host that anything was awry. Upon arrival we were not given access, and due to lack of cell signal and Wi-Fi access were unable to communicate effectively or open the rental agreement link they were requiring. We were left stranded in Yosemite West, which is not exactly close to anything else. We had to emergently find other accommodations and sleep on the floor of someone else’s place. Grand welcome texted after 11 PM that they hoped I was enjoying the place… The place they had never given me access to. In trying to get a refund, they only refunded the cleaning fee and the security deposit which I find unacceptable given that they left my family stranded. This has never happened with any other VRBO rental. We are still trying to get this resolved with VRBO. So buyer beware, Book elsewhere!
Cory B.
Aufenthalt von 2 Nächten im Juni 2025