We recently stayed at a 4-star hotel in Stone Town and, unfortunately, it did not live up to expectations.
The staff were friendly, but not particularly proactive or helpful when issues arose. While we appreciated the warm demeanor, the service didnât quite meet the standard youâd expect from a hotel rated at this level.
Breakfast was served on the rooftop, which did offer a lovely view of the city and oceanâa definite highlight. However, the breakfast options were quite limited, and the overall quality was underwhelming.
Our biggest disappointment was with the room itself. We stayed in the âLiving Stoneâ room, which looked charming and character-filled in the online photos. In reality, the room was fairly basic and lacked any of the charm or ambiance we had anticipated. It felt rather plain and unremarkable.
Cleanliness was a significant issue. Upon arrival, we discovered the bed linens were dirty and had to request that the bed be remadeâa surprising oversight. Even after that, the overall cleanliness left much to be desired. To make matters worse, the bathroom had a persistent sewage odor that was impossible to ignore.
While the hotel has potentialâparticularly with its rooftop and central locationâit fell short in areas that really matter: cleanliness, comfort, and value for money. Sadly, we left feeling disappointed and wouldnât return or recommend it to others without significant improvements.
