10/10 â Hervorragend
Norm
Mit der Familie gereist
14. Juni 2025
Gut: Ausstattung
The hotel is modern, clean, and convenient, and it's a great value. The staff, especially the General Manager Mr. Abdul Rab, is a gem. **pedia basically screwed up this booking due to website errors during payment ("Oops, something went wrong on our end, please try again"). They ended up booking the hotel five times, all on the wrong dates which had apparently re-loaded from the previous cached page for the booking I had just completed at a different hotel, for the day before this one. What a mess. I was able to cancel three; the fourth needed Customer Care to cancel. The fifth had already processed by then, and **pedia said they couldn't cancel it because it was a "no cancellation" booking. Two more days of frustrating emails and customer care sessions got me nowhere. **pedia could not (or would not) talk to the hotel manager. I finally called the hotel, spoke to Mr. Rab, and he graciously agreed to untangle the mess. This is probably the last time I will use 3rd-party booking, because when there's a problem, the hotel has very few options with the booking partner. Other than that - the hotel was wonderful, and the staff is super courteous and helpful. We'll be back! - Norm
Norm
Aufenthalt von 1 Nacht im Juni 2025
