Welcome to www.ebookers.ch. This ebookers branded website is operated by Expedia, Inc. The Services offered by Expedia (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate acceptance button at the time of booking on ebookers.ch. If Customers proceed with a booking on the ebookers.ch website or via the ebookers call center these General Terms and Conditions will apply to that booking. Customers undertake to fulfil the obligations contained within these General Terms and Conditions.
Customers should save and/or print a copy of these General Terms and Conditions for future reference when making a booking.
Article 1. Definitions and scope
The following definitions have the same meaning whether they are singular or plural.
'Customer' means a customer who reserves and/or books one or more Services offered on the Website.
'Destination Service' means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours, also known as ebookers 'Local Expert' on the Website.
'Expedia' means Expedia, Inc. and/or Ebookers Travel.
'Expedia, Inc.' means Expedia, Inc, whose registered office is at 333 108th Avenue NE Bellevue, WA 98004, USA.
'Ebookers Travel' means Travelscape LLC, a company incorporated and resident for all purposes in the USA whose registered office is 10190 Covington Cross Drive, Suite 300, Las Vegas, NV 89144.
'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.
'Package Holiday' means a Service as defined in Article 3.5 of these General Terms and Conditions.
'Rules and Restrictions' means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract (such as airlines' Conditions of Carriage).
'Service(s)' means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, and package holidays.
'Supplier' means a supplier of Services, such as an airline, hotel, tour operator (including Ebookers Travel), car hire company or Destination Service supplier.
'Website' means the ebookers-branded website www.ebookers.ch and the ebookers.ch mobile application.
These General Terms and Conditions apply to offering and providing of the Services by Expedia, Inc. Expedia, Inc. operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services, including Ebookers Travel. The agreement between Customers and Expedia, Inc. on behalf of the Suppliers concerned comes into force as soon as the Customer is provided by email with written confirmation of a booking.
These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed.
It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions before booking on this Website. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed here.
Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking.
The General Terms and Conditions can be changed by Expedia, Inc. at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Expedia, Inc. on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
Article 2. Booking via the Website
2.1. The Customer's legal authority
The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
2.2. Booking process
The Customer can choose his or her travel settings amongst several categories. By filling all the required information fields on behalf of the passenger(s), as well as paying and finalizing the booking process by clicking on the concerned button, the Customer mandates Expedia to furnish a transportation service or any other service with relation to the fulfillment of the travel, that might be operated by a Supplier. The Client is bound to his or her booking mandate. Before the finalization of the booking, the Client can, at any time, interrupt the booking process in order to verify or correct a typing error.
2.3. Contract conclusion
When booking, by clicking on the button "book and pay" or "buy", or with respect to phone offers through the confirmation of the booking by Expedia and/or by the indication in the Client's profile that the travel is booked , the Customer concludes a contract with Expedia concerning a travel Service. The booking made by the Customer or the person responsible for his or her booking is considered accepted by Expedia earliest at the moment the Customer has received the booking confirmation and latest when the booking is showed as "booked" on the Web Site on the Customer's profile under the title "Travel Plans". The Customer must access his or her Profile on the WebSite and examine the Travel Plans, especially if the Customer didn't receive a booking confirmation that he or she was expecting.
2.4. Confirming and changing or cancelling orders (Subject to Article 3.5 where applicable)
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services firstname.lastname@example.org.
It is expressly agreed that the data stored in the information systems of Expedia, Inc. and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
2.4.2 Change and Cancellation
For flights a change request or Cancellation can be made by calling 044 511 2130.
For hotels, cancellations can be made online by clicking on the "manage my hotel" page or change requests or cancellations can be made by calling 044 511 2130.
For other services, change requests and cancellations can be made by calling 044 511 2130. All change and cancellation requests will be dealt with on behalf of the Suppliers concerned and are subject to availability and the Rules and Restrictions of the relevant Supplier. The Customer does not have an automatic right of change or cancellation unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which are provided to the Customer prior to booking).
A fee may be imposed by the applicable Supplier in the event of a change to a booking or a cancellation or partial cancellation of a booking. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking – please refer to the Rules and Restrictions notified in the booking process for more details.
If a Customer wishes to change or cancel any part of a booking, and if such changes are permitted by the applicable Supplier, an ebookers.ch change / cancellation administration fee will apply in addition to any fees imposed by the relevant Supplier. Please see the table below for the specific fees applicable:
|Service||Change Fee||Cancellation Fee|
|Flight (excluding low cost carriers)||50 CHF per passenger||75 CHF per passenger|
|Packages (excluding low cost flights)||Flight - 50 CHF per passenger |
Hotel - Nil
|Flight - 75 CHF per passenger |
Hotel - Nil
|Destination Services / Local Expert||N/A (non changeable)||N/A (non refundable)|
We reserve the right to cancel a Customer’s booking if full payment for the booking, or any applicable change and cancellation fees relating to a booking are not received in a timely fashion.
2.4.3 Refunds and ‘no shows’
In the event of a refund to the Customer after the deductions referred to in Article 2.4.2, the relevant amounts will be transferred back by the party that took the original payment (such as Expedia, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges or card payment surcharges applied to the booking will not be eligible for reimbursement. Customers should note that refund of flight bookings may take up to 6 months.
If the Customer does not present himself / herself at the departure of the trip, refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process.
2.4.4 Restricted Fares
Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.
2.5. Travel documents
The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation.
In the unlikely event that physical travel documents are required, these will be sent to the address given by the Customer when making his / her reservation.
Travel documents will only be sent to addresses in Switzerland and will not be delivered to addresses in other countries. Expedia, Inc. reserves the right to charge a non-refundable fee to deliver the Customer's travel documents by courier. If applicable this fee will be shown at the time of the booking.
If the delivery of travel documents via email is impossible because of an error made by the Customer in providing his / her personal details, including email address, neither the Supplier nor Expedia, Inc. shall be liable.
Article 3. Specific Services
Expedia, Inc. operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.
The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information.
These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions, the Rules and Restrictions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.
Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Expedia, Inc.
3.1. Air Transport Services
Air transport services may be offered separately or as part of a package holiday and are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Supplier. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes which are in addition to the Expedia administration charges set out in Article 2.4.2. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed here.
If Expedia receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Expedia acts as agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services. The Rules and Restrictions of Suppliers of air transport services can be re-viewed here.
Prices and fees for some low-cost flights originating outside of Switzerland may be in another currency (e.g. EUR), which we will provide an estimate for in CHF. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, Customer’s statement may include a non-Swiss Francs transaction fee charged by Customer’s card issuer to process the transaction. Expedia is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
EU Community list
In accordance with EU regulations, details of air carriers that are subject to an operating ban within the European Community is available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm.
3.1.1. Air transport terms and conditions
The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that:
The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed here.
For further guidance on preparing for a flight please refer to the online Customer Support resources here.
3.1.2. Administrative and / or health regulations
International Travel: Customers are responsible for ensuring that they meet foreign entry requirements and that their travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met.
For more information visit: https://www.ebookers.ch/p/support/travel-documents.
Expedia has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Health: Recommended inoculations for travel may change and Customers should consult their doctor for current recommendations before they depart. It is Customer’s responsibility to ensure that they meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to their trip. Online medical advice for travelers can be found on the Department of Foreign Affairs' website http://www.safetravel.ch/. Otherwise, for medical advice regarding a journey, Customer’s should please contact their doctor.
Disinfection: Although not common, most countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinfection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information visit the World Health Organisation Website: http://www.who.int/ipcs/assessment/aircraft_disinsection_review/en/.
For Swiss citizens a valid passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport be valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of the Customer's party changes their name, e.g. as a result of getting married, Customer must notify Customer Services by calling au 044 511 2130 or by email to email@example.com.
Swiss citizens are advised to consult the Federal Department of Foreign Affairs (FDFA) for additional information on passport requirements. For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit. Non-Swiss citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to Switzerland).
Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and Customers should check for up-to-date information before booking and departure. We accept no liability if a Customer is refused entry onto a flight or into any country due to Customer’s failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries Customer may just be transiting through. This includes all stops made by the aircraft, even if Customer does not leave the aircraft or airport.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by The Federal Department of Foreign Affairs (FDFA) prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources:
BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, EXPEDIA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.
All travelers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at https://esta.cbp.dhs.gov.
A number of governments are introducing new requirements for air carriers to provide personal information about all travelers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.
3.1.3. Special fares
The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route.
Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer's email confirmation.
Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age.
Airmiles and vouchers from loyalty Programs may not be used when booking flights through the Website.
If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.
The Customer is reminded that an airlines' liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage.
3.1.5. Electronic ticket
An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in as provided by the Supplier of the air transport service.
3.1.6. No replacement for passengers
The replacement or change of passengers is not permitted.
3.1.7. Operating airlines
Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.
3.1.8. Denied Boarding Compensation
If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.
3.2. Accommodation Services
Accommodation may be offered separately or as part of a package holiday. The Services are subject to the Rules and Restrictions of the Suppliers offering the accommodation which will be made available before booking. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes, as imposed by the Suppliers which are in addition to the Expedia administration charges set out in Article 2.4.2.
Subject to Article 3.2.6, any pre-paid "pay online now" hotel bookings will require that a Customer's credit card is charged for the full payment upon reservation. Other hotel bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the hotel during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including for example, minibar snacks or telephone calls.
If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Expedia no later than the original date of check-in to prevent cancellation of the whole reservation. If the Customer does not confirm the reservation changes with Expedia the whole reservation may be cancelled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier as notified in the booking process.
Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation.
A Customer may not book more than 8 rooms online for the same hotel/stay dates. If we determine that a Customer has booked more than 8 rooms in total in separate reservations, we may cancel the reservations, and charge a cancellation fee, if applicable. If the Customer paid a non-refundable deposit, the deposit will be forfeited. If Customers wish to book 9 or more rooms, the Customer must complete the group travel form online. One of our group travel specialists will research the request and contact the Customer to complete the reservation. Customers may be asked to sign a written contract and/or pay a non-refundable deposit if required by the hotel.
3.2.1. Use of rooms
The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used.
Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.
The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in United Kingdom. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.
2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included.
3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travellers may be available.
4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.
5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.
It is possible that, from time to time, for technical reasons, (for example a hotel is overbooked due to connectivity issues with the hotel) or for reasons of force majeure (for example a hotel is closed due to a hurricane) a hotel booking is cancelled or amended.
Should such events occur, Expedia will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services.
If this offer is not taken by the Customer, Expedia will ensure that all monies paid in respect of the hotel booking are refunded.
If appropriate, for example where a technical issue on the part of Expedia has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer, Expedia will also pay reasonable compensation to the Customer.
It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.
Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.
If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. Accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.
The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.
Parents are advised to bring special food for their baby with them, as this is not always available locally.
The local authorities in certain countries may impose additional taxes (tourist tax, city tax etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at the Customer’s stay date, the Customer will be liable to pay taxes at the new higher rate.
3.2.6 Pay Online or Pay Later At Hotel
With hotels, the Customer may be presented with the payment option to "pay online now" or "pay later". If the Customer selects the "pay online now" option, Expedia will charge the amount to their credit card in British pounds sterling immediately. If the Customer selects "pay later ", the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Customer’s credit card provider may also charge a foreign currency conversion fee. Vouchers issued for use on ebookers.ch may only be applied to "pay online now" bookings.
3.3. Car hire
Car hire services are offered separately or as part of a package holiday (see 3.5 below). These Services are subject to the Rules and Restrictions of the respective Supplier (the car hire company).
3.3.1. Method of payment and Deposits
The Customer making the booking must present a valid credit card in her/his name upon pick up. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.
The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit held by the Supplier. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose. Some larger car types require two credit cards.
If the Customer does not comply with the terms set out in this section 3.3.1, the Supplier may not make the vehicle available and the full price of car hire will be charged.
Additional charges may be payable locally such as refuelling, additional driver charges and young driver surcharge. The Customer acknowledges that in no event shall Expedia, Inc. and/or Suppliers including Ebookers Travel be liable for such additional charges as detailed or otherwise.
An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier, country of rental and type of rental car. Purchase of an optional additional coverage locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall Expedia, Inc. and/or Suppliers including Ebookers Travel be liable for such excess or provision of additional coverage as detailed or otherwise.
Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tyres are used.
Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge an additional surcharge.
Special equipment, such as child seats, can be requested, and will be payable directly to the Supplier upon pick up (if available).
3.3.3. Collection/use of the vehicle
Drivers must usually be aged between 21 and 75 to hire a vehicle although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 25 or over 70.
All drivers must present a full valid driving licence in their name for the category of vehicle rented when taking delivery of the hire car. International rentals may have different driving licence requirements. An international driving licence is required if the drivers' licence is not in the roman alphabet. Additional documentation such as a passport or up to two forms of proof of name and address may also be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.
The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.
3.3.4. Cancellation of bookings/unused rental days
No refunds will be offered on bookings cancelled within 6 hours to pick up time or any unused rental days.
3.4. Destination Services / Local Expert
Destination Services may be offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier).
It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are cancelled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to the applicable Supplier's Rules and Restrictions in relation to refunds in such circumstances.
3.5. Package holidays
Package holidays are provided by Suppliers such as Ebookers Travel and are subject to the Rules and Restrictions of the providers of the holidays. Customers must read these Rules and Restrictions before booking.
A package holiday is a pre-arranged combination , for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following elements are offered:
- a tourist service that does not form part of the transport or accommodation, but is a significant part of the service.
The sale of package holidays is governed by the Federal Act on Package Travel of 18 June 1993. These provisions are supplemented by the following conditions.
Acceptance by the Supplier of reservations made by the Customer will depend on availability of the package holidays. Suppliers do not have to give reasons for refusing to accept a reservation.
Acceptance by the Supplier is formalised by sending a confirmation of reservation by e-mail within 24 hours of a booking being placed by the Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the service.
The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in CHF.
The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, city tax etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.
Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of reservation.
The prices shown on the Website can be changed at any time without prior notice. Such changes do not apply to reservations already accepted, unless the changes were made more than 30 days before the intended departure date as a result of fluctuations in transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates. Supplier will absorb - and the Customer will not be charged for - any increase equivalent to 2% of the price of the total travel arrangements, excluding insurance premiums. The Customer will be charged for the amount over and above this. If this means the Customer has to pay an increase of more than 10% of the price of the total travel arrangements, the Customer will have the option of accepting an alternative holiday if Supplier is able to offer one (if this is of equivalent or higher quality the Customer will not have to pay more but if it is of lower quality the difference in price will be refunded), or cancelling and receiving a full refund of monies paid.
If Expedia, Inc. and/or Supplier becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.
3.5.3. Cancellation and change by the Customer
Requests by the Customer for cancelling or changing a trip must be submitted by telephone by calling 044 511 2130 (Calls to this number cost the same as calls to local rate numbers). Such requests will be dealt with on behalf of the Suppliers concerned.
In the event of cancellation of the package holiday booking by the Customer, Expedia, Inc. and Supplier can require compensation to cover the costs of the travel arrangements already made and an administration fee will be imposed by Expedia in accordance with the administration charges set out in Article 2.4.2. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the package holiday in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking.
If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed here. Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking.
220.127.116.11 Effects of Cancellation
Please note that packages are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply.
18.104.22.168 Change of booking
If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should call 044 511 2130. A fee may be imposed by the applicable Suppliers in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.
22.214.171.124 Replacement of Participant
A registered participant in a trip can be replaced by a third party if Expedia is informed of this at least 15 days before the start of a trip. However, Expedia can object to the change of traveler if the traveler does not comply with the Supplier's Rules and Restrictions or their participation is in conflict with legal regulations. If a replacement person enters into the contract, then the Customer, together with that replacement person, are jointly and severally responsible for the cost of the trip and any additional costs (including administration fee) arising from the inclusion of the third party and including any cost to Expedia for making the change.
3.5.4 Cancellation and change by Ebookers Travel
Ebookers Travel will inform Customers immediately of changes or differences to their travel arrangements. Changes or differences to the travel contract that become necessary after the contract has been concluded and are not brought about by Ebookers Travel in bad faith are permitted insofar as the changes or differences are not significant and they do not affect the overall character of the trip booked. Flight time information cannot be considered binding. The same rights apply to the altered arrangements as applied in respect of the original arrangements.
126.96.36.199 Price Changes
If the time between booking and the agreed date of travel is greater than 30 days, Ebookers Travel retains the right to change the prices agreed at the time of booking to reflect increases or decreases in transport costs (including fuel costs); payments for dues, taxes, fees such as landing taxes or embarkation or disembarkation fees at ports/airports; and change to the applicable exchange rates if the increase or decrease per person or per seat has an effect on the cost of the trip. Ebookers Travel will absorb - and Customers will not be charged for - any increase of up to 2% of the price of the total travel arrangements, excluding insurance premiums and any amendment charges. Customers will be charged for the amount over and above this. If this means the Customer has to pay an increase of more than 10% of the price of the travel arrangements, the Customer will have the option of accepting an alternative holiday if Ebookers Travel are able to offer one (if this is of equivalent or superior quality the Customer will not have to pay more but if it is of lower quality the difference in price will be refunded), or cancelling and receiving a full refund of monies paid. Should the price of the holiday decrease by more than 2% of the holiday cost due to the changes mentioned above the Customer will receive any refund due.
There will be no price changes within 30 days of the date of travel.
188.8.131.52 Significant changes
In the case of a significant change to their trip, Customers have the right to cancel the travel contract and receive a refund of all monies paid, to take a replacement package of equivalent or superior quality at no additional cost to them (if Ebookers Travel are able to offer them such a trip) or to take a replacement package of lower quality (again if Ebookers Travel are able to offer them such a trip) in which case Ebookers Travel will refund Customers the difference between the cost of their original package and their replacement package. Customers must exercise their rights as detailed in Article 184.108.40.206 and 220.127.116.11 as soon as possible after Ebookers Travel have informed them of a price increase or other significant change to their trip.
In the event that a significant change occurs, Ebookers Travel will pay the Customer compensation as shown in the compensation table below, unless the change is as a result of situations outside Ebookers Travel's control which neither Expedia and/or the Suppliers could foresee or forestall even with all due care. Ebookers Travel considers the following to be examples of significant changes to the Customer's holiday and will pay compensation dependant on the time before their departure that Ebookers Travel notifies the Customer about the change:
In the event of more than one significant change to the Customer's holiday Ebookers Travel will only pay compensation in respect of a single change per full fare paying adult.
|Time before departure date (days)||Compensation (CHF)|
3.5.5 Changes by Ebookers Travel: during travel
If, after the Customers' departure, a significant part of their pre-booked holiday arrangements cannot be provided, Customers will be offered a suitable alternative if possible at no additional cost to them. If it is not possible to offer Customers a suitable alternative or Customers do not accept the alternative arrangements for good reason, Ebookers Travel will return Customers to the place of their departure or to another location to which they agree. If appropriate, Ebookers Travel will also pay compensation to Customers. The amount of compensation will be reasonable, taking account all the circumstances.
3.5.6 Supplier Rules and Restrictions
Ebookers Travel works with Suppliers of travel products such as airlines and hotels, but does not control these Suppliers. The Services are subject to the Rules and Restrictions of the Suppliers offering the travel products. The Rules and Restrictions of Suppliers of air transport services and accommodation services are made available prior to making a booking.
3.5.7 Events beyond the parties' reasonable control
If an unforeseen event which could not have been avoided if all due care had been exercised impedes implementation of the trip to a major extent, endangers it or interferes with it, then either party can terminate the contract. Where Ebookers Travel is the party affected by such an event, Ebookers Travel will provide Customers with prompt assistance and take the necessary measures to bring Customers back to the place where their package started. Any additional costs of the return transport will be covered by Ebookers Travel. Where Customers are the party affected by such an event, Ebookers Travel will not be obliged to refund them any sum for services which have not yet been performed. Customers will also be responsible for paying any additional costs associated with getting back to the place where their package began.
3.5.8 Issues During Travel
18.104.22.168 Redress and obligation to co-operate
If the trip is not implemented in accordance with the contract, the Customer can ask for redress during the trip. The Customer's co-operation is requested here. Customers should do everything reasonable to resolve the fault. Customers should avoid damage where possible, or at least try to limit it as far as possible. Customers should report deficiencies in the trip. If the trip documents do not refer to a local representative, please contact Ebookers Travel directly to report any problems. Quote in any case the trip number, the destination and the dates of travel.
Customer Service tel: le 044 511 2130 email: firstname.lastname@example.org
Ebookers Travel, or any relevant local representative, will use prompt efforts to find appropriate solutions to any reported problems.
Except as provided in the Federal Act on Package Travel of 18 June 1993, Ebookers Travel will not be responsible for any issues arising as a result of circumstances that cannot be attributed to Ebookers Travel.
3.5.9 Ebookers Travel's Liability
As a careful business, Ebookers Travel is responsible for:
Unless required by Federal Act on Package Travel of 18 June 1993 or other mandatory legal requirements, Ebookers Travel is not responsible for shortcomings in arrangements brokered by parties other than Ebookers Travel.
3.5.10 Limitation of Liability
3.5.11 Lapsing of Liability and Limitation Complaints Period
Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact email@example.com or call our service number 044 511 2130. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.
Article 4. General
4.1. Travel Destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Federal Department of Foreign Affairs (FDFA) and displayed on their website https://www.eda.admin.ch/eda/en/home/laender-reise-information/reiseinformationen/reisehinweise_kurzerklaert.html prior to booking travel to international destinations.
By offering travel to particular international destinations, Expedia does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.
The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in Articles 3.5.2 and 22.214.171.124 above. Expedia may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite Expedia, Inc's best efforts, some of the Services listed on the Website may be incorrectly priced. EXPEDIA, INC. EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, EXPEDIA,INC. WILL OFFER THE CUSTOMER THE OPPORTUNITY TO KEEP THE CUSTOMER’S RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL THE CUSTOMER’S RESERVATION WITHOUT PENALTY. Expedia, Inc. is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.
4.3. How Our Sort Order is Determined
Travelers have many options to help them find the perfect hotel, flight, car rental or activity. The “sort” settings allow travellers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow travelers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:
Additionally, we continually optimize our service to provide the best experience to travelers. Accordingly, we may test different default sort order algorithms from time to time.
4.4. Photographs and illustrations
Expedia, Inc. does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.
The prices on the Website do not include travel insurance. Expedia recommends that Customers take out suitable travel insurance to cover the costs incurred in the event that the Customer needs to cancel their trip and the cost of emergency medical assistance, including repatriation, in the event of an accident or illness. A number of insurers offer these policies and other policies covering certain risks. Expedia recommends that Customers review insurance options to ensure that any insurance purchased is suitable for the Customer’s needs as it is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.
4.6 Customer's Financial Protection
Expedia has the following arrangements in place to ensure the security of money paid over by Customers and to arrange for their repatriation (where applicable) in the event of Expedia's insolvency: Flight inclusive holiday packages bookings created by Customers on the Website are protected by the Passenger Protection Limited by Lloyd's. This insurance is valid only for Customers who have created Holiday packages through the Website and are departing from Switzerland. The Customer should be aware that these guaranties are not applicable to any other booking products such as Flight alone, Hotel alone, car rental alone or predetermined Package bookings offered by third parties (exception is made for Packages organised by Ebookers Travel) that are booked through the Website.
This insurance was completed by International Passenger Protection Limited and shall be carried out by Lloyd's Syndicates. For further information, visit the IPP Website.
If you are enrolled in the Bonus+ programme and are earning and/or redeeming Bonus+ on any booking, the following terms will apply: http://www.ebookers.ch/rewards.
Article 5. Financial conditions and payment procedures
5.1 Local taxes and Payments
Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in Swiss Francs, excluding local taxes imposed by the authorities in some countries.
The price of Services booked on the Website or by telephone must be paid either to (i) Expedia which will accept such payments on behalf of the Suppliers, and/or (ii) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services.
The Customer shall provide the details of his/her payment card and the Supplier or Expedia, Inc. will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).
The reservation of any pre-paid "pay online now" hotel bookings and Expedia Special Fare products and Expedia Packages for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive (2006/112/EC) of 28 November 2006. The Supplier Ebookers Travel is located in the United States of America, as a result of which no VAT will be charged on services provided by Ebookers Travel.
5.2. Tax Recovery Charge
Except as provided below with respect to tax obligations on the amounts we retain for our services, neither Expedia, Inc. nor Ebookers Travel collect taxes for remittance to applicable taxing authorities.
The tax recovery charges on prepaid "pay online now" hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Ebookers Travel pays to the hotel for taxes due on the rental of the room. The hotel invoices Ebookers Travel for tax amounts. The hotels are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Neither Expedia, Inc. nor Ebookers Travel act as co-vendors with the hotel with whom our customers book or reserve their travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Ebookers Travel to the hotels may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. In addition to the above, in certain jurisdictions, sales, use and/or local hotel occupancy taxes may be imposed on the amounts that Ebookers Travel charges for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of the Customer’s hotel stay.
For pre paid "pay online now" bookings, the Supplier's New York State and New York City tax registration certificates and numbers are provided below.
New York State Tax Registration:
New York sales taxes and New York City occupancy taxes, where applicable, are due on the Customer’s hotel room stay. For pre-paid "pay online now" hotel bookings, the Supplier's New York sales tax vendor registration number is 880392667 and its New York City hotel occupancy tax registration number is 033960.
Please click here for additional information:
Article 6. Customer Service and the handling of complaints
Queries or requests for information or complaints during a trip should be sent to firstname.lastname@example.org or a Customer can call on 044 511 2130.
Complaints made post travel should be sent by email to email@example.com, which will receive complaints on behalf of the Suppliers. For ease of resolution Customers are encouraged to bring their complaints within 30 days of the end of a trip.
Customers are encouraged to raise any issues they experience during their trip via the number above (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer.
Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel.
The European Commission's Online Dispute Resolution Platform is available at http://ec.europa.eu/odr
Article 7. Expedia's Liability
The Customer accepts that where Expedia, Inc. acts as an interface between the Customer and the Suppliers, Expedia, Inc. will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. Expedia, Inc. is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
The information displayed on this Website has been provided by the respective Suppliers, and Expedia does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.
Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating. Expedia does not accept any liability in relation to the ratings shown.
Article 8. Disclaimer
Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Expedia will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this clause apply only to the extent permitted by law.
Article 9. Applicable Law
These General Terms and Conditions are governed by the laws of Switzerland. The Customer agrees that the Swiss Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However the Customer may choose the law and jurisdiction of the place where he resides.
Article 10. Final Provisions
The contractual language is the language you used for booking (German, French or English).
Your booking information and the applicable general terms and conditions will be saved by Expedia, Inc. The current version of the general terms and conditions is available under the URL http://www.ebookers.ch/p/support/terms. Expedia Inc. saves all older versions of the general terms and conditions. For your own safety we kindly request you to save the current version at the time of your booking.
If Expedia, Inc. does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.
If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.
Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.
These General Terms and Conditions come into force on 6 June 2017.