6/10 Okay
Janice
1 Apr 2025
The property itself feels outdated (colors, carpet, general furniture) except the pool area, which is gorgeously placed with trees all around. We always stay in the Heritage building, which has very outdated rooms. However, the beds are comfortable and there are different bedding configurations to choose from. The furniture layout though, is problematic. The TV stand/dresser was blocking the mirror, which meant we had to take turns using the mirror in the bathroom. The bathroom is very small and tight, and did not have any ventilation at all. You could not have more than 1 person in the doorway/bathroom at a time.
When we checked into the hotel, the front desk said they'd send an extra robe to our room (there was 3 of us). When we got to our room, there were no bath robes or bars of soap. Apparently, they ran out of soap according to the house cleaner. When 1 bath robe was delivered, we requested 2 more. She said she only had the one and we'd have to contact the front desk for more. She absolutely could not wait to move onto her next delivery.
The pools are at the right temperatures and the steam room is nice and hot! The change rooms/washrooms get dirty though from all of the foot traffic. The shampoo bottles in the change rooms appear to have body wash instead.
The staff at the Island Bar were somewhat busy during dinner time, with 3 of the staff hardly acknowledging me . Their caesar salad was bland and did not include any protein. The yam fries were soggy.
Janice
Stayed 2 nights in Mar 2025