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Dukes The Palm Dubai Hotel

5.0 star property
VIP Access

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Lobby
Children’s play area – outdoor
Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe
Private beach, sun-loungers, beach umbrellas, beach towels
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

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Palm Jumeirah, Dubai, 120015
  • Place, Palm Jumeirah Mall
    ‪2 min walk‬
  • Place, Dubai Marina Mall
    ‪6 min drive‬
  • Place, Aquaventure
    ‪7 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room

  • Sleeps 2

View all photos for Premium Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room

  • Sleeps 2

View all photos for Deluxe Studio

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Studio

  • Sleeps 2

View all photos for Grand Studio

1 bedroom, premium bedding, pillow-top beds, in-room safe

Grand Studio

  • Sleeps 3

View all photos for Premium Studio

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Premium Apartment

1 bedroom, premium bedding, pillow-top beds, in-room safe

One Bedroom Premium Apartment

  • Sleeps 4

View all photos for Deluxe Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Suite

  • Sleeps 3

View all photos for Superior Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Suite

  • Sleeps 4

View all photos for Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Bed

View all photos for Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Deluxe Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Superior Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 71 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Royal Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Royal Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 150 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Royal Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Royal Suite

  • Sleeps 4

View all photos for Family Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Family Suite

  • Sleeps 4

View all photos for Premium Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite

  • Sleeps 4

View all photos for Queen Elizabeth Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Queen Elizabeth Suite

  • Sleeps 4

View all photos for Superior Room 1 King bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room 1 King bed

  • Sleeps 2

View all photos for Deluxe Room 1 King bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room 1 King bed

  • Sleeps 2

View all photos for Superior Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room

  • Sleeps 2

View all photos for Superior Studio

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Studio

  • Sleeps 2

View all photos for Executive Studio

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Studio

  • Sleeps 3

View all photos for Junior Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Junior Suite

  • Sleeps 2

View all photos for One Bedroom Apartment

1 bedroom, premium bedding, pillow-top beds, in-room safe

One Bedroom Apartment

  • Sleeps 4

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About this property

Dukes The Palm Dubai Hotel

Luxury hotel on the beach, with outdoor pool
Catch some rays on Dukes The Palm Dubai Hotel's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Dukes The Palm Dubai Hotel offers 506 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, a marina and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body treatments and manicures and pedicures.
Our customers tell us that they can't get enough of the pool at Dukes The Palm Dubai Hotel. During your stay, you're just a quick walk from Palm Islands. Features include free WiFi in public areas and free valet parking, plus 3 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Great British Restaurant, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body treatments, massages or facials at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a playground
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Palm Jumeirah Mall and 6 minutes by car from Dubai Marina Mall
Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dukes The Palm Dubai Hotel such as a marina and a complimentary children's club.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a children's pool and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Great British Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
West 14 – This steakhouse specialises in American cuisine and serves lunch and dinner.
Khyber – This restaurant specialises in Indian cuisine and only serves dinner.
DUKES Bar – On-site bar.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 122 for adults and AED 61 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • DUKES Bar
  • Great British Restaurant
  • Khyber
  • West 14

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a regional park
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • High-pile carpet in room
  • No lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 floors
  • 2 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dukes The Palm Dubai Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 122 for adults and from AED 61 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

DUKES Dubai Hotel Palm Jumeirah
DUKES Hotel
DUKES Dubai Palm Jumeirah
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes Palm Royal Hideaway Hotel Dubai
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes Palm Royal Hideaway Hotel Dubai
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
Dukes Palm Royal Hideaway
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes The Palm a Royal Hideaway Hotel
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes The Palm, a Royal Hideaway Hotel Hotel
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes The Palm, a Royal Hideaway Hotel Hotel Dubai

Dukes The Palm Dubai Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 702 out of 1066 reviews
Rating 8 - Good. 205 out of 1066 reviews
Rating 6 - Okay. 81 out of 1066 reviews
Rating 4 - Poor. 38 out of 1066 reviews
Rating 2 - Terrible. 40 out of 1066 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness

Average hotel

You can tell that the hotel once was a great hotel but has been neglected. Bad cleaning and weird smell in the hotel room. The pool area was huge but old and needs som maintenance.
Stayed 2 nights in Jun 2025

8/10 Good

Russell

Stayed 7 nights in May 2025

10/10 Excellent

LaPorchia

Liked: Cleanliness
Stayed 6 nights in Jun 2025

10/10 Excellent

MOHAMMAD ANEEQ

Travelled with partner
Liked: Amenities
My husband booked this hotel for our honeymoon . This hotel was the best experience I’ve ever had, the staff were very friendly and informative. The hotel always cleaned our room and even surprised us with a dessert for our wedding present from them . Would highly recommend going to this hotel and would definitely go again.
Stayed 7 nights in Jun 2025

10/10 Excellent

naveed

Travelled with family
You was very happy with all the services provided
Stayed 4 nights in Jun 2025

10/10 Excellent

Hannah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time at this hotel, loved it
Stayed 8 nights in Jun 2025

10/10 Excellent

Diana

Stayed 4 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday, amazing hotel at a brilliant location.
Stayed 8 nights in Jun 2025

10/10 Excellent

Mohamed Rida

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and lovely hotel
Stayed 5 nights in Feb 2025

10/10 Excellent

Stephen

Stayed 7 nights in May 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Jun 2025

8/10 Good

Daniele

Travelled with partner
Liked: Cleanliness, amenities
Ok
Stayed 10 nights in Jun 2025

10/10 Excellent

Richard Anthony, Neath

Stayed 6 nights in Jun 2025

10/10 Excellent

Fadi, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in May 2025

10/10 Excellent

Bianca

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and had great amenities and staff
Stayed 6 nights in Jun 2025

10/10 Excellent

Jyoti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beautiful and they upgraded us to a suite after some water issues in the previous room.
Stayed 2 nights in May 2025

4/10 Poor

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty rooms, balkon I have to clean it by myself, 2 Towels, 2 waters for 3 people. Only good thing was food
Stayed 1 night in May 2025

10/10 Excellent

Abiola

Stayed 3 nights in May 2025

6/10 Okay

Kim, Irvine

Stayed 2 nights in May 2025

10/10 Excellent

Mariejean Joyce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional resort! We truly appreciated the regal treatment and had a fantastic time staying here, feeling thoroughly pampered and spoiled❤️ Thank you so much Melody & Akram for upgrading our room and your Excellent customer service!!! We are thankful and grateful❤️
Stayed 1 night in May 2025

10/10 Excellent

Tomasz Piotr

Stayed 6 nights in May 2025

10/10 Excellent

Fiona

Stayed 7 nights in May 2025

6/10 Okay

Katherine

Liked: Staff & service
For what we paid the hotel was fine. All of the staff were lovely and very helpful. The breakfast buffet had a really great selection of food which we enjoyed. The location is good for walking across the nakheel mall. However there were a few things in the room that bothered us. The light switches were very annoying, they had an image on them for which switch did what but this has faded and is impossible to see when it’s dark and you need a light on. There’s also a delay between pressing the button and anything happening so you’re not sure if it’s worked or not. The fridge door in our room didn’t shut properly which was frustrating as it meant we couldn’t keep anything properly cool. The shower wasn’t great, doesn’t have much power and wouldn’t stay a consistent temperature, kept going freezing cold or scolding hot. It’s also quite difficult to get into as it’s a bath within a shower screen and there’s not anything to hold onto whilst climbing into the bath except the flimsy glass door. I don’t know if we were there a busy week but the outside pool very quickly ran out of sunbeds and we were sent down to the beach.
Stayed 3 nights in May 2025