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Bristol Palace Hotel

5.0 star property
VIP Access

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Photo gallery for Bristol Palace Hotel

Front of property
Property entrance
Suite | 1 bedroom, down duvets, minibar, in-room safe
Grand Junior Suite | 1 bedroom, down duvets, minibar, in-room safe
Terrace Junior Suite | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Via XX Settembre 35, Genoa, GE, 16121
  • Place, Old Port
    ‪9 min walk‬
  • Place, Aquarium of Genoa
    ‪11 min walk‬
  • Place, Port of Genoa Cruise Ship Terminal
    ‪3 min drive‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, down duvets, minibar, in-room safe

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | View from room

Superior Double or Twin Room

9.0 out of 10
Wonderful
(25 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

1 bedroom, down duvets, minibar, in-room safe

Junior Suite

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double Room Single Use

1 bedroom, down duvets, minibar, in-room safe

Classic Double Room Single Use

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, down duvets, minibar, in-room safe

Presidential Suite

  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Camera Grand Deluxe

1 bedroom, down duvets, minibar, in-room safe

Camera Grand Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Grand Junior Suite

Grand Junior Suite | 1 bedroom, down duvets, minibar, in-room safe

Grand Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Double Beds

View all photos for Terrace Junior Suite

Terrace Junior Suite | 1 bedroom, down duvets, minibar, in-room safe

Terrace Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | 1 bedroom, down duvets, minibar, in-room safe

Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double or Twin Room

1 bedroom, down duvets, minibar, in-room safe

Classic Double or Twin Room

9.6 out of 10
Exceptional
(72 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Single Room

1 bedroom, down duvets, minibar, in-room safe

Classic Single Room

8.0 out of 10
Very good
(10 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Triple Room

View from room

Classic Triple Room

9.4 out of 10
Exceptional
(13 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

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About this property

Bristol Palace Hotel

Luxury hotel with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Bristol Palace Hotel offers 133 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. This Genoa hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include slippers, bidets and hairdryers. Additionally, rooms include complimentary bottles of water and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The breakfast at Bristol Palace Hotel gets high marks from our customers. During your stay, you're just a quick walk from Piazza de Ferrari. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy Italian cuisine while dining at Giotto
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the breakfast and the helpful staff
  • 11 minutes by foot from Old Port and a 4-minute drive from Port of Genoa Cruise Ship Terminal
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There are 9 meeting rooms available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Bristol Palace Hotel.

This 5-star Genoa hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Giotto – This restaurant specialises in Italian cuisine and serves lunch and dinner.
Bistrot – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 29 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 28 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistrot
  • Giotto

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1900
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 for adults and from EUR 28 for children
  • Nearby parking fee: EUR 29 per day (328 ft away)
  • Pet fee: EUR 20.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT010025A145L88KIP

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bristol Palace
Bristol Palace Genoa
Bristol Palace Hotel
Bristol Palace Hotel Genoa
Hotel Bristol Palace
Palace Bristol
Palace Bristol Hotel
Palace Hotel Bristol
Bristol Palace Hotel Genoa
Bristol Palace Genoa
Hotel Bristol Palace Hotel Genoa
Genoa Bristol Palace Hotel Hotel
Hotel Bristol Palace Hotel
Bristol Palace
Bristol Palace Hotel Hotel
Bristol Palace Hotel Genoa
Bristol Palace Hotel Hotel Genoa

Bristol Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1002 reviews
Rating 8 - Good. 215 out of 1002 reviews
Rating 6 - Okay. 32 out of 1002 reviews
Rating 4 - Poor. 13 out of 1002 reviews
Rating 2 - Terrible. 4 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Antonello

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great breakfast. Service was wonderful.
Stayed 7 nights in May 2025

10/10 Excellent

Chad

Stayed 1 night in Jun 2025

10/10 Excellent

Alastair

Liked: Cleanliness, property conditions & facilities
Great hospitality. Rooms are v spacious. Unique property in the centre of the action.
Stayed 3 nights in Jun 2025

4/10 Poor

Darlene, St. John's

Stayed 2 nights in May 2025

4/10 Poor

CHENG-CHUN

Disliked: Property conditions & facilities
Poor maintenance of the room
Stayed 1 night in Jun 2025

10/10 Excellent

jamlet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centric Hotel
Stayed 6 nights in Jun 2025

10/10 Excellent

Lotfi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful hotel to stay at in the old town area
Stayed 2 nights in Jun 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great with it right next to the Piazza De Ferrari. We were upgraded to an amazing, huge room with two sinks, separate tub and very large shower in the bathroom (for Europe)
Stayed 1 night in Jun 2025

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
loved this hotel extremely clean and wonderful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Deepak

Stayed 1 night in Jun 2025

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was easy checkin and we were provided detailed description of places to see locally while visiting and info on the hotel. Location was perfect. In walking distance to many sites, shopping and restaurants. Room was clean, spacious and very comfortable. Breakfast was good & plentiful. Would highly recommend staying here!
Stayed 2 nights in Jun 2025

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 4 nights in Jun 2025

10/10 Excellent

Inna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and customer service
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful older palatial property in an area surrounded by shopping and historical buildings. Room was stocked with everything needed and very clean. Modern bathroom, plenty of closet space, elevator. Beautiful lobby with staircase was worth taking pictures. Wonderful breakfast service.
Stayed 2 nights in May 2025

10/10 Excellent

Nerissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Rooms large. Centrally located and able to walk everywhere.
Stayed 1 night in Jun 2025

10/10 Excellent

RAVIRAJ

Stayed 2 nights in May 2025

10/10 Excellent

Nelli

Liked: Cleanliness, property conditions & facilities, room comfort

Great stay in Genoa

Great historical hotel , amazing service , large rooms, excellent location
Stayed 4 nights in May 2025

10/10 Excellent

Harvinderpal, Surrey

Stayed 1 night in May 2025

10/10 Excellent

madeline

Stayed 1 night in May 2025

8/10 Good

Lance

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great historic hotel. Rooms have very high ceilings and look great. Recently renovated. My only concern: Housekeeping left their cart outside my door and used it as staging area. Noisy. I asked them to move it, and it was moved for about 12 hours, and then returned. I've never seen a hotel (must less a 5 star) leave the housekeeping cart and dirty linen bins in the hallways 24 hours a day. Also, I was on the 2nd floor. Dining is on the same floor. One night they had a private reception, and overflow chairs for sitting in the hotel hallway. So, the reception area spilled over to the hallway to rooms. Ask them not to put you on the 2nd floor.
Stayed 4 nights in May 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking is a real problem if the valet parking isfull. Coffee service is slow at breakfast but good coffee
Stayed 3 nights in May 2025

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortably and a great location

Stayed 3 nights in May 2025

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Almost worth the $US400 per night. All good
Stayed 3 nights in May 2025