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TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
Property preview
Junior Suite Jacuzzi Terrace Poolside | 1 bedroom, minibar, in-room safe, desk
3 outdoor pools, pool umbrellas, pool loungers
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪6 min drive‬
  • Place, Akumal Beach
    ‪7 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

9.2 out of 10
Wonderful
(31 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Bungalow Single use by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(38 reviews)
  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Garden View

Suite Garden View | 1 bedroom, minibar, in-room safe, desk

Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | 1 bedroom, minibar, in-room safe, desk

Junior Suite Poolside

9.2 out of 10
Wonderful
(18 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | 1 bedroom, minibar, in-room safe, desk

Junior Suite Poolside Ocean View

8.8 out of 10
Excellent
(21 reviews)
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside | 1 bedroom, minibar, in-room safe, desk

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(53 reviews)
  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

1 bedroom, minibar, in-room safe, desk

Suite Poolside

  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite Jacuzzi Terrace Poolside

1 bedroom, minibar, in-room safe, desk

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Private Pool Poolside

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(21 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays on TRS Yucatan Hotel - Adults Only - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a private beach, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at TRS Yucatan Hotel - Adults Only - All Inclusive. During your stay, you'll be close to Akumal Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Argentinean cuisine at El Gaucho, one of the property's 14 restaurants and 20 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to Thai massages, body treatments or facials at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests love the breakfast and restaurant
  • 6.5 mi (10.5 km) from Akumal Beach and 12.3 mi (19.8 km) from Xel-Há Park
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Gaucho – This steakhouse specialises in Argentinean cuisine. Guests can enjoy drinks at the bar.
Tentazione – This theme restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Boheme – This restaurant specialises in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Helios – This restaurant specialises in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Reviews

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1207 out of 1599 reviews
Rating 8 - Good. 219 out of 1599 reviews
Rating 6 - Okay. 72 out of 1599 reviews
Rating 4 - Poor. 49 out of 1599 reviews
Rating 2 - Terrible. 52 out of 1599 reviews

Reviews

10/10 Excellent

Hagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, fun activities and beautiful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Stephenie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Everyone was super friendly & recommended areas to dine at. Restaurants were great. Staff was super helpful with anything related to transportation, reservations & money exchange. Everyone made the stay enjoyable and relaxing. Definitely recommend.
Stayed 7 nights in Aug 2025

10/10 Excellent

Kyle

Stayed 5 nights in Aug 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at TRS and all of the Palladium resorts were amazing. So attentive and friendly. The food is pretty bad with the exception of the IO pool bar that had a rotating daily snacks and lunch. We did the PTC upgrade but didn’t really see what the big deal was. Maybe if the hotel had been at full capacity it would have made a bigger difference.
Stayed 7 nights in Aug 2025

10/10 Excellent

Latoi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was absolutely Beautiful. The Staff was Amazing.Sarah and her Bartender Team from the Lobby are 10/10. We so love them!!They were So Freindly and Fun When we hung out at The Bar . They make Amazing Drinks . Presentation of the drinks looks like something from magazine. Estephanie and Beach Staff were Just as Amazing. The Bulters Antonio and George were Great Very Friendly and accommodating to our needs . The Food Was Amazing . I highly recommended TRS Yucatan
Stayed 4 nights in Aug 2025

10/10 Excellent

Jamia

Stayed 4 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service. All personnel were friendly and knowledgeable.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mira

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband celebrated stayed for 9 days and all staff were so kind and made our anniversary so special. Butters we so helpful and pleasant. I was so surprised with food selection and their fruit selections. Buffets were my favorite.
Stayed 8 nights in Aug 2025

10/10 Excellent

Carlos Alberto Lopez, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the absolute best time at TRS Yucatan. Stayed here with my wife and her parents and was absolutely blown away. We went to the hotel to celebrate a few special occasions (Our anniversary since we first met and also my in laws wedding anniversary and their birthdays as well). The staff there went above and beyond in every single aspect and we will never forget it. This hotel now may have our business for life, not only because of how much we love the resort and all the amazing food options, but mainly because of the service level. Weve never experienced such first class customer service at any hotel weve ever stayed at. I want to call out a few exceptional team members of TRS by name: Mariana Roscalvo (Their Chief Concierge) was amazing with communication and took care of every single request we had. She was truly amazing and we hope the hotel realizes what an absolute gem they have with her. Just amazing work and coordination. Her team was amazing as well in our villa 68 (Belen, Gabriel and Eduardo) all did a phenomenal job and took care of all of our requests in a perfect manner. Carlos Froilam Tuz Luna (Rooms Division Manager) was so great as well and made sure our rooms were perfect to celebrate our special occasions and stat at the property. Excellent work and thanks again Carlos for your impeccable service! Jonathan Nieto Villalobos (Manager On Duty) checked on us every evening at the restaurants we booked at and made sure everything was perfect. Well be back!!
Stayed 7 nights in Jul 2025

8/10 Good

Jolene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice property. Rooms are nice. Food was okay, made my stomach upset most of the time. The adults only side was okay, there more to do on the family side.
Stayed 6 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food choices and quality was amazing. The staff were very helpful and always friendly.
Stayed 7 nights in Aug 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this resort property for our Honeymoon. The resort was one of the best resorts we have stayed at in Mexico 🇲🇽. We had the pleasure at staying at villa 63. The service provided by the butler George was amazing. He attenddd to our every need and made our time there so memorable. The whole resort of upper class with premium drinks and food. The food was incredible and we reccomend checking out La Broeme. This french resturant was so incredible. The chef made sure to come visit us and explain the menu and speak about it. His passion for food was infectious. We had the pleasure of meeting many servers along the way but it was Alfonsa who made our stay the most incredible. She was so attentive and anytime we ran into her around the resort she would stop and chat with us. Made us feel like family. We will definitely be back :)
Stayed 9 nights in Aug 2025

10/10 Excellent

Darrell

Stayed 3 nights in Aug 2025

4/10 Poor

Jennifer

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were nice. The amenities were limited and staff and service was not that great for a 5 star hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gail

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many walkable options.
Stayed 5 nights in Jun 2025

8/10 Good

Daniel T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great some of the highly touted restaurants didn't live up to the hype. Large complex, pretty much need a golf cart to get around and at times carts aren't always available. Beaches were a mess do to the large amount of Seaweed that they were working very hard to clean up. Butlers didn't always have current beach conditions. We weren't given rules regarding private areas until we were asked to leave a private beach, even though we spent an entire day at the location the day before without any issues. Expedia doesn't list the dive center which is right on the property. Scuba Jake is right there and a very good dive center. I happened to bump into the guys after we were asked to leave the private beach. I booked 2 dives with them to avoid going back into Akumal for my scuba outings. The butlers are really more like concierge for your building than actual butlers that you may find at other resorts. They handle your needs by organizing things for you. Overall it is a very good resort with excellent service. They need to improve on communications and don't hamper chefs and line cooks with lower quality foods. The italian and french restaurants had good food and excellent service. The steakhouse not so much, however service was exceptional. The ribeye was tough and the potatoes and vegetables were luke warm at best, desert was awesome. The Hacienda buffet was the best buffet that we tried at the resort.
Stayed 8 nights in Aug 2025

10/10 Excellent

Jasmine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! A lot of Lizards & Raccoons On The Resort & You Can’t Really Access The Beach But It Was Beautiful!
Stayed 3 nights in Aug 2025

2/10 Terrible

Phuong

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC didn’t work, butler service (Francisco) & the staff is terrible. Very unorganized, took an hour to check in, they wanted to upsell everything, it was definitely not an All Inclusive resort. Beware of the “$600 USD” resort credit, once you get there they will give you a coupon book instead to use on wine, cake, etc. Things that should be included as a all inclusive resort.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mirna Qaraqqsh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place for couples, very enjoyable
Stayed 3 nights in Aug 2025

10/10 Excellent

Natalie

Stayed 4 nights in Aug 2025

6/10 Okay

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time coming to TRS over a two year period. As expected, the service was top notch, food was amazing and the shows where a ton of fun! What I dont like from this second time vs the first time is they have removed so much of the benefits of being a TRS member and monetizated it. All the extras from the first time that came standard were removed and I had to pay even more separately than the top dollar I spent to come to TRS in the first place. What we lost, hard liqour selection in room, 25% of all seating at the infinity pool, less transportation, less special treatments because its all about PTC membership now, meat cuts I had for free last time this time I have to pay extra to have like lobster, steak cuts. Also, the coupon book has been completely trimmed down compared to the first time. To be clear it is a amazing hotel if your looking for relaxation, amazing food and top service from the staff to make your stay special but, the standard "luxury privileges" of being TRS have diminnished to what it used to be before. Lastly, SHAME ON THE PHOTOGRAPH PEOPLE! WHAT YOU CHARGE IS ABSOLUTELY ROBBERY AND YOU SHOULD BE ASHAMED OF YOURSELFS. Your prices have doubled over 2 years and charging $17 per unedited digital copy is absolutely disgusting.
Stayed 10 nights in Aug 2025

10/10 Excellent

Lindsay B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, Francisco and Romeo being real standouts!
Stayed 10 nights in Aug 2025

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for an anniversary celebration and really enjoyed it. The resort is huge with lots of options for entertainment. We were surprised that there were children at certain parts of the resort, but it because it’s connected to the family section. TRS is the adults only section where it’s more relaxed and quiet. The family sections are more lively with shows, music, and people. I liked the convenience of their app allowing me to book dinner reservations, view the map, and explore entertainment/class options. I do wish they added more details to the online map to replicate their paper map. Cleanliness is overall great. Staff came to clean our room everyday and the public spaces were well kept. However, our throw pillows and sheets always had a musty smell to them even after requesting new ones. It was very faint but did bother me when I would pull the sheets up to my neck. Food was probably the worst part of our stay and the main reason for knocking off one star. It wasn’t awful, but it was very mediocre at best. Food was a 2.6 out of 5. We were still able to enjoy ourselves through the good drinks and service. Cart drivers are available all throughout the resorts making transportation easy. Wifi is also available.
Stayed 6 nights in Aug 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience! Beautiful property and great staff. I went as a solo traveler and they treated me like a princess the entire time! Will definitely be going back
Stayed 4 nights in Aug 2025

10/10 Excellent

Steven

Stayed 4 nights in Jul 2025