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Hostal El Pilar

2.0 star property

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Photo gallery for Hostal El Pilar

Front of property
Reception
Quadruple Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains
Terrace/patio
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de las Carretas, 13, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪1 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains

Single Room, Private Bathroom

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 7 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Double Room, Private Bathroom

7.8 out of 10
Good
(33 reviews)
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Triple Room, Private Bathroom

7.8 out of 10
Good
(20 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains

Quadruple Room, Private Bathroom

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Hostal El Pilar

Along with concierge services, this smoke-free hostal has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Hostal El Pilar offers 38 accommodations with a safe and free toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hostal El Pilar. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Puerta del Sol and 6 minutes on foot from Plaza Mayor
As a guest of Hostal El Pilar, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hostal El Pilar also features concierge services, laundry facilities, and a front desk safe.

This Madrid hostal is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Pilar Hostal
Hostal El Pilar
Hostal Pilar
Hostal Pilar Hostel
Hostal Pilar Hostel El
Hostal El Pilar Hotel Madrid
Hostal El Pilar Madrid
El Pilar Madrid
Hostal El Pilar Hostal
Hostal El Pilar Madrid
Hostal El Pilar Hostal Madrid

Hostal El Pilar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 312 out of 722 reviews
Rating 8 - Good. 238 out of 722 reviews
Rating 6 - Okay. 103 out of 722 reviews
Rating 4 - Poor. 41 out of 722 reviews
Rating 2 - Terrible. 28 out of 722 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rouguet

Liked: Cleanliness, property conditions & facilities
Location = amazing Friendly employees Clean Budget
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness
The room was clean, the staff was very nice.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

ANAND

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a two star hostal.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Richard

Liked: Cleanliness
Room was very clean
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel good , very clean and location unbeatable!! The male receptionist is super amable , helpful and make check in super easy . U have everything u need for ur stay . The only bad thing about the location is because it is a closed street for cars prepared to walk to the location when u arrive or leave to take ur taxi ( maybe a block no more than that . Otherwise the place is awesome for ur stay in the city of Madrid
Hotel is steps aways from the Oso madrileño !!! ❤️
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but excellent place to stay in Central Madrid. Clean, safe and staff was very friendly.
Stayed 6 nights in Sep 2025
Verified

6/10 Okay

Abraham

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Close to many attractions
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

NICANOR S

Liked: Cleanliness, staff & service, property conditions & facilities
It’s so accessible. Love it.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Dexterlee

Liked: Cleanliness
Very nice hotel, excellent service, perfect location
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience, location and restaurant
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great location!!!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable and good dining options
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service
The location is perfect for visiting the historic center of Madrid. Even though it is along a busy pedestrian street, I heard no noise from the street in my room. The room was perfectly clean and comfortable and the daytime receptionist was friendly and offered good advice on local restaurants.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Youmna

Liked: Cleanliness, amenities
Clean , great location, friendly staff
Stayed 5 nights in May 2025
Verified

6/10 Okay

Laurisella

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The Staff attention was good. The room was clean and they clean it and change the towels daily. It was noisy, you can hear voices, doors open/close and stepping. Smoke odor in the hall and sometimes come in the room. The location was excellent!
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Marta

Liked: Amenities, property conditions & facilities
Staff available 24 hours, place is located conveniently near many touristic areas
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Kayla

Liked: Staff & service, property conditions & facilities
The location was convenient.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and in the heart of the center
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

FRANCISCO J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, nice front desk close to important iconic city points.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Jivko

Liked: Cleanliness, amenities, property conditions & facilities
Good place ,
Stayed 2 nights in May 2025
Verified

8/10 Good

Roselys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location on the city..you can go walking to the best places
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

SARAHI

Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located
Stayed 3 nights in May 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Disliked: Amenities
Updated facilities, great staff service.
Stayed 3 nights in Apr 2025