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Hostal El Pilar

Property class: 2

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Photo gallery for Hostal El Pilar

A multi-story building with ornate balconies, large windows, and a traditional architectural style.
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Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de las Carretas, 13, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪1 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains

Single Room, Private Bathroom

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 7 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | Premium bedding, in-room safe, desk, blackout curtains

Double Room, Private Bathroom

8.0 out of 10
Very good
(34 reviews)
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Triple Room, Private Bathroom

7.8 out of 10
Good
(20 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Quadruple Room, Private Bathroom

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hostal El Pilar

Along with concierge services, this smoke-free hostal has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Hostal El Pilar offers 38 accommodations with a safe and free toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hostal El Pilar. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Puerta del Sol and 4 minutes on foot from Plaza Mayor
As a guest of Hostal El Pilar, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hostal El Pilar also features concierge services, laundry facilities, and a front desk safe.

This Madrid hostal is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Pilar Hostal
Hostal El Pilar
Hostal Pilar
Hostal Pilar Hostel
Hostal Pilar Hostel El
Hostal El Pilar Hotel Madrid
Hostal El Pilar Madrid
El Pilar Madrid
Hostal El Pilar Hostal
Hostal El Pilar Madrid
Hostal El Pilar Hostal Madrid

Hostal El Pilar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 332 out of 758 reviews
Rating 8 - Good. 245 out of 758 reviews
Rating 6 - Okay. 110 out of 758 reviews
Rating 4 - Poor. 41 out of 758 reviews
Rating 2 - Terrible. 30 out of 758 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and clean comfortable beds.
Stayed 6 nights in Apr 2026
Verified review

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Good for 2 days solo traveler because of location.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff and central and reasonable cost.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best for us besides was the location,
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Stephanie

Liked: Property conditions & facilities
Great location. Suited our family for a night.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rouguet

Liked: Cleanliness, property conditions & facilities
Location = amazing Friendly employees Clean Budget
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness
The room was clean, the staff was very nice.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Meltem

Liked: Cleanliness, staff & service, property conditions & facilities
Yes everythink was good
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I appreciated the front desk's 24 hour service. The room was basic and kept clean. The housekeeping was punctual, and efficient. I would have loved coffee service available in the lobby, but was able to go out to find coffee a couple of blocks away. I would definitely stay there again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Good staff. Basic but great value. Can be noisey if overlooking the Main Street but not too bad for the head of a capital city.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Achraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the middle of Puerto Del Sol. You can't miss it ! Access is easy and hotel staff is friendly. A must
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities
Average
Stayed 2 nights in May 2026
Verified review

6/10 Okay

ANAND

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a two star hostal.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Puerta del Sol, so for us it was a perfect location. The reception is staffed 24x7 and every staff member was welcoming and very polite. The room and ensuite bathroom was clean, no issues. Overall, we had a very comfortable 3 night stay and feel it was good value for money. I would be happy to stay there again.
Stayed 3 nights in Feb 2026
Verified review

4/10 Poor

Harold Guillermo Cardona Lizeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like this place at all Puerta Del Sol is dirty. I didn’t enjoy my stay at all. The entrance is full of trash.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Richard

Liked: Cleanliness
Room was very clean
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and gave us a warming welcome. A/C wasn’t working, it seems that they disable the units when it isn’t summer. Location is absolutely wonderful, it is in the middle of everything, train and metro are at walking distance.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dexterlee

Liked: Cleanliness
Very nice hotel, excellent service, perfect location
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but excellent place to stay in Central Madrid. Clean, safe and staff was very friendly.
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience, location and restaurant
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Abraham

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Close to many attractions
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great location!!!
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable and good dining options
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Youmna

Liked: Cleanliness, amenities
Clean , great location, friendly staff
Stayed 5 nights in May 2025