2/10 Terrible
Taniesha
Travelled with family, Travelled with family and small children
6 Oct 2025
This hotel is terrible don't even bother booking here. I checked in on September 20, 2025 and you think arriving at a hotel you would receive a great welcome. The staff that checked us in was horrible no welcome no smile. She didn't remind us that we need to make reservations at the restaurants. She just showed us a QR code and said this is your map for the hotel. Also she forgot to give us a card for the beach/ pool towels.
Room: The room had a bad smell and we asked the guy that brought the luggage how we can get some air freshener. He said call the front desk that when we notice no phone was in the room. They brought the phone later but it took 3 complaint before I got dial tone on day 4. There wasn't any body wash in the bathroom as I forgot to take mine out the suitcase on the 1st day. I not sure but the room floors are always dusty and I take my shoes at the door. The floors in the washroom didn't look clean so the entire stay I kept sock on. The shower head was horrible and needed replaced and then the new one broken again by the water pressure in the silver cord on the last night. The mattress wasn't comfortable and the pillows are too flat. I needed 3 for firmness. The wall are very thin if you get what I'm saying.
Staff: I'm not sure but most of the staff don't look happy there. They do not smile and some are just rude. The first desk staff are not welcoming, not helpful at all. The front desk manager wasn't even caring either. I asked a staff at the front d
Taniesha
Stayed 7 nights in Sep 2025





























