This is my second time staying here and I have to say, a lot has changed and not for better. Rooms are good, we had a private room and it was clean. The noise was manageable, however, at around 4 am a guy kept banging on the door of the dormitories opposite to us because he had "forgotten his key". One of us talked to the guy and told him to go to the reception to fix this issue but the guy wouldn't listen. Which brings me to a bigger concern... How is it that one can enter a building and go into any floor without ever needing a key??. major safety concern here!
But the worst thing wasn't this incident with the guy. Upon my arrival, the check- in machines were not working properly. After communicating this to the staff, a very rude guy insisted saying that it was "the way to check in". The Expedia code the one that begins with 7 and the one that the "machine asked for" wasn't working, and the guy handed a "new code" to us... I keep asking myself, if the process doesn't work with the machine, shouldn't the staff then do the process manually?? I'm totally disappointed in the check-in experience at the A&O Hostels. First in Berlin and now here at Laim in Munich.
That being said, the guy that processed our check out was totally fine.
Since it's more of a lottery regarding professional and competent staff I'm not sure if I would stay here again.