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Best Western Premier Richmond City Gateway

3.0 star property

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Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Lobby
Reception
Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪9 min walk‬
  • Place, Virginia Commonwealth University
    ‪7 min drive‬
  • Place, Greater Richmond Convention Center
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Separate Bedroom, Sofabed, Non-Smoking

  • Sleeps 4

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About this property

Best Western Premier Richmond City Gateway

Hotel with free breakfast, in the vicinity of The National
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and a seasonal outdoor pool.
Best Western Premier Richmond City Gateway offers 167 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Best Western Premier Richmond City Gateway. During your stay, you'll be close to Broad Street. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Victory Bar & Grill
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Virginia Commonwealth University and 9 minutes from The National
Best Western Premier Richmond City Gateway offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3778 square feet (351 square metres) and includes conference space. Best Western Premier Richmond City Gateway also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Richmond hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Victory Bar & Grill – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 August to 30 May:
  • Swimming pool
The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 25 May and close on 07 September.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Reviews

Best Western Premier Richmond City Gateway Reviews

8.0

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 476 out of 1013 reviews
Rating 8 - Good. 234 out of 1013 reviews
Rating 6 - Okay. 136 out of 1013 reviews
Rating 4 - Poor. 73 out of 1013 reviews
Rating 2 - Terrible. 94 out of 1013 reviews

Reviews

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice clean and quiet, the only thing that I had a problem with was the breakfast. The eggs were to watery on Sunday. The quality was not good of the breakfast. The room was clean. Beside the breakfast I enjoyed my stay
Stayed 2 nights in Aug 2025

6/10 Okay

Eddie

Liked: Room comfort
Disliked: Staff & service

Stay was just ok. Can't say I would stay again.

We had a problem with the toilet in the bathroom. We called Sat morning at 830 to let the front desk know. The toilet would take at least 30 mins to fill back up once you flushed it. They stated somone would be up in 20 mins; an hour later still hadn't seen anyone. We called again and they claimed they had told maintenance about the issue. By this time it's 930, breakfast ends at 1000, and we hadn't been able to start our day waiting on maintenance, so we left and went and ate. We came back and they had obvioulsy been there to look at it becuase there was a wrench on the sink counter. We left, enjoyed our day and came back that evening Guess what; still not fixed. Doing the same thing. So we gave up on that. Also for it to be a non-smoking hotel, the wrench of burnt marijuana would about knock you out everytime we left our rooms and went into the hallway. It got so bad that it started permeating our room, and we had to spray air freshener to try and mask the smell.
Stayed 2 nights in Aug 2025

8/10 Good

Patricia

Stayed 3 nights in Aug 2025

10/10 Excellent

JOHN JR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Stayed 2 nights in Aug 2025

8/10 Good

Gino

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Iurii

Stayed 2 nights in Jul 2025

10/10 Excellent

Marisol

Travelled with family and small children
Staff was wonderful. The rooms were great. Had a great experience. Thank you.
Stayed 4 nights in Aug 2025

8/10 Good

petra, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be updated a little
Stayed 1 night in Aug 2025

4/10 Poor

Allisa

Stayed 1 night in Aug 2025

6/10 Okay

Tamee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Room Smell

The room had a distinct stale smell that didn’t go away even with a room spray. It made the room feel unclean. Hotel needs to provide a map for access to room, gym and pool areas. Really appreciated the text message from Denise after check in.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a short stay!

Faith was amazing during my stay. Breakfast was tasty, the pool was nice and the room was clean although the tub area could use some updating. There was a strong smell in the room but went away after opening the window. Close to downtown Richmond.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms very nice and clean ! Staff was very helpful! The breakfast was very good ! Great place to stay!
Stayed 1 night in Aug 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a nice lobby. Breakfast was plentiful with a great variety.
Stayed 2 nights in Aug 2025

10/10 Excellent

Zina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the valid it was the safety
Stayed 3 nights in Aug 2025

6/10 Okay

April

Liked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room, great bed, great amenities, pool and fitness center were nice, wonderful staff, good breakfast, nice bar/restaurant. Very convenient to I-95. We will definitely stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Raquel Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and the staff was awesome!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Long

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in May 2025

6/10 Okay

youna

Liked: Amenities
We stayed in a room with two queen beds. The room was a bit noisy, as I could hear every sound from the hallway — footsteps, conversations, and people moving luggage. There were stains on the bedsheets and pillowcases, which was disappointing. The refrigerator was old and tilted, and the microwave was also outdated. The coffee cups were chipped, and there was no hairdryer provided. On a positive note, the free breakfast was decent, offering eggs and sausage, but it lacked a waffle maker and yogurt. It was a disappointing room compared to price we paid.
Stayed 1 night in Aug 2025

8/10 Good

Noelle

Stayed 2 nights in Aug 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2025

4/10 Poor

Tyrese

Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025