The check-in process was a bit frustrating. It felt very unconnected in comparison the in-person check in that it use to be. And they completely disregarded the request to be on the ground floor, which we understand cant always be accommodated- but between how un-personable the check in process was and the request being dismissed, it lost it's good hospitality feeling of previous stays.
The room itself stank badly of weed when we arrived, it was so overwhelming at first it caused one of us to vomit. We tried our best to air the room out to a bareable level, but it was lingering in the sheets/air (we also couldnt open up the window in the room because it was broken). The smell got worse when we tried to run the heater in the room as well so we ended up sleeping in a cold room the entire weekend. The bathroom also didnt seem to have been cleaned when we checked in, there was trash on the floor from what we assumed was the previous guest in the shower-room that we had to pick up. We didnt call the front desk to complain/asked to be moved based on the check-in process making it feel like the front desk team couldn't be bothered.
We stay here usually once a month for an event that happens nearby, but this was just a particularly really bad stay.
I stayed at the studio 6 across the street by mistake. I thought I was going to this place and ended up there on accident. Their manager trashed this place. So I stayed there and was beyond disappointed. They double charged me for deposits and even charged me for pet deposit when I had a service animal, which is illegal but Iâm so non confrontational I didnât make it a big deal but I am pissed off about it no doubt. I came here and boy the front desk is so beyond polite. The customer service is excellent and super friendly. Youâre treated like itâs a pleasure to serve you and youâre a friend of theirs. The amenities are slightly less than studio 6, however you do have the option to pay more for upgrades and it ends up being the same price as across the street, probably less cuz thereâs no deposit. Stay here- NOT studio 6.
The room was clean and roomie. Overall, the staff upfront at the desk was friendly although hard to understand a little bit the May did a really good job on cleaning the room. This is strictly for the upper people itâs time for new mattresses somehow have lumps in them some had holes where you sink into it. Itâs time for new ones. You got a greatest time thatâs been here donât debt donât let that be the one pain in your side. Great job to the maid housekeeping great job to the maintenance and great job to the front desk lady.