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Hyatt Regency Rochester

3.5 star property

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Photo gallery for Hyatt Regency Rochester

Welcome to the Hyatt Regency, a modern hotel with a prominent entrance and large windows.
Relax and socialize in our outdoor lounge area, featuring comfortable seating and a coffee table.
Relax in our spacious lobby with clean lines and minimalist design, featuring a polished floor and large windows offering views of the surrounding area.
Formal dining area with round tables set for guests, featuring centerpieces and fine tableware.
Enjoy the city view from the comfort of this stylish room, featuring a sofa, side table, and floor lamp.

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Blue Cross Arena
    ‪6 min walk‬
  • Strong
    ‪8 min walk‬
  • Eastman School of Music
    ‪8 min walk‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, River View (High Floor)

Enjoy the city view from the comfort of this stylish room, featuring a sofa, side table, and floor lamp.

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Two spacious beds with white linens, each with a bedside table and lamp, offer ample comfort.

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Two spacious beds with white linens, each with a bedside table and lamp, offer ample comfort.

Room, 2 Queen Beds

8.0 out of 10
Very good
(57 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Two spacious beds with white linens, each with a bedside table and lamp, offer ample comfort.

Room, 2 Queen Beds, River View

7.0 out of 10
Good
(9 reviews)
  • 33 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Relax in a stylish room with a large bed, flat-screen TV, and city view.

Room, 1 King Bed (High Floor)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Relax in a serene space with a large bed, flat-screen TV, and cozy seating area.

Suite, 1 King Bed (Skyline)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Relax in a stylish room with a large bed, flat-screen TV, and city view.

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Relax in a stylish room with a large bed, flat-screen TV, and city view.

Room, 1 King Bed, River View

7.6 out of 10
Good
(12 reviews)
  • 33 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Relax in a stylish room with a large bed, flat-screen TV, and city view.

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Regency Rochester

Pet-friendly Rochester hotel connected to the convention centre, steps from Rochester Riverside Convention Center
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with iPod docking stations and a safe. Pillowtop beds feature down duvets. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Rochester. During your stay, you'll be connected to the convention centre and just a quick walk from Strong. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy American cuisine while dining at CORSO ~ Italian Casual
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Rochester Riverside Convention Center and 7 minutes on foot from Blue Cross Arena
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

WiFi is free in public spaces. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hyatt Regency Rochester. Parking is available for a fee.

This 3.5-star Rochester hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11 AM.
CORSO ~ Italian Casual – This restaurant specialises in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSO ~ Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CORSO ~ Bar
  • CORSO ~ Italian Casual

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (183 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 22 for adults and USD 9 to 15 for children
  • Covered self-parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 412 out of 1003 reviews
Rating 8 - Good. 222 out of 1003 reviews
Rating 6 - Okay. 171 out of 1003 reviews
Rating 4 - Poor. 102 out of 1003 reviews
Rating 2 - Terrible. 96 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Samantha

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room cleanliness was not up to par especially the shower. The bed didn’t have a fitted sheet, just a flat sheet that didn’t fit well and kept coming off, kind of odd especially for the price per night
Stayed 1 night in May 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Construction every where
Stayed 3 nights in May 2025

2/10 Terrible

Renee R

Stayed 2 nights in May 2025

4/10 Poor

Silvia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Walter

2/10 Terrible

Tori

Travelled with family
Disliked: Cleanliness, staff & service
It was a truly subpar experience for the price. Staff were hesitant (and sometimes completely unwilling) to fulfill basic hospitality requests (e.g., bring fresh towels, remove trash from rooms, make beds). Stay somewhere else if you can.
Stayed 3 nights in May 2025

8/10 Good

Sara

Liked: Staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

Ming chan

Disliked: Cleanliness
We found a bedbug on the mattress and reported it to the front desk. They promptly moved us to a new room, which thankfully had a better view. However, the air conditioning in the new room was extremely loud—likely an issue in all rooms. We requested two additional bottles of water, but they were never delivered. Also, before showering, I recommend checking the body wash and shampoo dispensers, as all of ours were empty. While the front desk staff were friendly and helpful, the overall cleanliness did not meet our expectations, especially compared to other Hyatt locations we've stayed at in different states. Unfortunately, this experience did not reflect the standard we’ve come to expect from the brand.
Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating
Stayed 1 night in Apr 2025

2/10 Terrible

Ananda Piyankara

Disliked: Cleanliness, staff & service
receptionist not good
Stayed 2 nights in Apr 2025

8/10 Good

Joann Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Elisabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the sheets were not clean. I brought a pillow cover that was stained to the reception. No surprised answer, no apologies. They told me that they would send clean sheets to the room. When we came back from dinner, there was a plastic bag on the floor with the sheets. We had to change the sheets ourselves. Disgusting!

10/10 Excellent

Rebecca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good, fan in bathroom would be nice though- room became moist af after shower
Stayed 1 night in Apr 2025

6/10 Okay

Caitlin

Stayed 2 nights in Apr 2025

10/10 Excellent

Jaquawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Mollie

Stayed 2 nights in Apr 2025

8/10 Good

Matthewe

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place
Stayed 1 night in Apr 2025

10/10 Excellent

RANDALL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Adebola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bathroom but a little noisy. Windows, has molds, need be cleaned
Stayed 2 nights in Apr 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience of location
Stayed 2 nights in Apr 2025

4/10 Poor

Holly

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floors in our room were not swept or vacuumed before our stay. There was dirt on the floors that stuck to our bare feet. The room had a musty smell. The sink in the bathroom did not have cold water running from the sink, and if it did, it was a trinkle at best. The walls were very thin. We can hear clearly the kids next door and if I wanted to I could probably have a conversation with them at a normal level. The elevator dings were extremely loud. We weren’t even the room nearest to the elevators and it woke me up several times. I’m really not sure why they needed to be so loud, especially in the middle of the night. With how much we payed for this room and the Hyatt name being related to it, I was not very thrilled with the overall stay. I left tired and disappointed. Maybe validated parking should be included since nothing else is?

10/10 Excellent

Sevetria

Stayed 2 nights in Apr 2025

8/10 Good

Georgette, BRONXVILLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great staff and clean location
Stayed 1 night in Mar 2025

10/10 Excellent

Kelly

Stayed 1 night in Mar 2025