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The Hotel Salem

3.0 star property

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Photo gallery for The Hotel Salem

Front of property
1 King Bed (Dog Friendly) | Desk, blackout curtains, iron/ironing board, free WiFi
Indoor pool
Free daily buffet breakfast
Standard Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4370 Commercial St Se, Salem, OR, 97302
  • Place, Salem Hospital
    ‪5 min drive‬
  • Place, Willamette University
    ‪6 min drive‬
  • Place, Elsinore Theater
    ‪7 min drive‬
  • Airport, Salem, OR (SLE-McNary Field)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(146 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(80 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed (Dog Friendly)

1 King Bed (Dog Friendly) | Desk, blackout curtains, iron/ironing board, free WiFi

1 King Bed (Dog Friendly)

9.2 out of 10
Wonderful
(29 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds (Dog Friendly)

2 Queen Beds (Dog Friendly) | Desk, blackout curtains, iron/ironing board, free WiFi

2 Queen Beds (Dog Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Hotel Salem

Hotel with free parking, in the vicinity of Salem Hospital
An indoor pool, a fitness centre and laundry facilities are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a vending machine are on-site.
The Hotel Salem offers 84 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Hotel Salem gets high marks from our customers. During your stay, you'll be close to Salem Hospital. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include laundry facilities, a lift and a vending machine
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 5 minutes by car from Salem Hospital and 5 minutes from Willamette University
  • Dogs welcome for a fee (restrictions apply)
The Hotel Salem offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. Free breakfast is available daily. The business-friendly The Hotel Salem also features a vending machine, laundry facilities, and a lift. Self parking is free.

This 3-star Salem hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Phoenix Inn Suites Hotel Salem South
Phoenix Inn Suites South Salem
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Inn Suites South Salem Oregon
Phoenix Suites South Salem
The Hotel Salem Hotel
The Hotel Salem Salem
The Hotel Salem Hotel Salem
Phoenix Inn Suites South Salem

The Hotel Salem Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 756 out of 1130 reviews
Rating 8 - Good. 254 out of 1130 reviews
Rating 6 - Okay. 76 out of 1130 reviews
Rating 4 - Poor. 28 out of 1130 reviews
Rating 2 - Terrible. 16 out of 1130 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Shote

Stayed 1 night in Aug 2025

10/10 Excellent

Amy

Stayed 1 night in Oct 2025

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Staff nice, hotel a but old but in ok condition
Stayed 2 nights in Oct 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best handicapped hotel shower: bath chair provided, plenty of grab bars and the wall-fixed soap and shampoo dispensers were easy to reach.
Stayed 1 night in Oct 2025

10/10 Excellent

Reyna

Travelled with family and small children
Liked: Cleanliness, amenities
Great staff
Stayed 2 nights in Oct 2025

6/10 Okay

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at check in were very friendly, the room was lovely and comfortable. My only thought is: we were in a handicap room on the lower level, perhaps the handicap room should be on the lobby level in case of emergencies and not being able to use the elevator. The staff at morning check out was also very engaging and friendly.
Stayed 1 night in Oct 2025

6/10 Okay

Mariko, Everett

Travelled with partner
Liked: Cleanliness, staff & service
Not as central to downtown as I would have liked, about three miles away. Bed was fine, room was large, everything was clean, just very dated. Someone was having a party upstairs late into the night with music so sound insulation isn’t great. Other than that it was satisfactory, but if I’m in Salem again I’ll choose something closer to downtown.
Stayed 1 night in Oct 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, but noisy outside in the hallway
Stayed 2 nights in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Kyung

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Room smell not good. Too old.
Stayed 2 nights in Oct 2025

8/10 Good

Nayeli, Central point

Stayed 2 nights in Oct 2025

6/10 Okay

Marnie

Liked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Debra

Stayed 3 nights in Aug 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great. Not much for gluten-free for me, but my kids loved it.
Stayed 2 nights in Oct 2025

8/10 Good

Kemp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, comfy room, good amenities, and free breakfast was a great perk.
Stayed 1 night in Sep 2025

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Staff were nice- clean room. Close to places to eat. We loved our stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the staff was great
Stayed 2 nights in Oct 2025

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern and clean. The evening front desk staff were friendly and fun. Bed and pillows were comfy and we had a relaxing evening and great sleep.
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth, Temecula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet for families. The staff were friendly, and the pool was exceptionally clean. The double queen rooms were sold out and we had to use the pull-out for my 10-year-old daughter. The mattress was so bad in the pull-out that it was unusable. The springs in the mattress were painful and the bars in the sofa itself came right through, which makes this dangerous. The staff did give us an extra blanket to cover but we had to remove our king-size quilt from our bed and fold it 3x to make the pull-out usable. If you plan to use the pull-out, I suggest bringing a sleeping bag or booking the double queen room. The king bed itself was comfortable.
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient to where our son lives for visits. Excellent service and good breakfast selection.
Stayed 4 nights in Sep 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love rhe upgrades they made. The room was clean and well maintained. All rhe staff was friendly. Breakfast was the standard continental. Everything was fresh. Sad they didn't have a hot tub but the pool was a warm enough temp is was easy to get in and not feel like you were freezing. The evening was quiet but you can hear prople talking in hallways .
Stayed 1 night in Sep 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025