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Ciqala Suites Hotel

4.0 star property
VIP Access

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Photo gallery for Ciqala Suites Hotel

Terrace/patio
Suite, 1 Bedroom | Living area | LCD TV
The Signature Suite | 1 bedroom, premium bedding, memory-foam beds, minibar
Terrace/patio
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly

Explore the area

View in a map
752 Manuel Fernandez Juncos Ave, San Juan, 00908
  • Place, Sheraton Casino
    ‪9 min walk‬
  • Place, Puerto Rico Convention Center
    ‪11 min walk‬
  • Place, Distrito T-Mobile
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Suite, 1 Bedroom

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Studio Suite, 1 Queen Bed

7.6 out of 10
Good
(14 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for The Signature Suite

The Signature Suite | 1 bedroom, premium bedding, memory-foam beds, minibar

The Signature Suite

8.2 out of 10
Very good
(10 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, memory-foam beds, minibar

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, memory-foam beds, minibar

Presidential Suite

8.0 out of 10
Very good
(7 reviews)
  • 158 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Ciqala Suites Hotel

Hotel with free breakfast, 9-minute walk to Sheraton Casino
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, a poolside bar, a rooftop terrace and concierge services are on-site.
Ciqala Suites Hotel offers 33 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at Ciqala Suites Hotel. During your stay, you're just a quick walk from Sheraton Casino. Enjoy features like free WiFi in public areas, free self-parking and a free beach shuttle.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and ocean views while dining at Our SP Floor Lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the breakfast
  • Within a 15-minute walk of Pan American Pier and Sheraton Casino
  • Free beach shuttle service
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Ciqala Suites Hotel. Free self parking is available.

This 4-star San Juan hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Our SP Floor Lounge – This poolside rooftop bar specialises in Caribbean cuisine. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property is professionally cleaned
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Ciqala Suites Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 477 out of 1003 reviews
Rating 8 - Good. 213 out of 1003 reviews
Rating 6 - Okay. 110 out of 1003 reviews
Rating 4 - Poor. 82 out of 1003 reviews
Rating 2 - Terrible. 121 out of 1003 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jose

Stayed 1 night in Jul 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for a last minute trip. The stay was great, breakfast was brought to the room daily. The food was good. The pool area is small and around the restaurant area, good for wading only. Overall it was a great experience
Stayed 4 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 1 night in Aug 2025

10/10 Excellent

Tavia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 3 bedroom suite. It was spacious, rooms was nice, views was good, full kitchen. The option for breakfast came in handy just need to have 2 or 3 more options for sure! Staff A1!!! They were great w/ anything I asked. Yes there is a popular rooftop here, people come that isn’t staying at hotel. It does take a long time to get your food, so definitely come with the vibes to not let that get to you. They do be on the more dressy side when they come up there. We never was though. The prices are on the high side too. My only complaint is do not order room service online. The restaurant doesn’t actually get the orders on their side. It was a mess but I did end up getting my food 2 1/2 hours later.
Stayed 4 nights in Jul 2025

8/10 Good

Sasha Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Chimaobi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
$103 hidden services fee upon arrival
Stayed 4 nights in Jul 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley, Killeen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located to everything we wanted to do, had complimentary breakfast delivered every morning and parking was easily accessible.
Stayed 3 nights in Jul 2025

10/10 Excellent

Megan

Stayed 2 nights in Jul 2025

10/10 Excellent

Anastasia

Stayed 5 nights in Jul 2025

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with great amenities. Room was super spacious with a kitchenette and spa bathtub that my enjoyed a lot. Will stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with in walking Distance of some restaurants and stores. Hotel was clean and had a nice infinity pool
Stayed 5 nights in Jul 2025

10/10 Excellent

Angel

Stayed 4 nights in Jul 2025

10/10 Excellent

GLADYS MARGARITA, CORDOVA

Stayed 6 nights in Jul 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I just spend on night here but everything from check in to the complimentary breakfast has bean excellent. I would stay here again and gladly recommend for anyone to stay here.
Stayed 1 night in Jul 2025

10/10 Excellent

Teresa Jesus Mora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and welcoming place, close to all atractions and point of interest. We were upgraded to VIP, exelent beautiful place, exelent view, all accomotations and comfort included.
Stayed 3 nights in Jun 2025

8/10 Good

Alejandro, Malden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent communication, las minute trip arriving after midnight, greeted pleasantly, we were able to quickly access our room as we had filled out the form they sent out in advanced. Free breakfast option sent out to your room and you get to choose what you’d like through a link. Breakfast was decent, balanced with options and tasty. Spacious room with hot tub, kitchen, mini bar, comfy bed, room service was a no show, we were only asked if we needed out sheets changed and got new towels one day, but didn’t receive service on the other days. AC worked perfectly, you need it badly as the heat will consume you if you don’t have a good unit. Didn’t get to experience the roof top, but the views at night from up there are a can’t miss.
Stayed 3 nights in Jun 2025

10/10 Excellent

SeDeris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a hidden gem, rooftop restaurant/pool was the highlight of the stay, staff was amazing, will come back time
Stayed 5 nights in May 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Emily Diaz

Liked: Cleanliness, amenities, property conditions & facilities
It is an excellent spot for short stays or getaways. Very nice, and clean.
Stayed 2 nights in May 2025

6/10 Okay

Robert David

There's a lot to say about this place for starters if you go through Expedia just know that they're going to charge you the 20% when you get there so don't do that do not get the the all-inclusive breakfast because it is definitely not worth the extra money I suggest going out to eat the staff were really nice and very kind I love that there is a pool on the roof but remember that they also have a restaurant on the roof so it's a little much when you're trying to go and relax in a pool with a ton of people watching you while they're eating all in all though it was it was a decent place to stay I would definitely stay there again like I said just don't go through Expedia and don't pay more for the breakfast
Stayed 5 nights in May 2025

8/10 Good

Darryl

Stayed 3 nights in May 2025

10/10 Excellent

Enmanuel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I recently stayed at the Ciqala Hotel in Puerto Rico over the weekend and had a great experience. The room service was excellent—prompt and attentive to every detail. Breakfast each morning was amazing, with a great variety of fresh and delicious options. The staff went above and beyond to make sure everything was perfect throughout my stay. Highly recommend this hotel for anyone looking for comfort, great service, and a welcoming atmosphere in San Juan!
Stayed 3 nights in May 2025

10/10 Excellent

Sheily

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto, limpieza, servicio…
Stayed 1 night in May 2025