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"We had an excellent stay in this beautiful hotel. However, we were glad to be here during the low season as we are no „party animals“. Only missed som ... " Mehr
20. Juli 2024 von Simona Altamura Customer Care Manager
Dear Joelle,Thank you for sharing your experience at Hard Rock Hotel and contributing to the constant improvement of our service.We sincerely regret that we did not fully live up to your expectations on this occasion.Our band works every day to turn guest into fans.We hope you will give us the opportunity to welcome you back soon.Rockin’ Regards,
28. Juni 2024 von Simona Altamura Customer Care Manager
Dear Patrick,Thank you for sharing your experience at Hard Rock Hotel and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We hope you will give us the opportunity to welcome you back soon.Rockin’ Regards,
28. Juni 2024 von Simona Altamura Customer Care Manager
Dear Selina,Thank you for sharing your experience at Hard Rock Hotel and contributing to the constant improvement of our service.We sincerely regret that we did not fully live up to your expectations on this occasion.Our band works every day to turn guest into fans.We hope you will give us the opportunity to welcome you back soon.Rockin’ Regards,
21. Apr. 2024 von Simona Altamura Customer Care Manager
Dear Roger, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Ibiza. It was our pleasure to accommodate you. We also strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliment. We appreciate your feedback and look forward to your next stay at Hard Rock Hotel Ibiza.Best Regards,
8. Sep. 2023 von Dorela H. Customer Care Manager HRHI
Dear Huu Phuc,We sincerely appreciate your 5-star rating. Your support and choice of our establishment mean a lot to us. We hope you enjoyed your stay and look forward to having you as our guest again in the future.Warm regards,
23. Aug. 2023 von Dorela H. Customer Care HRHI
Liebe Ramona,Vielen Dank für dein Feedback zu deinem Aufenthalt. Wir freuen uns, dass dir das Hotel insgesamt gefallen hat und du das freundliche Personal und die vielfältigen Angebote geschätzt hast.Es tut uns jedoch leid zu hören, dass es im Badezimmer deines Zimmers Probleme mit Schimmel, Gerüchen sowie Ameisen und Spinnen gab. Das entspricht nicht unseren Standards, und wir entschuldigen uns aufrichtig für diese Unannehmlichkeiten. Dein Hinweis ist äußerst wertvoll, und wir werden sicherstellen, dass unsere Reinigungs- und Instandhaltungsteams diese Aspekte überprüfen und verbessern.Wir danken dir für deine Empfehlung und hoffen, dass du uns in Zukunft eine weitere Chance gibst, um eine verbesserte Erfahrung zu bieten. Deine Zufriedenheit liegt uns sehr am Herzen, und wir werden daran arbeiten, deine Bedenken zu berücksichtigen. Nochmals danke für dein Feedback.
8. Aug. 2023 von Dorela H. Customer Care HRHI
Dear Sarah,Thank you so much for sharing your comments with our Hard Rock Ibiza team. Rockin regards,
27. Juni 2023 von Dorela H. Customer Care HRHI
Dear Saranda,First of all, I would like to thank you for taking part of you time to evaluate your vacation at Hard Rock Hotel Ibiza.We are looking forward to welcoming you again!Best rocking wishes,
5. Juli 2023 von Dorela H. Customer Care HRHI
Dear Thomas,Thank you so much for your comment.Best rocking wishes,
