6/10 Okay
Mohamed Amine
Travelled with family and small children
16 Sept 2025
Liked: Cleanliness
Disliked: Staff & service
The Hotel enjoys a prime location in a charming neighborhood with a beautiful view of the Grand Canal. It's conveniently situated near several vaporetti stops, making it easy to explore Venice. The rooms are spacious. However, the age of the building does show in some areas. The bathroom sink was clogged during our stay, and the shower doors were unstable, occasionally coming off their tracks. The fridge in the room was completely empty, and there were no water bottles or a coffee machine provided, which felt like a missed opportunity for guest comfort. The hotel features a rooftop that offers an incredible view but was abandoned and poorly maintained. In reality, it had a few scattered tables and was clearly not set up for guest use.
Service was inconsistent. Some staff members were courteous, others at the reception were noticeably hostile and unwelcoming. The hotel is also understaffed, which may explain the lack of attentiveness. Breakfast was limited and repetitive. On top of that, we were mistakenly charged an extra €20 for having breakfast on the terrace despite never having eaten outside. At checkout, we were given someone else’s bill, and they also added a city tax for our 4-year-old child, which should not have been applied according to local regulations. Given the high room rates, management is relying solely on guest turnover without making any efforts to enhance the guest experience or create a welcoming atmosphere that could enhance the experience.
Mohamed Amine
Stayed 4 nights in Sep 2025
