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Hotel Mercure Wien Westbahnhof

4.0 star property

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Photo gallery for Hotel Mercure Wien Westbahnhof

Exterior
Superior Room, 2 Single Beds | 1 bedroom, in-room safe, desk, iron/ironing board
Exterior
Sports facility
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
Felberstrasse 4, Vienna, Vienna, 1150
  • Wiener Stadthalle
    ‪6 min walk‬
  • Vienna Christmas Market
    ‪4 min drive‬
  • Schönbrunn Palace
    ‪4 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

7.4 out of 10
Good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, 2 Single Beds

1 bedroom, in-room safe, desk, iron/ironing board

Twin Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Hampton By Hilton Vienna City West

  • Breakfast included
  • Pet-friendly
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (309)
The price is CHF 86
for 1 room
includes taxes & fees
20 Jul - 21 Jul
Hampton By Hilton Vienna City West

About this property

Hotel Mercure Wien Westbahnhof

Hotel with a restaurant, a short walk to Mariahilfer Street
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and self parking. Housekeeping is available on request.
Hotel Mercure Wien Westbahnhof offers 252 accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels.

This Vienna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Mercure Wien Westbahnhof, you're just a quick walk from Mariahilfer Street. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy international cuisine while dining at Westside
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute walk from Mariahilfer Street and 7 minutes on foot from Wiener Stadthalle
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Mercure Wien Westbahnhof. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Vienna hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Westside – This restaurant specialises in international cuisine.
Westside – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

Bulgarian, Croatian, English, French, German, Hungarian, Italian, Romanian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westside
  • Westside

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • Lift

More

  • 2 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Covered self-parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Hotel Mercure Wien Westbahnhof Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 215 out of 876 reviews
Rating 8 - Good. 418 out of 876 reviews
Rating 6 - Okay. 179 out of 876 reviews
Rating 4 - Poor. 42 out of 876 reviews
Rating 2 - Terrible. 22 out of 876 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

YILMAZ RAGIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Emily

Stayed 2 nights in Mar 2025

8/10 Good

Ann Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about the property with the exception of the length of time it took for someone to man the bar
Stayed 4 nights in Feb 2025

6/10 Okay

Graham

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just come back staying in this hotel, you get what you pay for tbh. It’s so great for tube, train and tram and main reason I choose it. Staff are great, clean & for a city break ideal. There are some draw backs, the lift motor you can hear in my room, I asked to move to a room at the edge of hotel and this really helped walls are quiet thin so at times can be noisy. I had a superior room and had to unplug lamps as nowhere to charge phones etc so more plug sockets are needed. Room needs updating but ok beds are comfy. We didn’t have breakfast felt 24 euros way to high as you can go into centre and get cheaper breakfast. So all in all great hotel with a few draw backs but every hotel has some issues with some people. Hop this helps.
Stayed 6 nights in Dec 2024

8/10 Good

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great transport links to all attractions. Hotel was pleasant with helpful staff. We would happily stay here again for a short weekend break.
Stayed 4 nights in Nov 2024

10/10 Excellent

Adedoyin

Stayed 2 nights in Sep 2024

10/10 Excellent

Rhoda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Aug 2024

10/10 Excellent

Natan

Stayed 1 night in Jul 2024

8/10 Good

David, farnborough

Liked: Cleanliness
Check in was a nightmare. Only one person on duty who looked fairly junior and only had one speed even with several parties waiting. Property could do with a good lick of paint and general refurbishment. It looked and felt very dated.
Stayed 1 night in Jun 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Bathroom was tiny and cramped. No in room coffee making facilities. Beds very small.
Stayed 2 nights in May 2024

10/10 Excellent

Claudia

Liked: Staff & service
Disliked: Property conditions & facilities
Great location
Stayed 2 nights in May 2024

10/10 Excellent

Zahra

Stayed 5 nights in May 2024

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bottled water no coffee and tea no fridge
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Great place to stay close to the train station.
Stayed 2 nights in Apr 2024

4/10 Poor

Francois

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room are to small, no plug available, and very noisy, bed is for a child,
Stayed 1 night in Mar 2024

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great value for money. Only downside is that room needed airing on arrival as smelt of smoke.
Stayed 2 nights in Feb 2024

8/10 Good

Norbert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay in Vienna in September 2023

very good location right next to the old Westbahnhof (railway station). Great access to subway, street cars (tram), and busses. Excellent (!) breakfast - best if you come early. A place I can recommend.
Stayed 2 nights in Sep 2023

8/10 Good

Daniela daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, small rooms. Only use it to sleep one night. Convenient pick up spot for transfers

4/10 Poor

Heysaraj

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very small and there was no space to put a suitcase and hand luggage.
Stayed 3 nights in Sep 2023

8/10 Good

Rosario, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet The only thing i have an issue is the air conditioner does not function as cold as we wanted .The temperature is set at 20 degrees but the setting could not be adjusted.
Stayed 3 nights in Aug 2023

8/10 Good

yousef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean and comfortable

I enjoyed staying at this hotel
Stayed 2 nights in Aug 2023

6/10 Okay

Diego

Business traveller
Disliked: Room comfort
The room had no Airconditioning, in a very hot weather. The room should clearly state whether it has A/C otr not. For a 4 start hotel that was VERY DISAPOINTING!!!!!!! I WOULD NEVER COME BACK NOR RECOMEND IT.
Stayed 5 nights in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
I was particularly impressed by the outstanding breakfasts provided.
Stayed 4 nights in Jun 2023

6/10 Okay

Semion

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room had no mini refrigerator. The reception told us that its wrong information on expedia. It was very hot days and we where unable to bay any food. The beds were awful The cleaning staff didn't change dirty towels until we asked them Thus experience is not 4 star hotel experience.