Hilton Waikoloa Village

4.0 star property

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Photo gallery for Hilton Waikoloa Village

Exterior
Creator video
Courtyard
Exterior
Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Spa

Explore the area

View in a map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Anaehoomalu Beach
    ‪3 min walk‬
  • Kings Shops
    ‪12 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

Makai Room, 1 King Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 101 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Ocean View, Ground Floor (Roll In Shower)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Grand Room, 1 King Bed with Sofa bed, Golf View (Palace Grand, Newly Renovated)

  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Hearing Accessible (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Resort View

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Resort View

  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

10.0 out of 10
Exceptional
(1 review)
  • 101 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

  • 216 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

9.0 out of 10
Wonderful
(29 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Makai Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

9.4 out of 10
Exceptional
(11 reviews)
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(21 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

8.8 out of 10
Excellent
(5 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View

8.4 out of 10
Very good
(31 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

8.0 out of 10
Very good
(8 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 110 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(25 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Golf View (Palace Grand, Newly Renovated)

  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 216 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

7.6 out of 10
Good
(5 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • 101 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (Makai)

  • 110 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

8.6 out of 10
Excellent
(11 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

7.2 out of 10
Good
(7 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

  • 101 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(3 reviews)
  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, Garden View, 1 King Bed, Ground Floor

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Garden View (Palace Grand, Lanai, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Golf View (Palace)

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 110 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Royal Suite, 1 King Bed, Ocean View

  • 110 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Hilton Waikoloa Village

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, bidets and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Hilton Waikoloa Village. During your stay, you're just a quick walk from Waikoloa Beach Golf Course. Free WiFi in public areas, 3 outdoor pools and 8 restaurants are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Options for a bite to eat or a refreshing drink include 8 restaurants, 2 coffee shops/cafes, 2 beach bars and 2 poolside bars
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to Swedish massages, body scrubs or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the overall condition of the property and the family-friendly amenities
  • Steps from Waikoloa Beach Golf Course and 9 minutes on foot from Waikoloa Kings' Course
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts and a health club. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch and dinner.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants

Things to do

  • 27-hole adjacent golf course
  • 3 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (66,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No lift
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 55 for adults and from USD 27.50 for children
  • Uncovered self-parking fee: USD 48 per night (in/out privileges)
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 543 out of 1054 reviews
Rating 8 - Good. 238 out of 1054 reviews
Rating 6 - Okay. 158 out of 1054 reviews
Rating 4 - Poor. 70 out of 1054 reviews
Rating 2 - Terrible. 45 out of 1054 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in, friendly stsff
Stayed 1 night in May 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not for travelers like me. It’s a resort by the ocean, but has no beach. It’s so big and the buildings are so separate apart that there’s a train connecting everything. And the train takes over 10 minutes to arrive! Imagine waiting 10-15 min every time you decide to leave the hotel or even to get breakfast! This thing was built for you to stay put, which is nonsense in such an amazing island, with so much to do and explore. Honestly, you don’t want to go to Hawaii to stay in a Disney-like resort. Or maybe you do. To each one their own. I think it is just cheesy and lame.
Stayed 3 nights in Apr 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hilton I’ve ever seen.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nancy Gail

Travelled with group
Liked: Amenities
Restaurants could be open longer. The resort needs more handicapped friendly accessibility to ALL areas. A wonderful shout out to Eugene at check in. He has an extremely good and personable personality. I regret not being able to actually meet him, he met my daughter and she was extremely impressed by him as well. Thank you Eugene!
Stayed 7 nights in Apr 2025

4/10 Poor

Nicholas David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking is expensive, $48 dollars a day. This is on top of a $48 dollar resort fee they charge for services that are standard and free at any other hotel. This place will nickle and dime you for every single service they have besides the
Stayed 5 nights in Apr 2025

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely beautiful property! The only flaw was the lack of affordable dining options on site.
Stayed 7 nights in Apr 2025

6/10 Okay

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, but the parking was a huge inconvenience. 1300 steps from our room to the parking lot, not fun when you had a long day adventuring and then you have to face the long walk back to the room. The tram they provide from the main lobby to the different hotels in the resort was often broken or you would have to wait 30 minutes because they only had 1 running at a time.
Stayed 7 nights in Apr 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of things to do on and off the resort. Great experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marcy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Minny

Stayed 3 nights in Apr 2025

8/10 Good

atul

Stayed 4 nights in Apr 2025

6/10 Okay

Yash

Travelled with family
Liked: Staff & service, amenities
Buildings and rooms are old and carpets and bedding feel dirty. Exterior pool areas, lawns and lagoon are excellent.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mikyoung, Issaquah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for a family with kids
Stayed 8 nights in Apr 2025

8/10 Good

Bradley

Stayed 2 nights in Apr 2025

6/10 Okay

Ning

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The quality does not match the price. Even a bottle of water is not included in the room. Nothing to eat around. The restaurants inside are not good. The cleaning service is per request 24 hours ahead. Really not qualified as 4-5 stars of hotel
Stayed 2 nights in Apr 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Alison

Stayed 4 nights in Apr 2025

10/10 Excellent

MARISSA, EWA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice room. The property is huge and lovely. Pools were amazing. Food was very expensive.
Stayed 1 night in Mar 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful and expansive, with enough activities for a week stay. The drive from the airport is through an alien landscape of volcanic rock - a very unique experience. Since there is nothing else around, the dining options are all very expensive and there are fees and charges for almost everything, so a stay can be expensive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Penelope, Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for families. The Dilphin Experience is phenomenal and worth every penny!
Stayed 4 nights in Apr 2025

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was $50 a day which is really high. The food was really high. The Ham & Cheese Omelet on the breakfast buffet for $55 was the worse one I have eaten in my 69 years. The property was hugh and 1 of the 2 trams was not running for the first 3 or 4 days. So you had to wait for up to 25 minutes instead of the around 10 we were quoted to get on one. There were birds in the atrium of the Palace hotel that chirped loudly around 7:00 PM every night and at around 5:00 AM every morning that was louder than the TV and woke us up most days. The Adult only pool was not marked as such at the pool and I had to ask 2 groups of people with children to leave in one day, one did after giving me a dirty look and the other lady did not until someone else went to the fornt desk and complained. We gave up and just went to the other pools after this before I had a big confrontation with someone. Also the $50 Spaghetti was not good and we tossed most of it. I reported all of this to the mananger but no one offered to give me a discount he just asked what he good to do make my stay better, I didn't know what to say. I guess I should have asked for some finanical compensation or something. The manager did get both trams running after I complained about them. If you are older and want a restful vacation do not go to this property! You need to be able to walk a lot and have plenty of cash!
Stayed 8 nights in Apr 2025

10/10 Excellent

David Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Emily Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025