They left a broken bracelet in the room and are now charging me €100 for it.
No staff, no phone contact — just WhatsApp, and they ignore you when you actually need help.
Check-in was a nightmare. No parking instructions, no garage key, no response when I called. Later they said they “didn’t know we had a car.” Seriously?
When we finally got in — late at night, after walking back and forth to get the key — we saw one bracelet was already broken. I took a photo immediately, with full metadata, showing it was taken that night.
They gave us no checkout instructions. Then, after checkout time, they suddenly claimed we broke a bracelet and demanded €100. I sent my photo with proof. Their response? A random photo of six intact bracelets, supposedly taken Thursday at 2 PM — no date, no metadata, nothing. Just their word.
How do I know someone didn’t break it in between? Why is that my fault?
Feels like a scam. They ignored my proof and keep pushing for the money.
You’ve ruined my image of Spain and Alicante.
And seriously — what kind of bracelet costs €100? Is it made of gold?
Hotels.com should remove rotten places like this from the listings. Otherwise, this hotel will only create more victims, and Hotels.com’s credibility will hit rock bottom.
