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Grand Hotel Francais

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Comfort with 1 double bed, non-smoking | In-room safe, desk, laptop workspace, blackout curtains
Comfort Room, Accessible, Ground Floor | Floor plan
Comfort with 1 double bed, non-smoking | Living area | Flat-screen TV, offices
Exterior
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
12 Rue Du Temple, Bordeaux, NAQ, 33000
  • Place, Rue Sainte-Catherine
    ‪3 min walk‬
  • Place, Grand Theatre of Bordeaux
    ‪5 min walk‬
  • Place, Hotel de Ville Palais Rohan
    ‪5 min walk‬
  • Airport, Bordeaux (BOD-Merignac)
    ‪15 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, Balcony

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort with 1 double bed, non-smoking

Comfort with 1 double bed, non-smoking | In-room safe, desk, laptop workspace, blackout curtains

Comfort with 1 double bed, non-smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort with 1 double bed, non-smoking

Comfort with 1 double bed, non-smoking | In-room safe, desk, laptop workspace, blackout curtains

Comfort with 1 double bed, non-smoking

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room

Comfort Room | In-room safe, desk, laptop workspace, blackout curtains

Comfort Room

8.6 out of 10
Excellent
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, Accessible, Ground Floor

Comfort Room, Accessible, Ground Floor | Floor plan

Comfort Room, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Hotel Francais

Victorian hotel in Bordeaux with a bar
Along with a bar/lounge, this smoke-free hotel has a business centre and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Grand Hotel Francais offers 35 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Francais. During your stay, you're just a quick walk from Les Grands Hommes. Enjoy features like free WiFi in public areas, plus a bar and a business centre. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Place Gambetta and 3 minutes on foot from Les Grands Hommes
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
WiFi is free in public spaces. Business amenities include a business centre and 3 meeting rooms. You can enjoy a drink at the bar/lounge. Grand Hotel Francais also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 3-star Bordeaux hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge

Family friendly

  • Babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (229 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 4 floors
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Nearby parking fee: EUR 20 per day(1148 ft away; open 24 hours)
  • Pet fee: EUR 12 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Hotel Francais
Francais Ex Best Bordeaux
Best Western Grand Hotel Francais
Grand Hotel Francais - ex. Best Western Hotel
Grand Hotel Francais - ex. Best Western Bordeaux
Grand Hotel Francais - ex. Best Western Hotel Bordeaux

Grand Hotel Francais Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 988 reviews
Rating 8 - Good. 341 out of 988 reviews
Rating 6 - Okay. 71 out of 988 reviews
Rating 4 - Poor. 16 out of 988 reviews
Rating 2 - Terrible. 8 out of 988 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Luca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff!! Outstanding breakfast buffet!! Great location!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large, bright and airy. The bed was very comfortable. The bathroom was large and the shower was fabous. Also, the staff were friendly and very helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Brian

Liked: Cleanliness
Close to everything staff was amazing. Bed was not a queen but a double. Wrong information.
Stayed 3 nights in Oct 2025

8/10 Good

John, Pickering

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in old downtown Bordeaux. Excellent location for sight seeing. Room clean & comfortable. I recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was very nice. The location was very good. The staff provided helpful directions for sightseeing.
Stayed 1 night in Oct 2025

2/10 Terrible

Bob

Stayed 2 nights in Oct 2025

10/10 Excellent

Melodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Bordeaux, Loved this hotel! It is beautiful and the balcony made our stay! The staff was exceptional and went above and beyond helping us when we had a problem. 5 stars!
Stayed 2 nights in Oct 2025

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very helpful, many times, with our questions. They offered many good ideas for activities and helped us find specific stores. They explained the tram system and sold us tickets. They were happy people and very polite.
Stayed 1 night in Oct 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel except the small and thin towels. Whatever detergent they are using makes the towels very rough. Perhaps the hotel invest in much higher quality towels.
Stayed 3 nights in Oct 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was my favorite part of Bordeaux. The staff were kind, encouraging my still developing French with patience, and offering suggestions to make my trip more enjoyable. Coming back each day was like coming home. Merci beaucoup.
Stayed 7 nights in Sep 2025

8/10 Good

David, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. 4th floor was very quiet. Bar was beautiful. Hotel organized a taxi to airport. Uber is a little walk to pick up spot. Bathroom good.. a little crowded. Bath, big shower, separate toilet and two sinks. Location is very very good
Stayed 3 nights in Oct 2025

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fun cocktail bar onsite. Staff were very helpful. Would definitely stay again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location. We walked everywhere. The staff was
Stayed 4 nights in Sep 2025

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, amenities
Fantastic hotel in the historic district of beautiful Bordeaux. Small room but more than adequate, had everything you needed. Great bed & shower. Highly recommend.
Stayed 3 nights in Sep 2025

10/10 Excellent

edmund

Liked: Cleanliness, staff & service, property conditions & facilities
The property was good, would have been better with complimentary welcome drinks.
Stayed 2 nights in Sep 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice bar/lounge. Friendly front desk staff. I would recommend this hotel with the exception of the breakfast - it was disappointing and the breakfast staff member was unfriendly. There are some great breakfast/brunch options that are within easy walking distance.
Stayed 4 nights in Sep 2025

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel right in the centre with very comfortable bed and very quiet room
Stayed 1 night in Sep 2025

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very small room, no outlook- breakfast poor. On a positive note staff were good, room was clean, though towels not changed on the penultimate day.
Stayed 3 nights in Sep 2025

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, the staff & the hotel common areas were excellent! The rooms are in need of a little TLC!
Stayed 3 nights in Sep 2025

8/10 Good

Collette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location with the tram 1 block away. Classic room was small but well laid out. Would stay again
Stayed 2 nights in Sep 2025

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice!

The hotel was in a great location for all the key sights in Bordeaux. The rooms although typically European small looked like they had been refurbished yesterday . The staff could not have been more attentive. Would definitely return again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Helpful staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say setting a standard is difficult but important step in ranking a hotel. Between picking a great vs not a great hotel based on some reviews is a bit difficult and somewhat challenging. This pick was a great one. Kenzo helped in registering our car and made sure our stay is as comfortable as possible. Then we had the chance to meet Diana such a nice person with a friendly smile she made us feel welcomed and as if we knew her for our entire life. Picking the right staff at the front desk is key in the hospitality business since they are the face of the business. Thanks to Kenzo and Diana without a doubt I would recommend this hotel. I would like to take a moment and acknowledge the crew who organized our room and ensured our room is tidy. Thanks for the everything. Joe & Dolly
Stayed 3 nights in Sep 2025