2/10 Horrible
David G., Sand Springs, OK
22 oct. 2023
Not as advertised
Property lioks amazing, customer service is non existent. Not given what was booked. Customer service representative was sarcastic and rude. Spoke with manager, assured it would be taking care of and moved to correct accommodations as soon aa they became available. "A while black was hit with maintainance issues." The smaller cabins we were given had dirty laundry all throughout and 3 bags of laundry on front porch. The unit smelled like burning electrical components when the AC unit was turned on. We talked to the head of house keeping regarding the laundry issue and she didnt understand why we were waiting on a larger unit because there were a ton unoccupied ready to go. Didn't get into the unit until the next day at 4, even though we were reassured it would be quick and we would be contacted ASAP. We didnt get a call and then after 15 minutes on the phone call i initiated, oh yeah your keys are ready to go. Overall horrible experience, especially considering they ultimately are trying to get you to buy into their timeshare. Great presentation on how customers would be treated.
David G.
Séjour de 2 nuits en octobre 2023