Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

View from room
2 outdoor pools, pool umbrellas, pool loungers
View from room
Lobby
Outdoor wedding area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Bar
  • Room service

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Cancun Convention Center
    ‪5 min drive‬
  • Place, Gaviota Azul Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Master Suite King

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite 1 King Bed

  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Junior Suite King Beachfront Swim up

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

  • 36 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

Deluxe Junior Suite Double Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite King Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite Ocean View Double

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Junior Suite Ocean View King

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Sun Club Master Suite Ocean Front King

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Master Suite Ocean View King

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

7.8 out of 10
Good
(11 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.8 out of 10
Excellent
(15 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.4 out of 10
Very good
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

King Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking and a free manager's reception.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with deep-tissue massages, reflexology or hydrotherapy at Aura Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests love the breakfast and restaurant
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
  • Airport shuttle service available for a fee
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

The property hosts a free manager's reception daily.
Casa de Rosa – This restaurant specialises in Mexican cuisine.
Viaggio – This restaurant specialises in Italian cuisine. Open daily.
Ventanas – This buffet restaurant overlooks the ocean. Open daily.
Azul – This restaurant overlooks the ocean and specialises in Asian cuisine. Open daily.
At Sunset – On-site restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Football

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3458 out of 5615 reviews
Rating 8 - Good. 1282 out of 5615 reviews
Rating 6 - Okay. 498 out of 5615 reviews
Rating 4 - Poor. 180 out of 5615 reviews
Rating 2 - Terrible. 197 out of 5615 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Madelyn

Stayed 5 nights in Mar 2025

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never going back. Poor management treatment.

Everyone was so nice. Service was excellent. Only problem was they charged me for hotel transportation to and from airport. Which I didn’t order. I did try to order service with phone calls to resort and sent them my itinerary with no response back so I got another service outside of hotel. They made me pay for it which I wasn’t happy about. They wouldn’t even hear me out. I have been to many places and never once had such a problem with management. They didn’t even care. When we arrived they said we would not have to pay and they would take care of it. Than the night before we checked with front desk and they said all was good. But next morning while checking out was a different story So I will not be going back to the resort again. We did have a great time but the end put a bad taste.
Stayed 7 nights in Jun 2025

10/10 Excellent

Brockman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience. Lots of family's but still very relaxing. They could for sure have more but for the money it's well worth it. Rooms were clean and cool. Lobby was open and nice. Pool was nice and clean, and they actually did a great job keeping the sargassum cleaned up, yes it was still there but they did their part!
Stayed 5 nights in Jun 2025

10/10 Excellent

CHARLIZE, MIAMI

Liked: Cleanliness, property conditions & facilities
Good
Stayed 4 nights in May 2025

10/10 Excellent

Norma

Travelled with partner
Liked: Amenities
Everything was great!
Stayed 4 nights in Jul 2025

10/10 Excellent

Brittany Chauvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed taking our kids to this resort! Lots of great food options and they were very entertained!
Stayed 4 nights in Jun 2025

8/10 Good

Jenny M

Stayed 3 nights in Jul 2025

6/10 Okay

Ileana

Travelled with group
Liked: Cleanliness, property conditions & facilities
Need to improve the entertainment, few recreational activities.

10/10 Excellent

Katrina Christina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time - the staff was excellent, they provided lots of activities throughout the day, and the food was surprisingly good!
Stayed 5 nights in Jun 2025

10/10 Excellent

Diane Christine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and everyone on the staff was great. Lots of activities throughout the day and the food was surprisingly good!
Stayed 3 nights in Jun 2025

10/10 Excellent

Muhammad Asim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was totally awesome including everything
Stayed 3 nights in Jun 2025

10/10 Excellent

Rahat, Jamaica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent people. I henge never experienced such exceptional service, care, cleanliness, from any other hotel or resort like this one. The went above and beyond and did more. Keeping pool amd beach clean everyday. Very hard working and fast working people the resort staff and the restaurant staff unmatched. I had the perfect experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrei

Stayed 6 nights in Jun 2025

10/10 Excellent

Anusha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort in the town. We feel secured. Very much impressed by the hotel cleanliness, food & drinks menu 😊 Would definitely recommend to our friends & family 🙌
Stayed 3 nights in Jun 2025

8/10 Good

Fernanda Araujo, Mount Pleasant

Travelled with family
Nice hotel but not a lot of option for entertainment.
Stayed 4 nights in Jul 2025

8/10 Good

Yang

Liked: Cleanliness
Stayed 6 nights in Jun 2025

8/10 Good

Jaya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice enough, the 2 pools are accessible but fill up quickly and the beach is sometimes not useable because of bacteria or seaweed so I would check prior to booking seasonally. The staff is helpful, however the Hyatt staff did continuously try to sell their membership on multiple days of the stay. I think that was the only major issue was for a smaller all inclusive resort that was good for rest, they seemed to be pushing sales. The spa was excellent, Maria, Jocelyn and all the girls were excellent at massages and facials! I do feel the prices were a bit hiked for certain upgrades considering how expensive the resort already was. Also the fact they ask for your room number every time you wanted to eat was a bit off-putting. I understand counting heads and all of that, but it was a bit pushy that even for breakfast (buffet) they continually asked. What if you just wanted fruit and then wanted to swim and come back? It makes you think twice. Food was good. Sommelier was very good. Over all a really good stay, just little changes need to be made!
Stayed 5 nights in Jun 2025

10/10 Excellent

YUEAI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoy our vacation here
Stayed 5 nights in Jun 2025

8/10 Good

Gohar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Allan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
everything was clean and amazing. The only concerns I have would be the serving portions they give at the restaurants and the charger ports they have near the night stand.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is good. Staff and food are great. The only complaint is the beach that has a lot of seaweed and we can’t enjoy the beach.
Stayed 5 nights in Jun 2025

10/10 Excellent

Takahiro

Stayed 5 nights in Jun 2025

8/10 Good

Amy Michelle

Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. The food, not so great.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
I liked
Stayed 4 nights in Jun 2025

4/10 Poor

Letisia

Stayed 5 nights in Jun 2025