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Holiday Inn Chester - South by IHG

4.0 star property

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Photo gallery for Holiday Inn Chester - South by IHG

Indoor pool
Exterior
Bar (on property)
Exterior
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

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Wrexham Road, Chester, England, CH4 9DL
  • Place, Chester Racecourse
    ‪5 min drive‬
  • Place, Chester Cathedral
    ‪5 min drive‬
  • Place, Chester City Walls
    ‪5 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Room amenity

Standard Room, 2 Single Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room | Desk, free cots/infant beds, WiFi, bed sheets

Standard Room

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | Desk, free cots/infant beds, WiFi, bed sheets

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

7.6 out of 10
Good
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

7.8 out of 10
Good
(25 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Single Beds (Walk-In Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Holiday Inn Chester - South by IHG

Hotel with free parking, in the vicinity of Chester Racecourse
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Self parking is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Chester - South by IHG. During your stay, you'll be close to Chester Racecourse. Enjoy features like free self-parking, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 5 minutes by car from Chester Racecourse and 5 minutes from Chester Cathedral
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Chester - South by IHG offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 140 square feet (13 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Chester - South by IHG. Self parking is free.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6:00 AM to 10:00 AM.
Junction Restaurant – On-site restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 per person
  • Fee for in-room wireless Internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Reviews

Holiday Inn Chester - South by IHG Reviews

8.0

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 370 out of 1009 reviews
Rating 8 - Good. 357 out of 1009 reviews
Rating 6 - Okay. 162 out of 1009 reviews
Rating 4 - Poor. 78 out of 1009 reviews
Rating 2 - Terrible. 42 out of 1009 reviews

Reviews

8/10 Good

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
we were offered a room with a work station and the room didnt have any space even though the room was massive -the sofa was in the wrong place and blocked the whole table - no chair and the tv took up the whole of the work station and mirror... when raised with the reception staff she told us that she would just refund the money and we could leave?!! and stay somewhere else even though we were 200 miles from home and it was 7 at night
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Avoid the ground floor

Avoid the ground floor. The floorboards creak so loudly from above, and you can hear every footstep. You have no chance of a restful sleep if the occupant above is an early riser, or gets up a lot through the night. The beds aren't particularly comfortable and the hotel is very dated. Food options ran out over the dinner service, so choices were limited. There is no bottled water or fridge available in the rooms. Staff are pleasant, although we were given minimal information at check-in on facilities, check-out time etc. I will not be returning.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

One night stay

Me and my daughter stayed one night, enjoyed the swimming but the changing area floor and mats could do with a clean. Food and service very good. Our bedroom was spacious and the bed was clean.
Stayed 1 night in Jul 2025

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked a room for 5 and we only had enough beds for 4. We queried this with reception and an additonal folding bed was brought to us. Sadly it was very uncomfortable and the mattress was so thin. The aircon was also not working and it extremely hot that night- rubbish night sleep :(
Stayed 1 night in Jul 2025

8/10 Good

ADRIAN MATTHEW

Liked: Staff & service, property conditions & facilities
Very good place and close to Chester city
Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff ever reception bar dinning breafast was the breakfastplenty of choices everywhere spotless would stay again notbto be missed shower really good spacious note excellent gor hhe larger person double shower withwideopening only thing could do with handrail as shower dtep up bit high if yourv5.ft2 orless
Stayed 1 night in Jul 2025

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Dreadfully slow check-in. Very shabby. Air con not working and not able to open window. No fans available when requested.
Stayed 1 night in Jul 2025

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A couple of minor issues checking in, not enough beds for the booking and the TV didn't work. The building itself is a bit run down but the staff were excellent, especially Mark
Stayed 3 nights in Jul 2025

4/10 Poor

Ben

Travelled with partner
Disliked: Amenities, property conditions & facilities
Cons: Room cold and couldn't adjust temperature. Charged twice for stay (and had to chase for refund), from which we realised online rate paid was substantially more expensive than the on-the-day rate, which isn't great - only cheaper rate was refunded. Very shabby exterior and outside space (particularly considering the price per night relatively expensive), location not particularly central. Long walk to room from reception. Room key stopped working after first night, had to be reprogrammed. Pros: Quiet room. Free late checkout approved with minimal fuss. Snacks granted for billing inconvenience.
Stayed 2 nights in Jul 2025

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service

Suitable for a trip to Chester

Very disappointed initially. No venelation in the room and aircon not working. I am asthmatic and the room temp was 23 degrees.At 2.30am hall porter came to rescue with water and a fan. Moved, thanks to Freya at reception. With this exception, staff were unfriendly, although we had no further issues.further issues. Nice pool and easy access to Chester on public transport.
Stayed 3 nights in Jul 2025

4/10 Poor

Spencer

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Wouldn’t stay again

Booked a twin room and somewhere in the booking process it got changed to a double. Arrived and the lobby seemed updated and nice, friendly staff which is a plus. However, our air conditioning unit stopped working so we were offered a new room which was great and quick and we got to change to a twin room. The receptionist made it obvious that they are aware of issues with air conditioning units and had to have another staff member check that the AC units in 3 different room definitely worked before offering it. The new room was okay, spacious and good blackout curtains but there are no plugs near the beds and the pillows on the bed are so tall and plump that they aren’t comfortable (personal preference here though). Some bathroom fixtures were broken and the water pressure was abysmal. My friend had to wash her very long hair in the sink because it fully turned off at one point which is unacceptable. We were kept up by other guests noise during the night as there’s no sound proofing, I could hear a tv loudly all night so we didn’t sleep well. The rooms also get very warm and the AC unit doesn’t do enough to combat this to a comfortable temperature. The list of amenities stated rooms had fridges but neither of our rooms featured a fridge. The hand wash is parsley and smells awful and your hands will smell like herbs after. Overall I was somewhat disappointed with the stay, I know they say you get what you pay for but it should still be functional despite a cost.
Stayed 1 night in Jul 2025

10/10 Excellent

ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for Chester Golf Club
Stayed 2 nights in Jun 2025

6/10 Okay

Victoria

Disliked: Cleanliness, property conditions & facilities
No air conditioning rooms very hot carpet thick with hair even after another hoover requested by us. Food and bar prices expensive and poor selection especially for drinks. The whole place needs a good clean up the outside could do with some paint and brightening up. Decking in the garden taped off as was unsafe to use. Shame really location is good but HIG need to spend some money on it before it’s too late.
Stayed 7 nights in Jun 2025

4/10 Poor

Michelle

Bedroom was very tired and had no air conditioning. The sign on the wall says they have no timescale
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Chris

Liked: Cleanliness, room comfort

A bit of curates egg - good in parts

Good hotel let down by poor external appearance ( poor maintenance) and slow service in the restaurant. Clean and pleasant room . Modern bathroom comfy bed . Coffee was not good at breakfast . Reasonable tariff. I would stay again however
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Had a great time part from the swimming pool needs updating big time
Stayed 2 nights in Jun 2025

8/10 Good

Maureen

Travelled with partner
Liked: Amenities
Clean room staff friendly, the best buffet breakfast of any hotel we have stayed in. Great for kids because gym and swimming pool. The only let down was air conditioning not working and the room was stifling, we asked for a fan there was none left, but a lady overheard us at reception and said we could have hers even brought it to the room for us, or we’d have had to have a room change, or another hotel ( we are in our 70s both with breathing problems C.O.P.D and asthma. So a good hotel let down by the air conditioning, you can’t have that in a heatwave.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
The property was a standard IHG hotel. I thought the evening menu was rather limited on choice. The air conditioning unit in my room was not working.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gerard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast. Friendly staffers
Stayed 1 night in Jun 2025

10/10 Excellent

Soham

Stayed 1 night in Jun 2025

8/10 Good

Francis, Stafford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re out of the central Chester city area, this is a really convenient place to stay. Just be warned, the nearby roundabout on the A55 gets clogged at rush hour in a number of directions. Just leave for work early! The establishment is pleasant, clean, and the staff will do what they can if there’s a problem. Example: on my first check in, Expedia had stopped sending bookings across. I’d only booked an hour before. I was given a bar voucher and told they’d call me as soon as the problem was solved. The on-site pool and gym is also a nice feature. So far, six weeks of two nights each week proves my usual criterion: would I stay here again. I’m just about to book my seventh week!
View from the executive room across the lawns to the side of the hotel to the car park
Stayed 2 nights in Jun 2025

10/10 Excellent

AE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Lovely staff Comfortable room - clean with facilities Nice gym Convenient location for Chester, Wrexham, Park and Ride.
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Stayed 2 nights in May 2025