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El Refugio Hotel Colca

3.0 star property

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Photo gallery for El Refugio Hotel Colca

Free daily full breakfast
Creator video - submitted by Chris Grady
Reception
Exterior detail
Hot springs

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Restaurant
  • Bar
  • Room service

Explore the area

View in a map
Valle del Colca, Chivay, Arequipa, 4145
  • Place, Chivay Arena
    ‪10 min drive‬
  • Place, Astronomical Observatory
    ‪10 min drive‬
  • Place, Cathedral Of Chivay
    ‪10 min drive‬

Room options

View all photos for Single Room

Room

Single Room

  • Mountain view
  • 28 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room, 2 Double Beds

Room

Double Room, 2 Double Beds

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 4
  • 2 Queen Beds and 1 Large Single Bed

View all photos for Double Room

Double Room

Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

El Refugio Hotel Colca

Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe and a 24-hour front desk are on-site.
El Refugio Hotel Colca offers 32 accommodations. Rooms open to balconies or patios. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and hairdryers can be requested.
2 outdoor swimming pools are on site.
During your stay at El Refugio Hotel Colca, you'll be close to Chivay Arena. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Services include tour or ticket assistance and luggage storage
  • Just a 4-minute drive from Astronomical Observatory and a few minutes from Chivay Arena
El Refugio Hotel Colca offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, barbecue grills, and an arcade/games room are also featured at El Refugio Hotel Colca. Limited free parking is available on a first-come, first-served basis.

This 3-star Chivay hotel is smoke free.

Guests are served a free full breakfast daily from 5:30 AM to 8:30 AM.
El Refugio Hotel Colca has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 5:30 AM to 8:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On the riverwalk
  • Terrace

More

  • Smoke-free property

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Heating
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per night.
  • Cots (infant beds) are available for USD 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent
  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 20121563160

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Property is also known as

El Refugio Colca Chivay

El Refugio Hotel Colca Hotel

El Refugio Hotel Colca Chivay

El Refugio Hotel Colca Hotel Chivay

El Refugio Hotel Colca Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 2 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kamla

Beautiful setting. Peaceful. Relaxing.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nestled in the gorge of the Colca

The hotel worked really well for our family. The family suite had amazing views and space for children and adults. While in the thermal bath the pet baby alpaca came by watch to the children's delight. We enjoyed meals and found the staff friendly and accommodating. Finding hot water bottles in our beds was a delight.
Verified

8/10 Good

Teresita

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and surroundings were beautiful. Location was great and restaurant staff was super friendly. The lady who did our check in and check out was not so friendly and she kept our passports and forgot to give them back. The hotel called our tour guide and thankfully we were at the canyon and able to return to Chivay to retrieve it. The tour guide said that this is a common occurrence at this hotel and a major inconvenience. Management needs to address this issue. Otherwise the hotel was wonderful.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

IGOR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ужасный отель.

Отопления нет. Номера ледяные. В ресторан через улицу. Завтрак очень скуден. Один из самых плохих отелей за все времена.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chivay

Good starting point for Colca by car
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing place!

Beautiful location, the hot springs were wonderful and there's access to the river. Staff was very nice and accommodating even though our Spanish is terrible. They helped us connect with our tour to Colca Canyon in the morning. Breakfast buffet was nice. The room was cozy and comfortable.
Stayed 1 night in Apr 2019
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Älteres Hotel mit kleinen Extras

Das Hotel ist schon einige Jahre älter. Es wird aber liebevoll gepflegt inkl. toller Grünanlagen. Die Zimmer sind groß, Ausstattung etwas in die Jahre gekommen (Heizer muss dringend ausgetauscht / geprüft werden) aber meist funktionstüchtig. Die Wärmeflasche abends im Bett ist toll und wir haben uns sehr über die Extraportion Wärme gefreut. Die heiße Quelle war bei unserem Besuch eher lauwarm und auch nicht so super einladend - vieleicht auch weil wir vorher bessere besucht haben. Das Frühstück ist durchschnittlich und macht satt. Das Abendessen hingegen ist sehr lecker und hat uns begeistert. Wir würden auf jeden Fall wieder kommen da Preis-Leistung auf jeden Fall stimmen.
Stayed 2 nights in May 2018
Verified

6/10 Okay

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We arrived in pouring rain and needed to haul our stuff a considerable distance down rocky stairways to get to reception. To make matters worse my husband was sick. This was the low point of our trip. The building structures were lovely but the service was lacking. Finishing touches just were not there even tho hot water bottles were deliver ed. Try to get a taxi it Yanque- interesting place to walk about.
Stayed 2 nights in Apr 2018
Verified

4/10 Poor

Luis Alberto Maria

Liked: Cleanliness, staff & service, property conditions & facilities

Reclamo de forma de pago por la estadia

Tengo que manifestar mi desacuerdo con la política de pago, ya que fui con un grupo familiar y reserve 2 días, pero en el primer día uno de los integrantes del grupo sufrió un accidente, en la poza termal y teníamos que regresar a AQP, pedi cancelar y me indicaron que la reserva era por dos días y se tenia que pagar completo, después de aceptar esto y proceder a pagar con mi tarjeta Diners no aceptaban el cobro en dolares y procedían al cambio en moneda local a un valor muy alto, esto me obliga a cancelar al contado en dolares , cada cliente debe tener la opción de pago en cualquier moneda mas si es turista!
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty bathroom and room expensive price for what you get
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Verified

6/10 Okay

frederic

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2018