4/10 Poor
Jordana, Colorado Springs
Travelled with partner
22 Oct 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There's no doubt about it, the location and view of the mountains from our apartment was exceptional and that is what we paid for. I'm fairly sure that some of the rooms had been upgraded, but not our room. The bathroom door was frosted, heavy and so noisy that you had to hang on to it to open and close it. But it didn't end there...there was zero water pressure and very cold water. I had to take a bath instead of a shower so that I could get some lukewarm water to sit in. This was changed after I complained about it...and then it was scalding hot. The room needs major upgrading. I noticed that the apartment next to us had carpet on the floor which this place absolutely needed. And super tiny. I didn't even bother unpacking my suitcase even though we were scheduled to stay for 5 nights. We ended up leaving a day early. Please note that most of the places in Grindelwald will have a good view of the Eiger if they are on the side facing the mountains...you don't need to climb a hill to get that view.
On the positive side...Carolina and staff...they were wonderful! The breakfast was excellent. I can't say enough good things about how efficient, helpful and kind they were. I would return if Carolina and her coworkers were there, but I'd ask for a different room.
Jordana
Stayed 5 nights in Oct 2025
