Room needed updating, it wouldnât take much to vastly improve the feel. The bathroom floor was uneven and rippled, shower water pressure was poor and stopped working one morning. Other parts of the bathroom were tatty, ie the toilet roll holder was hanging off. Breakfast was passable average. Room carpet felt like it could do with a shampoo or replace. The staff were all friendly. Not sure how it gets 9/10, we stay at lots of places and this is a 5 or 6 at best.
Food was freshly cooked and delicious. Bed was very comfortable. Staff were friendly and efficient. We had an enjoyable and relaxing stay - we even stayed an extra night.
Right in the middle of Kendal. Rooms are at the rear so very little noise.
Room was satisfactory, bed was big but on one side you sink into the mattress.
Food in the pub was nice, plenty of it and freshly cooked.
No vehicle parking is available, so you have to find a parking space in a local car park which isn't cheap overnight.
WiFi wasn't quite there being patchy and kept dropping out. Suspect that it was amount of people trying to access it.
Great location and handy for restaurants and the local pub ( which these are part of)
Clean and comfortable- itâs functional and itâs not trying to be high end etc! Great team and very pleasant and friendly. Breakfast was adequate. I would stay again when Iâm up in Kendal
I did know before coming over that there was no parking in site but it did turn out to be a pain having to get on the car park down the road and at ÂŁ12 per day it just adds to your stay cost.
Breakfast was nice just a bit greasy for me and toast came to the table cold and hard.
There was no food on for our stay which was inconvenient as I was staying with a child and we had hoped to just eat where we stayed. There are plenty of other places around though.
Staff was really friendly, offered to do the room on second morning and checked if we needed anything. Unfortunately the room had a very strange musty smell the whole time and was mouldy in places, the toilet roll felt damp even with having the fan on in the bathroom. It just wasn't a pleasant smell to have to put up with the whole time and made me feel sick!
It is in a brilliant location, and the people who work there are amazing, but unfortunately it needs a lot of work doing on it especially the outside courtyard which is full of weeds and cigarette butts. The paint work is very worn. There was also no food available in the bar as the chef was off, breakfast was lovely though.
Good size room, bedding clean and smelt nice.
Room tatty and in need of upgrade.
Bathroom very poor including loose toilet seat, grouting and shower in need of attention. Bathroom floor peeling up in doorway causing a trip hazard. Window stay in bathroom fell off when we opened the window.
On the plus side staff were lovely. Cooked breakfast a bit over cooked but tasty and good quality. Continental breakfast poor, not much selection.
Would have said all this when we handed the keys back at the end of our stay if we had the opportunity.
Notification from booking agency failed to specify one room should have been twin bedded. I got the impression it is family run but the owner was very accommodating in that very kindly he provided a spare room at no extra charge. Breakfast was included and was excellent. The hotel is old and quaint but very interesting. Parking is not available on site. The evening restaurant kitchen closes at 2000hrs and the bar closes 2100hrs but there are other restaurants and bars very nearby.
I arrived to find the property was having an IT issue so they couldn't check my booking on screen. That said the girl quickly gave me a key & showed me to the room, which wasn't in the main building but down the yard. The room was spacious & bright, and quiet too which is always good. The breakfast was fairly basic but pleasant enough. One problem with this venue is the lack of parking. There is parking at the Brewery Arts Centre but that's quite a walk if you have heavy bags, and you have to pay.
We arrived late morning on Monday hoping to get a meal at the Inn before checking in but, everywhere was locked up and no indication of when or whether they were going to open. We went back a couple of times, at 12:00 & 12:30, still no one there and no one answering the phone. We returned at 14:30 the door was then open and a member of staff told us that they were only open between 14:00 & 20:00 and that no food other than breakfast would be available on Monday & Tuesday; not the warm welcome we were promised on their website. The room was adequate although the shower tray didnât drain quickly & was prone to overflow. Overall the property gave the impression of the owner being more interested in taking money out rather than investing in the business. Also we would recommend external signage and changes to the website to give information about opening times and food availability.
We will not be returning and will not recommend it to others.
My stay at the Shakespeare was short but will be remembered as a really good experience. I felt like a truly valued customer, everyone was so friendly and helpful.
The room was good and the bed was huge!! It was 2 lovely nights sleep, nice hot shower in the morning followed by a cooked breakfast. It really set me up for the day.
I would most certainly revisit and can recommend it for a good place to stay in Kendal.
Great place to stay with friendly staff and nice rooms, the food was really nice and fairly cheap, located in the centre of town so can walk to most things
We arrived after a long drive and found it a little tricky to find parking nearby. Receptionist was very pleasant and told us to go to the Brewery Arts car park but we missed the turn off for this and had to double round again. Please note this is a pay and display carpark
We chose to stay in a family room as it was bigger- beds were comfortable but bathroom flooring by door needs an upgrading.
Breakfast was between 8 and 9
Check out was at 10 am
In need of renovation. Old bathroom with damaged fittings and vinyl, worn carpet in bedroom. Not all beds have bedside shelf. Reading light too far away to turn off whilst lying in bed. In family room but only one chair.