9 Jun 2022 by Daniel Perez, General Manager
Dear Joel, Thank you for taking the time to share your feedback. We work hard to provide all our guests with a pleasant experience and it is disappointing to hear that your recent stay with us fell short of our high standards. We regret you did not inform us of this while on-site so that we could have taken immediate action with our housekeeping department. Nevertheless, we are pleased we could help start your day the right way with a tasty breakfast. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Daniel Perez, General Manager
All-inclusive room rates at htop Royal Star & SPA are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Not included
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. Contactless check-in is available.
