I booked a room here on Expedia, I frequently use Expedia and don't usually have problems...confirmed bookings are paid in full, some hotels may require a $100 deposit for incidentals... I went to check in at 11pm sat.night. This is done by visiting the guy behind the bullet proof window. I was greeted with suspicion and apathy as the presence of working girls and their pimps began to graze the property .. this location is toxic! Although there is nothing regarding credit cards on my invoice nor online nor on Expedia .com and with the already paid I was In disbelief that I was being denied my room because I was using a chase bank Visa debt card and not a credit card! I pleaded and even suggested they charge my card $500 deposit and the attendant couldn't care less and actually the nerve to hold my id and debit card behind his protective glass taunting me for its return to me... the glass saved his neck sat night ! And worse part was he refused
To give me a refund and forced me to retrieve it on my own from Expedia ? So we won't honor your booking, but we will keep the money!? Sat night 11pm looking for a hotel of course now with rates almost doubled I found lodging and paid another ride share me there.....super 8 and it's staff can blank of the blank blank for all I blank care! They are blank blank worst of all time!
1 floor was broken in my room which just bothered me so much and it popped out on the edges like if it endured a lot of water for a long period of time, I had my 1 year old son with me and found a brown recluse in the room, the room was clean but the floor was a major deal breaker for me, I stayed at the Wyndham in Alhambra obviously a lot nicer they didnât require a deposit, here they charge $200 to $300 deposit and the rooms arenât worth that deposit honestly the area is ugly I wouldnât have got it there if I did more research but it was a very last minute decision.
Two nights stay here. Rooms were clean & ac working well. Nice bathroom. Friendly & helpful staff. The breakfast was minimal, but whatever items were kept, were fresh & good quality including freshly brewed coffee.
traffic in and out all night long for the hookers in the room next door. Homeless people blocking parking and a bad neighborhood in general...the beds smelled like cigarettes and don't be fooled it's NOT close to universal!