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Melia Madrid Serrano

4.0 star property

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Photo gallery for Melia Madrid Serrano

Lobby sitting area
Creator video - submitted by Anastasia Lepa | Traveler
Eco-friendly toiletries, hair dryer, towels, soap
Property entrance
Seasonal outdoor pool, open noon to 7:00 PM, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Golden Mile
    ‪1 min walk‬
  • Place, U.S. Embassy
    ‪2 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Premium Connecting Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Connecting Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Communicated Room (Premium)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for The Level Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Room

8.6 out of 10
Excellent
(8 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, Bathtub (Grand, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

9.0 out of 10
Wonderful
(16 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+2))

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Triple Room

9.4 out of 10
Exceptional
(13 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (The Level (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (The Level (3+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (3+1))

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Communicated Room (Premium, (4+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium, (4+1))

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Premium Room (The Level, (3 Ad))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (3 Ad))

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (2+1))

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (3+1)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Melia Room, Patio Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Patio Garden View

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Melia Room, Exterior View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Exterior View

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, Bathtub (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level)

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, Bathtub (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite (The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level, (2+2))

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Communicated Room (Supreme)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Supreme)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Communicated Room (Melia, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Melia, The Level)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Grand Premium, The Level)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Melia Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room

9.0 out of 10
Wonderful
(40 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Melia Madrid Serrano

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and coffee/tea in a common area. Housekeeping is available on request.
Melia Madrid Serrano offers 307 air-conditioned accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Melia Madrid Serrano. During your stay, you're just a quick walk from Golden Mile. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from U.S. Embassy and a 3-minute drive from Movistar Arena
Melia Madrid Serrano offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5640 square feet (524 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Melia Madrid Serrano.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Melia Madrid Serrano has a restaurant on site.
Arado – This restaurant specialises in Modern European cuisine and serves lunch and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 32 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • High chair
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5,640 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (160 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property provides central air conditioning and heating (availability based on the season).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 for adults and from EUR 17.5 for children
  • Nearby parking fee: EUR 32 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
This property provides central air conditioning and heating (availability based on the season).

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 25 May and close on 10 September.
  • Pool access available from noon to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Melia Madrid Serrano Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 558 out of 823 reviews
Rating 8 - Good. 173 out of 823 reviews
Rating 6 - Okay. 60 out of 823 reviews
Rating 4 - Poor. 12 out of 823 reviews
Rating 2 - Terrible. 20 out of 823 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

IGNACIO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Great spacious rooms.. if you can stay in Level rooms a super plus.. Great for families
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel with great staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Rummel Aubin Medina

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, very professional, perfect location for visiting the city.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

mijal

Liked: Cleanliness, amenities, property conditions & facilities
Great location , super nice staff . Good breakfast , everything was spot on . Will stay there again
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

raymundo

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
All of the above plus great location.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
good staff, and very nice lobby.. simple room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff and the triple room was good and clean. Breakfast was fantastic!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
The front reception staff was great and helpful. The door man were always willing to help…
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Maria Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great and location is excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT stay for families !! Great location!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, staff in great attitud, nice rooms
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
The room was the nicest room I’ve ever stayed in
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and shared recommendations in the area.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Silvia Maria Salas

Excelent
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Francisco

Liked: Cleanliness, property conditions & facilities
Good, but overpriced.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

ZEUS

Liked: Cleanliness, amenities, property conditions & facilities
Every thing was great
Stayed 7 nights in Nov 2025
Verified

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The breakfast buffet is great. The location is great too.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast, rooms could be updated! Lobby is nice and area around is ideal for madrid
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very nice
Stayed 2 nights in Jun 2025
Verified

4/10 Poor

Joana

The rooms do not have air conditioning in the Winter. They have central heating. The rooms were quite hot. I had to borrow a fan to try to sleep. The beds were quite small and not very comfortable.
Stayed 1 night in Feb 2026