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4.1 out of 5

"Staff did not immediately spring into English when we spoke to them in Spanish. Breakfast was good, rooms clean and conveniently located for a modera ... " More

By a verified traveller on Wed 25 Sep 2019

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Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
CHF 160* Per night/room 9 Jun - 10 Jun

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy voco Madrid Retiro, an IHG Hotel's good location. During your stay, you'll be within walking distance of El Retiro Park. Enjoy features like free WiFi in public areas, plus 2 restaurants and a gym.

  • Free WiFi
  • For dining with garden views, stop by The Garden Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests speak favourably about the breakfast and the helpful staff
  • 15 minutes by foot from El Retiro Park and a 2-minute drive from WiZink Center
  • Pets welcome for a fee

voco Madrid Retiro, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for voco Madrid Retiro, an IHG Hotel

Everyone (3) Couples (6) Family (3) Friends (3) Other (1)
5 out of 5
Staff did not immediately spring into English when we spoke to them in Spanish. Breakfast was good, rooms clean and conveniently located for a moderate walk into the centre of Madrid. Buses were also available very close to the hotel if you didn't want to walk.

Posted by on 25 Sep 2019

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4 out of 5
It was very good value for money. The room was small but very clean and considering we were just off the main road it was surprisingly quiet at night. Bed very comfortable! The hotel is in a good location near to the metro and buses for easy access to the centre of Madrid. The staff was very friendly and helpful! Very fluent in English. The only complaint I would have is that there wasn’t a proper shower. The shower head over the bath was insufficient and we were forced to a bath (so time consuming when on holiday!). However the bathroom was very spacious and contemporary (just needed a shower unit and all would have been great!) Overall I would definitely recommend this hotel.

Posted by on 29 Apr 2019

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3 out of 5
Personnel tres agréables. Literie assez peu confortable. Chambre petite

Posted by on 24 Feb 2020

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3 out of 5
Hyvät yhteydet keskikaupungille ja muuallekin. Rauhallinen alue.

Posted by on 6 Nov 2018

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4 out of 5

Good location close to El Retiro, friendly staff

Good location close to El Retiro park, friendly staff, food was ok and room for two double bed + one extra bed was big, clean and comfortable.

Posted by , from Helsinki on 26 Jul 2017

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4 out of 5
Pros: Metrostation in unmittelbarer Nähe, ruhiges aber dennoch lebhaftes Quartier. Sehr gute Restaurants nicht im Hotel aber in nächster Nähe
Cons: Der Lärm der Klimaanlage vor allem nachts sowie das Geräusch der Türen beim Schliessen, d.h. wenn Nachbarzimmer belegt sind hört man das besonders, wie auch das Duschen oder anderes...
Location: Gute, fast zentrale Lage, Nähe Park Retiro

Posted by on 1 Nov 2016

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5 out of 5

Top

Mooi hotel, mooie kamer, goede service. Ligt nog overal dichtbij. Dichtbij de metro of een taxi nemen. Nog nooit klagen gehad, het was er mijne 5de keer.

Posted by on 13 Apr 2016

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5 out of 5

mooi en betaalbaar viersterrenhotel

Zeer goed hotel. 4 sterren waard! Heel vriendelijk personeel. mooie kamer en badkamer. Het hotel ligt ver van het centrum, weinig restaurants in de buurt. Maar vlakbij metrostation, waardoor je vlot in het centrum geraakt.

Posted by on 6 Apr 2016

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4 out of 5

Schöne Städtereise

Sauberes Hotel, freundliches Personal. Gut erschlossen mit Bus und Metro.

Posted by on 31 Mar 2016

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4 out of 5

Citytrip koppel

Het hotel voldeed aan de verwachtingen. We hadden een kamer op de 8ste verdieping, mooi ingericht. Lift was wel wat verouderd en maakte rare lawaaien. Ook de wifi verbinding die over het hele resort zou moeten gaan deed het niet op deze verdieping. Dat was voor ons na meermaals vragen wel een domper. In de lobby ging deze wel goed en snel. Het ontbijt was goed verzorgd. Makkelijke verbinding naar het historisch centrum met bus 20 ongeveer 10 tot 15minuten rijden. (1.5€ pp). Ook de metro is vlakbij.

Posted by on 30 Mar 2016

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Property Features

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available. WiFi is free in public spaces. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly voco Madrid Retiro, an IHG Hotel. For a fee, parking is available. This 4-star Madrid hotel is smoke free.

  • 361 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Conference rooms
  • Built in 1970
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Calanas Station (2.5 km / 1.6 mi)
  • Metro station: Sainz de Baranda Station (0.2 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Voco Madrid Retiro, an IHG Hotel offers 361 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Travel cot

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

The Garden Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 40 per pet, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 22 for children
  • Self-parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Voco
  • Madrid Retiro
  • Ayre Hotel Colon
  • Madrid Centre Retiro

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.