See all properties

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Saifuddin travel shop
Water park
Aerial view
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room

  • Sleeps 4

View all photos for Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room

  • Sleeps 4

View all photos for Suite, Oceanfront (Adults Only)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults Only)

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Garden

8.4 out of 10
Very good
(99 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River

8.8 out of 10
Excellent
(88 reviews)
  • River view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Swim-up, Adults Only)

Room, Oceanfront (Swim-up, Adults Only) | Outdoor pool | Indoor pool, 15 outdoor pools, pool umbrellas, pool loungers

Room, Oceanfront (Swim-up, Adults Only)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up, Garden)

Room (Swim Up, Garden) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room (Swim Up, Garden)

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Adults Only)

Junior Suite (Adults Only) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite (Adults Only)

  • Sea view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River, Adults Only)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River, Adults Only)

9.6 out of 10
Exceptional
(7 reviews)
  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

Suite (River Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • River view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa, Adults Only)

Suite (Garden Spa, Adults Only) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (Garden Spa, Adults Only)

9.4 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with River View

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite (River Jump)

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River Jump)

  • River view
  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master)

Suite (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Suite (Master)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 5,327 reviews
The price is CHF 223
includes taxes & fees
31 May - 1 Jun
Occidental at Xcaret Destination - All Inclusive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. During your stay, you'll be within walking distance of Xenses Park. Enjoy features like free breakfast, free self-parking and a free round-trip airport shuttle.
  • Free full breakfast served daily
  • Free self-parking
  • Enjoy Mexican cuisine with pool views at CHIBALI, one of the property's 20 restaurants and 14 bars/lounges
  • Splash around at the waterslide or swim in the indoor and 15 outdoor pools
  • Treat yourself to body wraps, Swedish massages or body scrubs at the spa
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Cenote Santa Cruz and 15 minutes on foot from Xenses Park
  • Free airport shuttle service
  • Dogs welcome for a fee
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to noon.
CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.
LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Children's club

Entertainment

On-site entertainment and activities

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1033 out of 1535 reviews
Rating 8 - Good. 183 out of 1535 reviews
Rating 6 - Okay. 129 out of 1535 reviews
Rating 4 - Poor. 77 out of 1535 reviews
Rating 2 - Terrible. 113 out of 1535 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Roman

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms, restaurants, amenities all were excellent. Only thing that we were not happy about was the time spent on checkin at new phase lobby. Not sure whether it was just bad timing, cause every other time we managed all we needed very quickly.
Stayed 12 nights in Feb 2026

6/10 Okay

Kyle

Travelled with family and small children, Travelled with group
Liked: Amenities
Unfortunately, we felt the hotel was significantly overrated. Across our group of ten, one person in each of the three rooms became sick, and everyone believes it was due to the food. It was also concerning to see staff handling food with bare hands and no gloves. Overall, the food quality was very mediocre. Most restaurants felt like extensions of the buffet, with very few made‑to‑order options. The property itself is large, unique, and visually impressive. The highlight for us was definitely the waterslides and the lazy river—those features truly make the resort one of a kind. However, several other aspects missed the mark. There were surprisingly few bathrooms throughout the property, and it wasn’t possible to order food poolside or beachside. Drinks were served in reused disposable-style cups that didn’t appear to be washed well. Room service was extremely slow. As a family, we’ve visited many all‑inclusive resorts—probably around 40—and this one fell near the bottom of our list, perhaps because we arrived with high expectations. We also realized that very large resorts may simply not be the right fit for us. With food prepared on such a massive scale, the risk of foodborne illness seems higher, and the overall dining experience suffers.
Stayed 6 nights in Feb 2026

10/10 Excellent

Sanchit

Stayed 3 nights in Feb 2026

10/10 Excellent

Ann

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Honestly the best all inclusive we've ever stayed in.
Stayed 2 nights in Feb 2026

2/10 Terrible

Kris

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Requests made 30 days before through their wishlist were not honored. Insane amount of walking to get places. Restaurants all packed including buffets with long lines to get in. You will need tons of patience as you will spend most of your time waiting every where you go including the check in process. Took us over an hour and every single person before us had problems at the desk. A lot of arguing with the staff at check in.
Stayed 10 nights in Feb 2026

10/10 Excellent

Jacqueline

Stayed 5 nights in Feb 2026

8/10 Good

Maria, Los Altos Hills

Stayed 7 nights in Feb 2026

6/10 Okay

annu

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except the room service . They never came and they claim 24hour room service . We waited for water for hours . Also they charged us a higher amount for the photo package than what was committed initially
Stayed 4 nights in Feb 2026

10/10 Excellent

Alena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is amazing!!!
Stayed 6 nights in Feb 2026

10/10 Excellent

Fengling

Stayed 4 nights in Feb 2026

10/10 Excellent

Julie

Stayed 4 nights in Feb 2026

6/10 Okay

Valentin

Stayed 5 nights in Feb 2026

6/10 Okay

edward

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Food was sub par. Only has one big pool with minimal chairs. Gets crowded quickly.
Stayed 7 nights in Feb 2026

6/10 Okay

Robert

Stayed 2 nights in Feb 2026

4/10 Poor

Jose

Travelled with family and small children
Liked: Cleanliness
1st Room-Door broken and very loud noise 2nd Room- TV non functional and Room service takes along time
Stayed 4 nights in Feb 2026

10/10 Excellent

Vasileios

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing….! The entire resort is beautiful…..the rooms are clean…the food is great and the staff very very friendly! I already purchased a package to return 😂. Parks were super fun and kind friendly!!
Stayed 6 nights in Feb 2026

10/10 Excellent

Suhrob

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place !!!
Stayed 5 nights in Feb 2026

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our 3rd time to Xcaret. Probably our last. Food is fabulous, very clean, tons of parks to visit. Service wasn't as it was previously. Had to call for more water several times. Had to call to refill the fridge & snacks.Ran out of coffee pods for the keurig & called for more, which never arrived. They give out a little tote bag, our room didn't have one. I didn't complain, but for the price of the rooms, would think that the basic services would be taken care of.
Stayed 6 nights in Feb 2026

10/10 Excellent

Elijah Patrick

Stayed 4 nights in Jan 2026

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! We will be returning. The staff was friend and the premises were beyond beautiful. Things that need improvement: Room maintenance - we called two nights in a row to request water and more candy in the snack bar. For me common sense if it’s empty refill it but I guess they only do it upon request. Chocolate ice cream - very delicious but for some reason this flavor is beyond popular and once it’s out it’s out for the entire week. Chibali restaurant is for children, yet they were the least friendly restaurant. It’s like the staff of the day hated to be there. Idk we just didn’t return there through our stay. Other than that everything was excellent.
Stayed 3 nights in Feb 2026

10/10 Excellent

Kelly Irene

Liked: Cleanliness, property conditions & facilities
Awesome!
Stayed 3 nights in Feb 2026

10/10 Excellent

Ivan

Stayed 2 nights in Feb 2026

10/10 Excellent

Mark

Stayed 4 nights in Feb 2026

6/10 Okay

meihua, flushing

Liked: Cleanliness, property conditions & facilities
Service is poor. Food is terrible quality
Stayed 3 nights in Feb 2026

10/10 Excellent

Drew Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place kind staff
Stayed 5 nights in Jan 2026