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Best Western North Roanoke

2.5 star property

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Photo gallery for Best Western North Roanoke

Lobby
Seasonal outdoor pool
Fitness facility
Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2545 Lee Highway, Troutville, VA, 24175
  • Place, The Flying Mouse Brewery
    ‪2 min drive‬
  • Place, Hollins University
    ‪3 min drive‬
  • Place, Carvins Cove
    ‪5 min drive‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

8.6 out of 10
Excellent
(37 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

9.2 out of 10
Wonderful
(25 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, High Speed Internet Access, First Floor, Microwave and Refrigerator

  • Sleeps 4

2 Queen Beds, Non-Smoking, High Speed Internet Access, Second Floor, Coffee Maker, Microwave and Refrigerator

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Sofabed, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 6

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Desk, laptop workspace, blackout curtains, iron/ironing board
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includes taxes & fees
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About this property

Best Western North Roanoke

Mountain hotel with free parking, in the vicinity of Hollins University
Along with a fitness centre, this hotel has a seasonal outdoor pool and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Best Western North Roanoke offers 73 accommodations with a safe and coffee/tea makers. 47-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
The free breakfast at Best Western North Roanoke gets high marks from our customers. During your stay, you'll be close to Hollins University. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 6 minutes by car from Hollins University and 12 minutes from Valley View Mall
  • Dogs welcome for a fee
Best Western North Roanoke offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Free breakfast is available daily. The business-friendly Best Western North Roanoke also features a vending machine, a fireplace in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this Troutville hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Business centre
  • Computer station

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 June and close on 01 October.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Troutville
Best Roanoke Troutville
Comfort Inn Troutville Hotel
Best Western North Roanoke Hotel
Best Western North Roanoke Troutville
Best Western North Roanoke Hotel Troutville

Best Western North Roanoke Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 663 reviews
Rating 8 - Good. 208 out of 663 reviews
Rating 6 - Okay. 51 out of 663 reviews
Rating 4 - Poor. 22 out of 663 reviews
Rating 2 - Terrible. 27 out of 663 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Liked: Amenities
Everything was wonderful .
Stayed 3 nights in Oct 2025

6/10 Okay

Ashley

Liked: Staff & service, room comfort
Disliked: Cleanliness
We arrived at the hotel after midnight and the person at the front desk was uncertain which rooms would be clean for us. He said the previous person had it marked down incorrectly and said there may be a person in our room. Now...it's around 1am and we are being sent to a room where there might be a person in it! We get to the room and it was clearly a used room. Bedding askew, dirty towels throughout the room. We went back to the desk and let him know the room was dirty. After another period of time (he was searching for another available room), he said he found a room and went to check it. After about 5 minutes, he came back and said the room was clean. He had also mentioned that the cleaners hadn't cleaned approximately 10 rooms from the day before. To me, this is wild. We spent almost $200 on a room that we were in for less than 12 hours and sounded like wasn't properly cleaned. The room we finally ended up in had stains and smears in the bathroom and wasn't that clean. (and to note, the person at the front desk was super helpful, we just didn't find this to be a great experience
Stayed 1 night in Oct 2025

2/10 Terrible

Laurie

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean but a little older. The layout was a little odd with elevators in the middle of hotel. The beds were comfortable and breakfast was adequate. There are multiple places to eat nearby and it is about 20 miles from downtown area. This hotel is a good value.
Stayed 1 night in Oct 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Maria

Disliked: Staff & service
Everything was good just the don’t have I bottle of water, other places normally they have small bottles of water
Stayed 1 night in Oct 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I understand that there is a section of the hotel that allows pets. We stayed in that section because they were completely full. We were lucky to get the last room. The hotel was fine but the section we were in smelled like wet dog and the deodorizer was so strong it burned your eyes. Breakfast was good and the staff was efficient. Not a bad hotel, just not a good room for someone with allergies.
Stayed 1 night in Oct 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Really amazing customer service. Clean rooms
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used the hotel during road trip and loved it, clean, good value and super nice staff
Stayed 1 night in Jul 2025

10/10 Excellent

Ann

Travelled with partner
Liked: Staff & service
Entering our room it smelled like feet. The carpets needvto be changed and/or removed & replaced with vinyl flooring
Stayed 1 night in Sep 2025

10/10 Excellent

Marilyn

Travelled with family, Travelled with pets
Clean room, pet friendly and the staff was polite and accommodating.
Stayed 1 night in Sep 2025

10/10 Excellent

Julia, Reno

Stayed 1 night in Sep 2025

10/10 Excellent

Tracy

Stayed 1 night in Sep 2025

8/10 Good

Xochilt

Stayed 2 nights in Aug 2025

4/10 Poor

Ray

Disliked: Cleanliness, amenities, property conditions & facilities
Toilet clogged twice, room had a strong odor.
Stayed 1 night in Aug 2025

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfectly Quiet

Clean, comfortable, extremely quiet! Perfect for an overnight stay during our trip.
Stayed 1 night in Aug 2025

8/10 Good

Roy

Travelled with family
Liked: Cleanliness
Room was fine. Would stay here again
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Brent

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good place to stay when visiting Natural Bridge

The people and the service were wonderful, super friendly, very helpful, and welcoming. The room was good. The beds were very comfortable and the A/C worked well. There a was a on odor from the previous guest. There were also a few knicks on the wall which were known about and maintenance hadn't been able to repair before our stay. The continental breakfast was excellent and our children really liked it! The hotel is about a 20 minute drive from Natural Bridge State Park which was perfect.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2025

10/10 Excellent

Bette, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Comfy room and bed, good shower, nice full breakfast. The young woman who checked me in was so nice, friendly and helpful.
Stayed 1 night in Aug 2025

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Run down and has bed bugs- not family friendly

Hotel staff was the nicest I e ever encountered! Rooms were clean but have a musty smell. I woke up to bites on my arms from bedbugs. I even checked for them and didn’t see them- the mattress was encased so maybe they are in the carpeting? I informed front desk staff and they didn’t seem to care but we were leaving. Definitely don’t stay in room 302. The hotel is clean, but it needs major updates. Carpeting is gross and this hotel seems to be used by a lot of construction workers. I would t say it’s very family-friendly. The pool is the size of a backyard swimming pool and has green/brown all over. The reason we choose to stay here was the reviews were pretty good and it had a pool. We decided against swimming after looking at the pool and I was so grossed out when we woke up to bedbug bites that we packed up and left as quick as possible.
Stayed 1 night in Jul 2025

10/10 Excellent

Laurie, Macon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Night staff member was super nice and helpful. Coffee machine was delicious. Our room was very clean and spacious and designed beautifully. Hotel is next to a quick oil change place that we used since we were traveling and a diner, whose menu looked amazing, but was closed the day we were there sadly.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Worth staying again

Breakfast was rather eh but the stay was great. The front desk was super helpful
Stayed 1 night in Jul 2025