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Sheraton San Jose Hotel, Costa Rica

4.0 star property

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Photo gallery for Sheraton San Jose Hotel, Costa Rica

2 bars/lounges, poolside bar
Club Room, 1 Bedroom, Balcony (High Floor) | Premium bedding, minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Place, Multiplaza Mall Escazu
    ‪5 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Place, Hospital Cima San José
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪17 min drive‬

Room options

Club King Room with Mountain View

  • Sleeps 2

View all photos for Room, 1 King Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Mountain View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (High Floor)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Mountain View

Club Room, 1 King Bed, Mountain View | Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Mountain View

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Mountain View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Balcony, Mountain View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Mountain View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (High Floor)

Club Room, 2 Queen Beds (High Floor) | Mountain view

Club Room, 2 Queen Beds (High Floor)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony, Mountain View

Club Room, 2 Queen Beds, Balcony, Mountain View | Premium bedding, minibar, in-room safe, desk

Club Room, 2 Queen Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 Bedroom, Bathtub

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Bedroom, Bathtub

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Balcony (High Floor)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Bedroom, Balcony (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace

Presidential Suite, 1 Bedroom, Terrace | Living room | 42-inch LCD TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Terrace

  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds, Mountain View, Rain Shower

Premium bedding, minibar, in-room safe, desk

2 Queen Beds, Mountain View, Rain Shower

  • Sleeps 3

2 Queen Beds, City View, Rain Shower

  • Sleeps 3

1 King Bed, City View, Rain Shower

  • Sleeps 2

Deluxe Room With Balcony

  • Sleeps 2

1 King Bed, Panoramic View, Sheraton Club Access, Rain Shower, High Floor

  • Sleeps 3

Deluxe Room, 1 King Bed, Mountain View, Sheraton Club Access, Balcony, Larger, Rain Shower

  • Sleeps 3

Deluxe Room, 2 Queen Beds, Mountain View, Sheraton Club Access, Balcony 2, Larger, Rain Shower

  • Sleeps 5

1 King Bed, Sheraton Club Access, Mobility Accessible With Roll-in Shower, Panoramic View, High Floor

  • Sleeps 3

King Room With City View And Roll-in Shower-Mobility Accessible

  • Sleeps 3

1 King Bed, Mountain View, Rain Shower

  • Sleeps 3

2 Queen Beds, Panoramic View, Sheraton Club Access, Rain Shower, High Floor

  • Sleeps 5

Presidential Suite, 1 Bedroom, 1 King Bed, Panoramic View, Sheraton Club Access, Private Terrace, Dining Area, Poker Table, Deep Soaking Tub, Living Room, Rain Shower, Larger

  • Sleeps 3

Junior Suite, 1 Bedroom, 1 King Bed, Panoramic View, Sheraton Club Access, Larger, Deep Soaking Tub, Living Room, Rain Shower

  • Sleeps 3

1 Bedroom Suite, 1 King Bed, Panoramic View, Sheraton Club Access, Balcony, Larger, Rain Shower, Deep Soaking Tub, Living Room, High Floor

  • Sleeps 3

Club Room, 1 Bedroom, Bathtub

  • Sleeps 3

Presidential Suite, 1 Bedroom, Terrace

  • Sleeps 2

Deluxe Room, 1 King Bed, Mountain View, Sheraton Club Access, Larger, Rain Shower

  • Sleeps 3

Club Room, 1 Bedroom, Balcony (High Floor)

  • Sleeps 2

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About this property

Sheraton San Jose Hotel, Costa Rica

Beaux Arts hotel connected to a shopping centre in San Rafael with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has a casino and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar. Housekeeping is available on request.
Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton San Jose Hotel, Costa Rica. During your stay, you'll be connected to a shopping centre and just a quick walk from Multiplaza Mall Escazu. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy Fusion cuisine at Curu, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 1-minute drive from Multiplaza Mall Escazu and 7 minutes from Sabana Park
  • Airport, bus station shuttle and local-area shuttle service available for a fee
  • Dogs welcome for a fee
Sheraton San Jose Hotel, Costa Rica offers its guests an outdoor pool, a steam room, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 5651 square feet (525 square metres) and includes a conference centre. A casino, a terrace, and multilingual staff are also featured at the business-friendly Sheraton San Jose Hotel, Costa Rica. An area shuttle within 300 metres and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 4-star San Rafael hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Curu – This restaurant specialises in Fusion cuisine and serves breakfast and lunch.
Ivory Bistro – This bistro specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Joker's – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 metres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Curu
  • Ivory Bistro
  • Joker's

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square foot of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Area rugs in room
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 8 September to 8 September:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CRC 11750 per pet, per night, plus a one-time cleaning fee of CRC 52000
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CRC 16500 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 11750 per pet, per night plus a one-off CRC 52000 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Sheraton San Jose Hotel, Costa Rica offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1002 reviews
Rating 8 - Good. 186 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Charlie

Liked: Cleanliness, staff & service
Decent property staff was friendly couldnt get guest services nor room service to answer the phone few times.
Stayed 3 nights in Aug 2025

10/10 Excellent

Orit

Stayed 1 night in Aug 2025

8/10 Good

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boiling water in the shower

We are regular guests at the hotel, all rooms have a problem with boiling water in the shower. I have already written about this once. The water heating system is not set correctly and can cause burns.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

10/10 Excellent

John, Greenwich

Stayed 1 night in Aug 2025

8/10 Good

Jose Miguel, Tegucigalpa

Liked: Cleanliness, staff & service, property conditions & facilities
Siempre nos gusta quedarnos en el sheraton de Escazú. Buena atención. Está vez no me gustó mucho el desayuno en especial los huevos revueltos que tenían disponibles.. mejor pedir un omelette.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristine Adams

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Helena-Kelleese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jul 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees and I like the card room .
Stayed 1 night in Jul 2025

8/10 Good

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel room, basic. Clean. I would stay there again.
Stayed 5 nights in Jul 2025

8/10 Good

jay, Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff is great. The room, had a issue woth a dirty/stained towel prevented as clean/fresh. The 2 bed room, can sleep 4, had 2 bath towels and only 1 face/wash cloth. The bottom floor, back 1/4, of the hotel is vacant/unfinished. Its a older hotel too. The pool is small vs how its portrayed online with photography and chares a crammed area with a restaurant, very odd. There is a casino onsite, but, has less slot machines than it previously had. The casino was ok.
Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Great breakfast Please clean the windows in the pool area
Stayed 1 night in Jul 2025

10/10 Excellent

Jia

Stayed 1 night in Jul 2025

10/10 Excellent

Attilio Vince

Stayed 5 nights in Jul 2025

10/10 Excellent

Marie

Stayed 1 night in Jul 2025

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Mejorar la limpieza de los baños tanto de los cuartos como del restaurant nuevo
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the overall stay was excellent. I was particularly impressed with the two ladies at the front desk, Ariana and Janiua.
Stayed 1 night in Jul 2025

10/10 Excellent

Zach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great and luxurious!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jasper

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Travelled with family and small children
Liked: Amenities
The property was beautiful. I loved eating by the pool in the evening. I wish it had been closer to the airport. When it said it was only 16 minutes away from the airport I assumed it would be a short drive, but it was pretty complicated getting there. However, the service was wonderful and the property was beautiful.
Stayed 1 night in Jun 2025

10/10 Excellent

Marieta

Stayed 2 nights in Jun 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and staff was able to accommodate us with early check in.
Stayed 1 night in Jun 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Suman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jun 2025

10/10 Excellent

Janardhana Sai, Ashburn

Stayed 2 nights in Jun 2025