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Red Roof Inn PLUS+ West Springfield

2.5 star property

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Photo gallery for Red Roof Inn PLUS+ West Springfield

Lobby
Pillow-top beds, desk, blackout curtains, free WiFi
Lobby
Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
1254 Riverdale Street, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪7 min walk‬
  • Place, Riverdale Center
    ‪10 min walk‬
  • Place, Riverdale Shops
    ‪14 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Standard Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Pillow-top beds, desk, blackout curtains, free WiFi

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room With Two Double Beds Non-Smoking

  • Sleeps 4

Superior King Room-Non-Smoking

  • Sleeps 2

Standard King Room-Non-Smoking

  • Sleeps 3

Premium 2 Full Beds Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 4

Premium King Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 2

Premium King Room-Non-Smoking-Accessible (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 2

Ada Accessible Superior King Smoke Free

  • Sleeps 2

Superior King Room With Roll-in Shower-Accessible/Non-Smoking

  • Sleeps 2

View all photos for Superior Room, 1 King Bed (Smoke Free)

Pillow-top beds, desk, blackout curtains, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn PLUS+ West Springfield

Hotel in West Springfield with free parking
This smoke-free hotel features coffee/tea in a common area, a 24-hour front desk and a TV in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine. Weekly housekeeping is available.
Red Roof Inn PLUS+ West Springfield offers 111 air-conditioned accommodations, which are accessible via exterior corridors, and features a hairdryer and free toiletries. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Our customers tell us that they can't get enough of the helpful staff at Red Roof Inn PLUS+ West Springfield. During your stay, you're just a quick walk from Olympia Ice Center. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include an ATM, a vending machine and coffee/tea in a common area
  • 6 minutes by car from MGM Springfield and 6 minutes from Naismith Memorial Basketball Hall of Fame
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Red Roof Inn PLUS+ West Springfield, you'll find a vending machine, coffee/tea in common area, and an ATM. Public spaces have free WiFi. Self parking is free.

This West Springfield hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Built in 1988
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 28.61
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD105 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 28.61 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 3.37 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0007233250
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Hotel West Springfield
Red Roof Inn West Springfield
Red Roof Inn West Springfield Hotel West Springfield
Red Roof PLUS West Springfield Hotel
Red Roof PLUS West Springfield
West Springfield Red Roof Inn
Red Roof Inn PLUS West Springfield Hotel
Red Roof Inn PLUS West Springfield
Red Roof Plus West Springfield
Red Roof Inn PLUS+ West Springfield Hotel
Red Roof Inn PLUS+ West Springfield West Springfield
Red Roof Inn PLUS+ West Springfield Hotel West Springfield

Red Roof Inn PLUS+ West Springfield Reviews

Reviews

6.8
Rating 10 - Excellent. 314 out of 1001 reviews
Rating 8 - Good. 205 out of 1001 reviews
Rating 6 - Okay. 178 out of 1001 reviews
Rating 4 - Poor. 142 out of 1001 reviews
Rating 2 - Terrible. 162 out of 1001 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Gail

Travelled with group
Liked: Cleanliness
Clean room
Stayed 1 night in Sep 2025

6/10 Okay

Myrian L

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I payed for a supposedly premium room and it was just a standard room nothing like the pictures. Be aware of what you're getting.
Stayed 3 nights in Sep 2025

6/10 Okay

Alan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was pleasant. The room was shabby--cobwebs, chipped paint, no clock, only one wastebasket, no bathmat. The wet towels weren't replaced.
Stayed 4 nights in Sep 2025

6/10 Okay

Sebastien, Roslindale

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly but the property condition left to be desired. Room was humid and smelled moldy the entire time we were there. Floors were damp, drawers were grimy/had evidence of water damage, paint was chipped in a few places. Bed was ok. Towels and linen were clean. Bathroom was clean. Location is great by car. The place has potential, nothing like a reasonably priced, decent, clean motel with no frills in a good location. Issues seem fixable, I’m hoping they get to it. I have stayed at other cheap motels/red roofs inn and this one didn’t quite hit the mark. We picked it because it was the cheapest option for the Big E; in retrospect we regret our decision.
Stayed 2 nights in Sep 2025

2/10 Terrible

Alexander

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was not good at all due to the cleanliness of the room and the customer service. We paid more for an upgraded bedding and snack king suite and Within the first few minutes of checking in we found a dirty vaping device in the so-called clean bedding. The front desk attendant informed us we could not switch rooms or get our bedding changed because the hotel was at capacity. He was dismissive of our complaints and offered us no solution. We also found old room key cards in the bedding, further indicating the bedding was dirty and/or not changed. We discussed this matter further in the morning with another front desk staff and he was also dismissive, telling us to inform the general manager who was not available. We have filed a formal complaint with the Red Roof corporate office and will be contacting Expedia customer service as well.
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Great and what we expected. Clean Room. Awesome beds. Staff was polite. Bathrooms a bit outdated, but great stay for the price.
Stayed 2 nights in Sep 2025

6/10 Okay

Paola

Disliked: Room comfort
They claim to have newly renovated rooms but it basically a new sink and decor. The bath tub was old and grimy. The bathroom door literally was falling apart. My bath towels at home are thicker than the pillows on the bed.
Stayed 1 night in Sep 2025

2/10 Terrible

Michelle

Stayed 1 night in Sep 2025

10/10 Excellent

Sharee

Stayed 2 nights in Sep 2025

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
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Stayed 6 nights in Sep 2025

8/10 Good

Susan

Travelled with family
Liked: Amenities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

Yvon

Stayed 1 night in Sep 2025

2/10 Terrible

Angel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Seemi

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible! Room smelled extremely bad. The entire place was filthy. Floors were gross. Furniture broken. Huge spider webs everywhere in the hall ways. Never again!
Stayed 3 nights in Sep 2025

6/10 Okay

Ryan

Stayed 6 nights in Sep 2025

6/10 Okay

Deborah

Travelled with family
Disliked: Amenities
plenty of parking. no room service between 2 day stay so no towels for 2nd day. No covers for the coffee to take it with us.
Stayed 2 nights in Sep 2025

6/10 Okay

jose

Liked: Staff & service
Disliked: Cleanliness

Ok , needs work

The bed sheets were not changed, you can tell they were slept in by the previous people, the floors felt very dirty, the toilet was running all nigjt
Stayed 1 night in Sep 2025

2/10 Terrible

Nsarhaza

No fridge, no microwave, no clean
Stayed 7 nights in Sep 2025

2/10 Terrible

christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hair on bathroom floor... Sink was clogged Rugs very dirty Grosses place Ihave ever stayed in 66 years....
Stayed 2 nights in Sep 2025

4/10 Poor

Kevin

Travelled with family
Disliked: Staff & service, amenities
I used a tee shirt as a bath towel because they did non supply adequate towels in the room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2025

4/10 Poor

Clifford G

Travelled with family
Liked: Staff & service
Disliked: Amenities
No milk offered at the low budget "coffee station" in the lobby. Bathrooms are tiny. You need to slide between the tub and the toilet to shut the bathroom door which does not have a lock. The sink is outside the bathroom.
Stayed 2 nights in Sep 2025

2/10 Terrible

Beth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Near was cleaned both nights. Should get 50% refund.
Stayed 2 nights in Sep 2025

8/10 Good

Jaime

Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025