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Shangri-La Surabaya

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Photo gallery for Shangri-La Surabaya

A poolside area with lounge chairs, a spherical hanging chair, and a well-maintained garden with palm trees and shrubs.
A pool area with lounge chairs, umbrellas, and a small hut-like structure.
A bar area with a stone arch, bar counter, and seating.
A reception desk with a sign reading "NISHIMURA RESTAURANT" and a potted plant beside it.
A spacious hotel lobby with multiple seating areas, a staircase, and large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
  • Place, Ciputra World Mall
    ‪8 min walk‬
  • Place, Al-Akbar Mosque
    ‪2 min drive‬
  • Place, Surabaya Town Square
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club Deluxe 1 King

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a small table, and a view of the city.

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club Executive 1 King

A hotel room with a bed, a sofa, a desk, and a chair.

Horizon Club Executive 1 King

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

A hotel room with a bed, a sofa, a desk, and a chair.

Executive Suite

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Horizon Club, Deluxe Room, 2 Single Beds

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club Deluxe 1 King

A hotel room with a large bed, a TV, a sofa, and a desk.

Horizon Club Deluxe 1 King

  • 49 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Horizon Club Executive 1 King

  • 55 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Shangri-La Surabaya

Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a nightclub, a health club and a bar/lounge. Change of towels is available on request
Shangri-La Surabaya offers 365 air-conditioned accommodations with a safe and complimentary bottles of water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Shangri-La Surabaya, you're just a quick walk from Ciputra World Mall. Free WiFi in public areas, free self-parking and a free area shuttle are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Treat yourself to Swedish massages, body scrubs or body treatments at the spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • 8 minutes on foot from Ciputra World Mall and a 2-minute drive from Al-Akbar Mosque
  • Free local-area shuttle service
Shangri-La Surabaya offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 17255 square feet (1603 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Surabaya. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:00 AM and 10:00 AM.
JAMOO – This restaurant serves breakfast, lunch and dinner. Open daily.
Nishimura – This restaurant serves lunch and dinner. Open daily.
Sapore Osteria – This restaurant only serves dinner. Open daily.
Shang Palace – This restaurant serves lunch and dinner. Open daily.
Desperados Bar & Grill – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Desperados Bar & Grill
  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Conference centre (17,255 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 17 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1995
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 605000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24 for adults and from USD 12 for children
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The check-in location differs from the property location. To check in, guests will need to go to Horizon Lounge for Horizon Guests
Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 55110, 9120207170785

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 262 reviews
Rating 8 - Good. 85 out of 262 reviews
Rating 6 - Okay. 24 out of 262 reviews
Rating 4 - Poor. 6 out of 262 reviews
Rating 2 - Terrible. 5 out of 262 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service
Stayed 7 nights in Aug 2024
Verified review

8/10 Good

caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated room, comfe & clean
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Todd

Awesome
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rakeshkumar

Liked: Cleanliness, staff & service, amenities
Quite comfortable and nice. staff also very helpful.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Yuen Teh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel, although it's slightly aged, but the experience was nice. And the price is reasonable.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

KAZUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first stay in Surabaya, choosing Shangri-La Surabaya was absolutely the right decision. The room was spacious, clean, and extremely comfortable. The lounge had a wonderful atmosphere, and the warm hospitality from the friendly staff made the experience even more enjoyable. I would also like to especially mention the lovely female staff member who assisted me during both check-in and check-out — her service was truly outstanding. I would definitely love to stay here again on my next visit to Surabaya. Thank you very much for the wonderful hospitality.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Keld

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Nickol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Maxime

Liked: Room comfort
Swimming pool is great
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very kind and smiling
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Lan-Hsun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast too busy not well service
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really recommendable

Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Weny

Liked: Cleanliness, amenities, property conditions & facilities
Very good and comfortable
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Lan-Hsun

Liked: Cleanliness, staff & service
Breakfast management to be improved when a lot people wait long time, customer order not well manage,
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Peng Eng Peter

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Hiroshi

Liked: Cleanliness
One morning, I could not take a breakfast in time for my departure from the hotel due to many local visitors.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty.
Stayed 1 night in Apr 2023
Verified review

6/10 Okay

Jeffrey

Service was slow or non existant around the pool, where i spent most of my time.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Yoshiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回は滞在が短くてなんとも言えない
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

jesper kastrup

Liked: Cleanliness, staff & service, amenities
Super freundlich, tolles zimmer
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
さすがと思われます。 食事がいい。多少高くても気にならない。 庭園に恐竜がいます。散策にいいですよ。
Stayed 2 nights in Jul 2025