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NH Canciller Ayala Vitoria

4.0 star property

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Photo gallery for NH Canciller Ayala Vitoria

Daily buffet breakfast for a fee
Superior Room | Minibar, in-room safe, desk, blackout curtains
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

View in a map
Santiago Ramon y Cajal Kalea, 5, Vitoria-Gasteiz, Alava, 01007
  • Place, Virgen Blanca Square
    ‪5 min walk‬
  • Place, Plaza de Espana
    ‪6 min walk‬
  • Place, Cathedral of Santa Maria de Vitoria
    ‪11 min walk‬
  • Airport, Vitoria (VIT)
    ‪11 min drive‬

Room options

View all photos for Standard Room

Room amenity

Standard Room

8.6 out of 10
Excellent
(23 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout curtains

Superior Room

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room (Extra Bed 2 adults + 1 child)

Room amenity

Standard Room (Extra Bed 2 adults + 1 child)

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Room (Extra Bed 3 adults)

Room amenity

Standard Room (Extra Bed 3 adults)

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Family Room (Adjoining Room, 2AD+2CH)

Room amenity

Family Room (Adjoining Room, 2AD+2CH)

  • 45 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room (Adjoining Room, 3AD+1CH)

Room amenity

Family Room (Adjoining Room, 3AD+1CH)

  • 45 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Room (View)

Room amenity

Standard Room (View)

8.2 out of 10
Very good
(12 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room (View, Extra Bed 2 Adults + 1 Child)

Room amenity

Standard Room (View, Extra Bed 2 Adults + 1 Child)

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Room (View, Extra Bed 3 Adults)

Room amenity

Standard Room (View, Extra Bed 3 Adults)

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Superior Room (New Style)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Room (View, New Style)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Room (View, New Style Extra Bed 2 Ad + 1 Ch)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Standard Room (View, New Style Extra Bed 3 Ad)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Standard Room (New Style)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Room (New Style Extra Bed 3 Adults)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Suite, Terrace (View, New Style)

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Junior Suite, Balcony

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Room (New Style Extra Bed 2 Ad + 1 Ch)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Similar properties

Exterior
Hotel Silken Ciudad de Vitoria
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 636 reviews
The price is CHF 67
includes taxes & fees
16 Nov - 17 Nov
Hotel Silken Ciudad de Vitoria

About this property

NH Canciller Ayala Vitoria

Pet-friendly hotel connected to a shopping centre in Vitoria-Gasteiz with a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Housekeeping is available on request.
NH Canciller Ayala Vitoria offers 174 air-conditioned accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a bath, bidets, complimentary toiletries and hairdryers.

This Vitoria-Gasteiz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

With your stay at NH Canciller Ayala Vitoria, you're connected to a shopping centre and just a quick walk from Florida Park. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy international cuisine while dining at Quejana
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • Steps from Florida Park and 3 minutes on foot from Basque Parliament Building
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi. Event space at this hotel measures 5630 square feet (523 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Canciller Ayala Vitoria. Parking is available for a fee.

This 4-star Vitoria-Gasteiz hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 5 AM to 10:30 AM.
Quejana – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 19 per night)

Food and drink

  • Daily buffet breakfast available 5 AM to 10:30 AM for a fee: EUR 15 to 16 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Quejana

Things to do

  • Bicycle storage
  • Bicycles

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,630 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 to 16 per person
  • Self-parking fee: EUR 19 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Canciller
Canciller Ayala
NH Ayala
NH Canciller
NH Canciller Ayala
NH Canciller Ayala Hotel
NH Canciller Ayala Hotel Vitoria
NH Canciller Ayala Vitoria
NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz
NH Canciller Ayala Vitoria Vitoria-Gasteiz
NH Canciller Ayala Vitoria Hotel
Nh Hotels Vitoria Gasteiz
NH Canciller Ayala Vitoria Hotel
NH Canciller Ayala Vitoria Vitoria-Gasteiz
NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz

Reviews

NH Canciller Ayala Vitoria Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 306 out of 642 reviews
Rating 8 - Good. 250 out of 642 reviews
Rating 6 - Okay. 61 out of 642 reviews
Rating 4 - Poor. 16 out of 642 reviews
Rating 2 - Terrible. 9 out of 642 reviews

Reviews

2/10 Terrible

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast, no parking. Nothing that they said was included
Stayed 1 night in Aug 2025

10/10 Excellent

Roger, Parkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy accessible by public tram, and easy walk to old town, with good restaurants and good sightseeing. The Florida park across for hotel added benefit. The hotel staff were friendly and extremely helpful in assisting with the planning of our daily activities. Would definitely return.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating! The room was nice as well!
Stayed 5 nights in Jul 2025

2/10 Terrible

Hing P

Stayed 3 nights in Jul 2025

10/10 Excellent

Philip Andrew

Stayed 13 nights in Jun 2025

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in. Polite and professional staff in the restaurant. Food was ok. No view from the window of room 119
Stayed 1 night in Jun 2025

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very good
Stayed 1 night in Jun 2025

10/10 Excellent

Josefina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen desayuno
Stayed 1 night in May 2025

8/10 Good

moris, Lake Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place but few services
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the heart of Vitoria. Nice surroundings and close to amenities
Stayed 2 nights in Nov 2024

4/10 Poor

Martyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
The bathroom was very small and dated. The service in the cafeteria was terrible. Every time you wanted a drink or some thing, You had to go down to reception and ask for someone to serve us. Overall not a good visit. We have stayed in NH Hotels many times and this was not up to their usual standards Nice view from the bedroom though
Stayed 1 night in Sep 2024

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel just on the edge of the old town
Stayed 1 night in Aug 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. Car park is very small, but the gentlemen on reception made a great effort to secure us a parking slot.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing atmosphere

Amazing city celebrating the main fiesta with the locals
Stayed 1 night in Aug 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding location

Great view. Outstanding location. Friendly staff. - too much noise from the upper floors
Stayed 2 nights in Jul 2024

10/10 Excellent

Damian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was so helpful and accommodating.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Inna

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This is the only hotel I’ve been to that advertised air conditioner and it wasn’t turned on in the whole hotel. Sleeping was not pleasant at all. We had to either open a window to a very noisy street or have a noisy fan. Terrible experience
Stayed 1 night in Jun 2024

10/10 Excellent

Jazmin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On our way from Lisbon to Cannes

stayed just one night. The only negative is that there was no place de parking inside the hotel. But we found one nearby in a nice public parking. Our room ha a vew of the magnificient park and of the cathedral. Very good buffet breakfast. Vitoria lives its reputation of a green city
Stayed 1 night in May 2024

8/10 Good

David

Liked: Property conditions & facilities, room comfort

Nice hotel, staff a little too regimented

Nice hotel in a nice spot. Staff were ok but very regimented. Breakfast at 8 do not show up 5 minutes earlier that sort of thing. Could have been a little bit more accommodating in this modern age.
Stayed 1 night in Mar 2024

10/10 Excellent

Rommel, New Hudson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and good location.
Stayed 5 nights in Mar 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely weekend trip

Great place, great view. Clean and good class people
Stayed 2 nights in Jan 2024

10/10 Excellent

Miguel

Stayed 1 night in Nov 2023

10/10 Excellent

ROBERTO

Stayed 1 night in Nov 2023