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Barceló Maya Palace - All Inclusive

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3 outdoor pools, pool loungers
Free minibar, in-room safe, desk, blackout curtains
3 outdoor pools, pool loungers
Gazebo
Private beach, white sand, beach towels, scuba diving
Luxury
VIP Access
4.5 star property
9.0

Wonderful

Serene escape in Caribbean paradise

Surrounded by lush, manicured gardens and crystal-clear waters, this beachfront paradise offers a serene escape. Delight in multiple pools, exceptional dining, and snorkelling adventures with sea turtles, all within a beautifully maintained, modern Caribbean setting.

Popular amenities

  • Parking included

Explore the area

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Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Ecopark Kantun Chi
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(253 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Similar properties

Aerial view
Barceló Maya Caribe - All Inclusive
Xpu-Ha
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,005 reviews
The price is CHF 182
includes taxes & fees
15 May - 16 May
Barceló Maya Caribe - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A private beach, 3 outdoor tennis courts, a health club and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of Barceló Maya Palace - All Inclusive's great beach location. During your stay, you'll be within walking distance of Ecopark Kantun Chi. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Mirador, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with massages, facials or body treatments at U-Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the pool and the family-friendly amenities
  • Within a 15-minute walk of Ecopark Kantun Chi and Cenote Cristalino
  • Airport shuttle service available for a fee
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador – This buffet restaurant specialises in international cuisine.
La Hacienda – This buffet restaurant specialises in Mexican cuisine. Open daily.
Rodizio – This restaurant specialises in Brazilian cuisine. Reservations are required. Open daily.
Brasserie – This restaurant specialises in French cuisine. Reservations are required. Open daily.
Caribe – This restaurant specialises in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to on-site nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in Speciality restaurants.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1398 out of 2146 reviews
Rating 8 - Good. 463 out of 2146 reviews
Rating 6 - Okay. 163 out of 2146 reviews
Rating 4 - Poor. 61 out of 2146 reviews
Rating 2 - Terrible. 61 out of 2146 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Valentin

Great
Stayed 8 nights in Jan 2026

8/10 Good

Alan George Stanley

Stayed 6 nights in Jan 2026

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and very spacious. The pool and beach were great and the staff did an amazing job with the upkeep of the resort. The only thing we didn't like was the food at neither the buffets nor the restaurants.
Stayed 5 nights in Jan 2026

10/10 Excellent

David, Centennial

Stayed 11 nights in Nov 2025

10/10 Excellent

Oluwatobi Orimolade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Jan 2026

10/10 Excellent

ANATOLIY A

Stayed 8 nights in Jan 2026

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wow—what a massive resort, yet they somehow keep the service feeling personal. We had an amazing time with our kids and parents (ages 11 to 80), and it truly worked for all of us. The food and service at the Palace were excellent, and the entertainment was top-notch. We all had a blast—the kids especially loved the jet skis, and the FlowRider was a huge hit!
Stayed 5 nights in Dec 2025

10/10 Excellent

Anna Michelle

Stayed 7 nights in Jan 2026

10/10 Excellent

William

Very clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Clean, staff was very friendly and service was amazing. The food was great, with lots of choices to choose .
Stayed 10 nights in Jan 2026

8/10 Good

Francis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, property, beach and overall areas are beautiful and we never felt it was crowded. There’s so much space and areas to explore! Our stay was excellent. Some suggestions: better reception and room service, I asked for help getting kitchen items to feed my baby, dish soap or warm water for bottles and they just said they couldn’t. The kids pool area would be perfect if heated, it took my kids a lot of time adjusting to the temperature. Last, our purpose of selecting an All Inclusive resort was to avoid extra planning related to meals and activities, but we found ourselves confused about our dining options and activities, it is hard to even have a map of the property or a suggested plan to explore it, it felt like they just wanted us to stay put by the beach, pool and buffet. Exploring didn’t feel encouraged but rather an endeavour.
Stayed 4 nights in Jan 2026

8/10 Good

Debie, Donalda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, one of the largest that I’ve stayed at, with many amenities. I was there for a wedding & stayed for 1 week. The variety of pools was great! The pools are large in size - everything from lap pool to kids pool. This is a child friendly resort. The property is in excellent condition. It is a very large resort with 4 resorts in 1 & an extremely long, fine sand beach. You can snorkel right off the beach. There are 2 double decker open air buses that provide transportation to the 4 resorts. The pickleball courts were wonderful but the pickleball paddles were terrible & they only provided 1 ball. I wish that the staff spoke more English. The spa was wonderful & the seaweed detox & deep tissue massage was a treat. I used the 40% discount that was offered for making an appointment in the 1st 48 hours. The mini golf course is 18 holes & pretty challenging but the clubs provided were not putters, they were irons. There are lots of deck chairs available but people get up very early to put a towel on a chair. It was difficult to find a chair some days. Could there be a better way? We were there with a large group & it would have been nice to be able to reserve an area on the beach where we could all sit. The beach does have a lot of palm trees for shade. I have a number of food allergies & the staff at the restaurants were always concerned & very accommodating. The red wine is awful. I would expect my concerns addressed before I would return.
Pickleball Court
Covered Walkway
Courtyard
Palace Beach
Stayed 7 nights in Jan 2026

10/10 Excellent

Richard

Stayed 4 nights in Dec 2025

6/10 Okay

Karl

Liked: Cleanliness
Disliked: Staff & service, amenities
Beach was very nice. Food was very average and drinks watered down.
Stayed 7 nights in Dec 2025

8/10 Good

Sean Devon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great place to stay. Good food and drinks. Great service
Stayed 8 nights in Jan 2026

10/10 Excellent

vipul

Stayed 4 nights in Dec 2025

8/10 Good

osbaldo cruz

Liked: Cleanliness, amenities, property conditions & facilities
Clean room the service was ok
Stayed 4 nights in Jan 2026

8/10 Good

Andrew John

Liked: Cleanliness, amenities, property conditions & facilities
Facility and beach are gorgeous. It’s also an incredibly clean resort. Tons of fun activities and the drinks and food are good. Only issues are that getting reservations for the restaurants is a complete nightmare and try to get as much information on any excursions. We did Isla Mujeres and it’s a bus that picks you up and takes you. It’s about 2-3 hours there and back and makes stops at other resorts along the way.
Stayed 5 nights in Jan 2026

10/10 Excellent

Emil

Stayed 6 nights in Oct 2025

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Room was cleaned every day and the staff was lovely and attentive.
Stayed 5 nights in Jan 2026

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing.
Stayed 7 nights in Jan 2026

4/10 Poor

Blake

Stayed 6 nights in Jan 2026

8/10 Good

Mustafa

Stayed 4 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything vas good and excellent.
Stayed 10 nights in Dec 2025

10/10 Excellent

Michael

Stayed 6 nights in Jan 2026