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citizenM Zürich

4.0 star property

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Photo gallery for citizenM Zürich

Lobby sitting area
View from property
Meeting facility
Lobby sitting area
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Lindenhof
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Zürich

Lakefront hotel with 24-hour business centre and 24-hour front desk
A restaurant, a bar/lounge and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM Zürich offers 160 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the comfortable beds at citizenM Zürich. During your stay, you're just a quick walk from Bahnhofstrasse. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Bahnhofstrasse and 6 minutes on foot from Paradeplatz
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly citizenM Zürich.

This 4-star Zürich hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM bar – On-site bar. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (85 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

Reviews

citizenM Zürich Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 821 out of 1141 reviews
Rating 8 - Good. 209 out of 1141 reviews
Rating 6 - Okay. 71 out of 1141 reviews
Rating 4 - Poor. 19 out of 1141 reviews
Rating 2 - Terrible. 21 out of 1141 reviews

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no way this is a 4 star hotel. This is worse than student accommodation. I would give 0 stars if I could.
Stayed 1 night in Sep 2025

10/10 Excellent

Janis, Glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique, modern and contemporary. Convenient to old town area and the train station
Stayed 3 nights in Sep 2025

10/10 Excellent

ANDRES

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to transportation, really nice hotel breakfast not that good.
Stayed 4 nights in Sep 2025

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, very strange arrangement of the bed which was pushed against two walls and a table, one has to crawl in and out of the bed! Very inconvenient for the second person! Never had seen one like that before. I wouldn’t have booked the room if it had shown the actual picture. We were misled! It’s not a cheap hotel and it also doesn’t include breakfast.
Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Austin

Stayed 1 night in Sep 2025

10/10 Excellent

Konstantin

Stayed 1 night in Sep 2025

10/10 Excellent

Mayerling

Liked: Cleanliness, staff & service, property conditions & facilities
Great place centrally located . Easy walk to Zlake Zurich , old town and plenty of shopping and Restaurants. I will definitely go back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Sep 2025

10/10 Excellent

Joyce, Balwyn North

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with modern design. Comfortable stay. Approximately 10 minutes from the central train station.
Stayed 1 night in Sep 2025

10/10 Excellent

Prashant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near old town (walkable). Near train station. Great overall
Stayed 1 night in Aug 2025

10/10 Excellent

Alexandr

Stayed 1 night in Aug 2025

6/10 Okay

Athena

Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
The shower was very tight space turning on water and maneuvering was unpleasant and I’m a small person. There was blood stain on my sheets. The bed was hard as a rock. The 3 day cleaning for charity was lovely, but when asked for cleaning the response was to bring towels which made me gather that cleaning wasn’t a welcomed request. Staff was lovely with exception of one person who was a little too laid back with their lack of assistance. Cocktail menu was a little off with flavor combos, e.g., margarita with added artificial coconut flavor. Breakfast was great! Unfortunately I didn’t sleep well there. Got only 4-4.5 hrs sleep/night while at next hotel slept fine. It may be that with a highly digital and wireless small space, with in-room, wireless iPad next to bed, there is too much EMF and blue light exposure.
Stayed 6 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Compact very efficient and clean rooms, close to sights. Breakfasts very good. All staff amazing!!
Stayed 4 nights in Aug 2025

8/10 Good

Gurvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Shirish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

8/10 Good

Marc-Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Hon Sang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money given everything is expensive

This is our second time to stay in CitizenM, Zürich. This tells you how much we like the hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Reza, Wandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Jhaleil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel walkable to train station
Stayed 1 night in Aug 2025

10/10 Excellent

Colleen

Travelled with family
Liked: Property conditions & facilities, room comfort
Quality clean hotel with nice beds and a whimsical artistic style! Great electronic features that awaken you to slowly lit and soft music whilst opening the window coverings. Adjustable mood lighting too. Loved it!
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff and a great property. Close to multiple restaurants and walkable to a n8ce area of the city. Would definitely recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe Gonzalez

Great
Stayed 2 nights in Aug 2025

4/10 Poor

Yasemin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In the evening the centralized system broke (it control
Stayed 1 night in Aug 2025