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Krystal Beach Acapulco

3.0 star property

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Photo gallery for Krystal Beach Acapulco

Outdoor pool, pool loungers
Front of property
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Outdoor wedding area

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Parking available
  • Bar
  • Pool
  • All-inclusive
  • Room service

Explore the area

View in a map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪58 min drive‬

Room options

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 2

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • Sleeps 4

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 4

View all photos for Standard Ocean View

Standard Ocean View | Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Ocean View

8.0 out of 10
Very good
(29 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(16 reviews)
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

  • 30 sq m
  • Sleeps 2

View all photos for Standard Room,1 King Bed, Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.4 out of 10
Good
(13 reviews)
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Mountain View

8.0 out of 10
Very good
(29 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Beach Acapulco

Family-friendly resort on the beach, with outdoor pool
Spend the day playing on the beach then return to dine at one of Krystal Beach Acapulco's 2 restaurants.
Krystal Beach Acapulco offers 400 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Krystal Beach Acapulco, you're just a quick walk from Parque Papagayo. You'll find features such as free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi
  • Enjoy international cuisine with ocean views at Aquamarina, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include babysitting, a children's club and a concierge
  • On-site recreation includes a playground
  • Steps from Parque Papagayo and Galerías Acapulco
Some rates at Krystal Beach Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco such as an outdoor pool, a children's pool and a hot tub.

There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.
Aquamarina – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Cevichería – On-site seafood restaurant. Open daily.
Beach Bar – On-site bar. Open daily.
Lobby Bar – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • Lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 400 per person
  • Self-parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Reviews

Krystal Beach Acapulco Reviews

7.0

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 299 out of 1006 reviews
Rating 8 - Good. 246 out of 1006 reviews
Rating 6 - Okay. 181 out of 1006 reviews
Rating 4 - Poor. 134 out of 1006 reviews
Rating 2 - Terrible. 146 out of 1006 reviews

Reviews

2/10 Terrible

El

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just between 2 sewage dumps, the elevators didn't work most of the time, parking was a nightmare, waiting lines of more than 1 hour to get the car,the bathrooms smell like sewage, the food is cheap and the restaurant crowded, the swimming pools under the diet sunlight and small, full of people resembling dumplings in a pot. Worst experience in Acapulco so far
Stayed 2 nights in Aug 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Brenda

Business traveller
Disliked: Staff & service

No lo recomiendo para nada

El hotel está bonito y la mayoría de los trabajadores son excelentes, pero en la llegada la recepción terrible, mal servicio, mal bienvenida, mal trato.
Stayed 2 nights in Aug 2025

4/10 Poor

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for a short stay

Well you have to consider that they just got through to hurricanes two years ago, one of the major problems is the elevators they have four elevators but only two work half of the time and they're not fast elevators very slow, the rooms are in good condition except the air conditioners cool the room at night comfortably but in during the day no you needed a fan, the beach access was good and the pools are good and the waiter and waitress staff was excellent.
Stayed 5 nights in Jul 2025

2/10 Terrible

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

octavio

Stayed 2 nights in Jul 2025

6/10 Okay

Marvin

Stayed 2 nights in Jul 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2025

10/10 Excellent

Abril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

maribel parga, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great!
Stayed 3 nights in Jun 2025

6/10 Okay

ISRAEL

Stayed 4 nights in Jun 2025

10/10 Excellent

Janitzi, palmdale

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Janitzi, palmdale

Stayed 2 nights in Jun 2025

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 45 mins to check in, only 1 person was at the front desk. The rooms did not look like in the pictures. The elevators took for ever, I believe they are broken and it’s inconvenient taking the stairs. The rooms were hot and a/c was not working. I was not pleased.
Stayed 1 night in Jun 2025

6/10 Okay

Jazmin Lizet

No me gusta que te cobran el estacionamiento, la alberca no funciona la 24 hora, solo de 8am a 8pm
Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco, Houston

Stayed 2 nights in Apr 2025

8/10 Good

Abril Citlali Santos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No es la primera vez que vamos; la atención es muy buena solo que en esta ocasión reservamos el todo incluido y al llegar allá pagamos para salir más tarde pero nunca nos comentaron que era sin el todo incluido y ya no pudimos disfrutar nuestra instancia como deseábamos y al final solo utilizamos el desayuno
Stayed 1 night in May 2025

2/10 Terrible

Angelica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2025

2/10 Terrible

Blanca

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel didnt respected the reservation about the room.we booked with 2 beds and they gave us a room with one bed my kids and me we slept in the same bed they didnt care about if we weren't comfortable .The elevators didn't work we took the stairs and it was 18 floors
Stayed 6 nights in May 2025

10/10 Excellent

ASHLEY

Liked: Amenities
Good
Stayed 2 nights in May 2025

4/10 Poor

FERNANDO PEREZ, Jurupa Valley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
lots of issues with the elevator and the room doors sometime not working. once i had to take the stair to go my room that was on 14 th floor.
Stayed 8 nights in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Jorge Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and easy to get around
Stayed 1 night in Apr 2025