Beautiful hotel, but basics of 5-star missing
âïžâïžâïž (3 out of 5)
We recently stayed at this 5-star hotel and, in many ways, it lived up to expectations. The property itself is absolutely stunning â both inside and out. The views over the lake were breathtaking, and our room was spotless, beautifully decorated, and very comfortable. Breakfast was excellent, with a wide variety of fresh fruit and plenty of choice. I also ordered two poached eggs from the hot selection, which amusingly arrived on two separate plates, each with toast but no garnish â a slightly odd presentation, but it did make us smile.
However, there were some disappointing aspects to our stay. On arrival, we were told the outdoor pool was open and offering food and drinks, but when we went down we found it closed with no service available. The explanation was that there had been a storm the day before â though on the day itself the sun was shining, so this felt like a missed opportunity. Later, we also discovered that the main restaurant was closed for the entire day (apparently standard on Mondays), which is unusual for a hotel of this level.
To the hotelâs credit, the new owner â who had only been in charge for a week â did step in and arrange for the pool to be opened, and allowed us to order paninis. While the gesture was appreciated, the price of âŹ25 for a simple cheese panini was hard to justify. For dinner, we were given access to the room service menu, but the options were extremely limited:
