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Heron Hotel

3.5 star property

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Photo gallery for Heron Hotel

Reception
Free daily buffet breakfast
View from property
Front of property
Hallway

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar

Explore the area

View in a map
Amora Gedel, Awassa
  • Place, Fish Market
    ‪2 min walk‬
  • Place, Lake Awasa
    ‪15 min walk‬
  • Place, Hawassa University
    ‪5 min drive‬
  • Airport, Awassa (AWA)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Garden View

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Garden View

  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Accessible, Lake View

Superior Room, 1 King Bed, Accessible, Lake View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Accessible, Lake View

Deluxe Room, 1 King Bed, Accessible, Lake View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Suite, 1 King Bed, Accessible, Lake View

Premium bedding, minibar, in-room safe, desk

Business Suite, 1 King Bed, Accessible, Lake View

  • Lake view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Twin Room, 2 Bedrooms, Lake View, Executive Level

32-inch flat-screen TV with satellite channels, TV

Presidential Twin Room, 2 Bedrooms, Lake View, Executive Level

  • Lake view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Heron Hotel

Along with a restaurant, this hotel has a bar/lounge and a coffee shop/cafe. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and concierge services are on-site.
Heron Hotel offers 33 accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

During your stay at Heron Hotel, you're just a quick walk from Fish Market. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Fish Market and Lake Awasa
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and a meeting room are available. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Heron Hotel. An area shuttle within 15 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Awassa hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Heron Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 17.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle
  • Rollaway bed fee: USD 17.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Heron Hotel Awassa
Heron Awassa
Heron Hotel Hotel
Heron Hotel Awassa
Heron Hotel Hotel Awassa

Heron Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 47 reviews
Rating 8 - Good. 15 out of 47 reviews
Rating 6 - Okay. 9 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Lajuan

Liked: Cleanliness
I like that the property was closed to the lake.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
nice place and great staff. However, i got mugged around the lake day time. not safe to walk alone
Stayed 6 nights in Aug 2024
Verified

8/10 Good

Abonesh

Liked: Cleanliness, property conditions & facilities
Safety and quality
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff proficient
Verified

8/10 Good

Muna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very quiet area, clean, equipped with hairdryer drinking bottle water provided every day, but no tea/ coffee facilities in room. The bathroom is ok but a little licks of water. Wonderful service staff members couldn’t do enough for you always with great smile. Will definitely go back again
Stayed 3 nights in May 2023
Verified

2/10 Terrible

Belayneh

My booking was not honored.
Verified

6/10 Okay

Nate

Disliked: Staff & service
When I checked in they were unaware of my reservation. I was then given a nice room - but once I had unpacked I was moved to a different room that had no lake view and was not as described.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Isaac

Disliked: Staff & service
Property put me in a different room to the one I paid for. They refused to reimburse me for the price difference
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

YOU & YOUR THINGS ARE NOT SAFE AT HERON HOTEL!! A male member of staff let himself into my room with the pass card. I was in bed at the time. There was nowhere to lock your things in the room, so if I wasn’t in, I’m sure he would have helped himself to them. The female manager and male receptionist laughed in my face when I went down shaking from the experience. As a woman travelling alone I felt completely unsafe and at risk. When I complained to Hotels.com they equated my safety to a $5 voucher to use with them. I will NEVER book with them again. Apparently when they spoke to Heron Hotel, they denied it happened - even though I recorded the conversation - and they refused a refund, meaning I had to spend a horrible night at the hotel before I could leave the next day. The picture shows what I had to do to remotely try and protect myself and my belongings that night. It also took 4 room changes to get a room with hot water the night I checked in. Completely unacceptable, disgusting, disgraceful behaviour
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Leuk hotel oo een goede locatie
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Maria Cristina

Disliked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist laut bis in die tiefe Nacht, sowohl seitens Personal als auch der Gäste. Das Hotel ist von 2017 aber sieht es wie 40 Jahre alt aus. Die Bettwäsche werden nicht ausgetauscht sondern in allen Richtungen umgedreht. Der Boden wird schon sauber gemacht und man bekommt Seifen und Wasser jeden Tag. Leider nur äthiopische Küche zum Frühstück; ansonsten isst man Brot und Eier. Das Personal für das Frühstück ist ausreichend aber leider "eingeschlafen"; Tische nicht bedeckt, Gläser fehlen immer am Buffet und man wird nicht bedient, wenn man nicht ruft. Rezeption: leider nur eine Person spricht Englisch, der Rest sehr sehr wenig. Fernseher im Zimme: 5 äthiopische Sender und 1 für die BBC mit schlechtem Empfang (keine Premium-TV-Sender wie in der Hotel Beschreibung aufgelistet) Ein Souvenirladen habe ich nicht gesehen. Keine Safes in den Zimmern (also nicht wie in der Hotel Beschreibung aufgelistet) Kein Kühlschrank Kein Zeitungen in der Lobby Keine internationale Küche, zum Glück ist ein italienisches Restaurant direkt daneben (wir vom Hotel nicht erwähnt)
Stayed 13 nights in Jan 2024
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai apprécié le calme et la terrasse
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Mooie ruime kamers en bovenal schoon!Vriendelijk personeel en prachtig uitzicht
Stayed 2 nights in Mar 2022
Verified

6/10 Okay

Assegid

Liked: Staff & service
The property claims its rooms to have lake view. They don't. Actually, the first night, they put me in a basement. 2nd night 2nd floor but still no lake view. I don't think anyone of their rooms have lake view. They shouldn't advertize wrongly like that. It is misleading. That being said, the staff tried to make up to the disappointment. They are very friendly and helpful.
Stayed 2 nights in Dec 2021
Verified

8/10 Good

Peter

Liked: Staff & service
Zimmer nach vorne sind gut, sonst eher mäßig. Essen gut. Alles günstig. Ruhige Lage. war schon mehrfach dort und würde immer wieder hingehen.
Stayed 3 nights in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good and friendly staff, also they spoke English which was helpful.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great and i will defintly recommend to family and friends
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful and helpful staff. Inviting atmosphere. Restaraunt right next door named Venezia might just be some of the best Italian food i’ve had in Ethiopia. What more can I say?
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

Glah

Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating, I will love to stay there again.
Stayed 3 nights in Jan 2021
Verified

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Practical and friendly

I stayed here for a couple of nights as a way to break up a long journey. It was clean, welcoming and well positioned. The water pressure and water temperature was much better than I have received in so-called 5 star places. The staff always have a friendly smile and greeting. ATM's right by the hotel, fish market and bird park 5 minutes walk, Italian restaurant next door. Perfect place for what I needed.
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Haymanot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above and beyond my expectations.

This is my second time staying at Heron hotel and The staff went above and beyond my expectations in making our stay absolutely memorable. The staff are very friendly and were accommodating to our needs. They remembered me from my previous stay and made my stay here personable. I truly recommend the hotel. It’s clean very affordable and the food is absolutely delicious. The hotel is walking distance from the lake for an early morning run or an evening walk. Thank you Heron hotel.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant by African standards

We enjoyed our stay at the Heron hotel for a number of reasons- the location near the lake and wildlife was wonderful! The food at the hotel restaurant was usually delicious, though be prepared to wait a while longer for your meals. (This was standard across Ethiopia though.) Room amenities were nice. A fan was provided (no AC) and WiFi usually worked. Hot water was unreliable, so that was a downside. For the price- we felt it was a good deal.
Stayed 5 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk, restaurant and cleaning personnel were amazing. Very friendly and professional. Only thing was shower was luke warm not hot. I would stay there again.
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staffs. We didn’t stay at this hotel because the hotel was full when we got there. They moved us to a better hotel.
Stayed 1 night in May 2019