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The Charles Hotel

4.0 star property

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Photo gallery for The Charles Hotel

Front of property
Exterior
Couples treatment room(s), body treatments, hot stone massages
Interior entrance
Staircase

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar

Explore the area

View in a map
One Bennett Street, Cambridge, MA, 02138
  • Place, Harvard University
    ‪3 min walk‬
  • Place, Harvard Square
    ‪5 min walk‬
  • Place, Fenway Park
    ‪4 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(74 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds

8.8 out of 10
Excellent
(35 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Fellows)

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed (Fellows)

9.6 out of 10
Exceptional
(7 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Deans)

Suite (Deans) | 1 bedroom, premium bedding, down duvets, minibar

Suite (Deans)

9.8 out of 10
Exceptional
(7 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, minibar

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible

1 bedroom, premium bedding, down duvets, minibar

Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Chancellors)

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed (Chancellors)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Fellows Suite / Rollaway on request)

Suite, 2 Double Beds (Fellows Suite / Rollaway on request) | 1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Double Beds (Fellows Suite / Rollaway on request)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

Studio, Kitchenette

  • Sleeps 3
  • 1 King Bed

Suite

  • Sleeps 4
  • 2 Double Beds

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About this property

The Charles Hotel

Luxury hotel with 3 restaurants and full-service spa
3 restaurants, a full-service spa and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a snack bar/deli and a 24-hour business centre are on-site.
The Charles Hotel offers 303 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 50-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of The Charles Hotel's great location. During your stay, you're just a quick walk from Harvard University. You'll find features such as free WiFi in public areas, plus 3 restaurants and 3 bars. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi and wired Internet
  • Enjoy American cuisine at Henrietta's Table, one of the property's 3 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Treat yourself to Swedish massages, body treatments or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Steps from Harvard University and 6 minutes by car from Fenway Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
The Charles Hotel offers its guests a full-service spa, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 18 meeting rooms, and coworking spaces. Event space at this hotel measures 17997 square feet (1672 square metres) and includes conference space. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury The Charles Hotel. For a fee, parking is available. A complete renovation of The Charles Hotel was completed in August 2021.

This 4-star Cambridge hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11 AM.
Henrietta's Table – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Noir Bar – This cocktail bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Bar Enza – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Regattabar Jazz Club – This bar specialises in American cuisine and only serves light fare. Reservations are required. Open selected days.
Pronto – This bistro specialises in American cuisine and serves breakfast, lunch and light fare. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Covered parking on site (USD 50 per day)
  • Covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11 AM for a fee: USD 10 to 40 for adults and USD 10 to 40 for children
  • 3 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar Enza
  • Henrietta's Table
  • Noir Bar
  • Pronto
  • Regattabar Jazz Club

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Library

Family friendly

  • In-room cot
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17,997 square feet of conference space
  • 18 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • On a river
  • Outdoor furniture

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Renovated entire property - August 2021
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 40 for adults and USD 10 to 40 for children
  • Covered self-parking fee: USD 50.00 per day
  • Valet parking fee: USD 55.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015240490
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Charles Cambridge
Charles Hotel
Charles Hotel Cambridge
Hotel Charles
The Charles Hotel Hotel
The Charles Hotel Cambridge
The Charles Hotel Hotel Cambridge

The Charles Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1019 reviews
Rating 8 - Good. 170 out of 1019 reviews
Rating 6 - Okay. 51 out of 1019 reviews
Rating 4 - Poor. 21 out of 1019 reviews
Rating 2 - Terrible. 17 out of 1019 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

angel

Stayed 1 night in Jul 2025

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had high hopes for this hotel after visiting its restaurant last year and seeing the lobby and reviews. Unfortunately, we were first booked on the 9th floor during a heat wave. The musty smell of the room was so strong when we opened the door. The hotel did right by us and moved us to a lower floor. The person from the front desk that moved our room was lovely - so friendly and understanding. The new room was wonderful and the TV had a better picture as well. We later learned that the musty smell can occur on the higher floors when the temperature is high. Why put us there to begin with then? In addition, there is no refrigerator in the room unless you request one. Maybe not a big deal for some, but we like to keep our water cold. I am glad that the hotel ended up doing right by us, but still question the decision to put us on the 9th floor at the start.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Loved our stay, and would certainly stay again.
Stayed 2 nights in Jul 2025

10/10 Excellent

RAJEEV

Stayed 2 nights in Jul 2025

10/10 Excellent

Dahlia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Great location
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Jul 2025

10/10 Excellent

Jaclyn, campbell

Stayed 2 nights in Jul 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dan, Wantagh

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel! Great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Richard A

Stayed 1 night in Jun 2025

10/10 Excellent

Ilya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Jun 2025

6/10 Okay

John

Stayed 4 nights in Jun 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel, very nice!
Stayed 1 night in Jun 2025

10/10 Excellent

Tsakhi

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Jun 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Location is excellent. Staff is attentive. Only drawback is that the water pressure in the shower is low and does not come with a hand held shower head. The pillows are so light weight and I had to ask for extra firm pillows.
Stayed 4 nights in Jun 2025

10/10 Excellent

Flor

Stayed 1 night in Jun 2025

10/10 Excellent

Thomas, La Jolla

Liked: Cleanliness, property conditions & facilities
Everything was perfect, except failed on providing a wake up call
Stayed 2 nights in Jun 2025

10/10 Excellent

Shirley

Stayed 3 nights in May 2025

10/10 Excellent

Stephen, Providence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great but pricey.
Stayed 1 night in Jun 2025

8/10 Good

Emineh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, with three restaurants and a well-equipped gym minutes away from Harvard square. Rooms are clean and specious with mirror TV in the bathroom. The only reason I don’t rated the hotel 5 star is that it doesn’t have a mini fridge and instead it has a mini bar which doesn’t keep the perishables cold enough.
Stayed 5 nights in Jun 2025

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Michael

Stayed 4 nights in Jun 2025

10/10 Excellent

Genadi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Tianshuang, Windermere

Stayed 3 nights in Jun 2025