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Hotel Fenix Beach Cartagena

4.0 star property
VIP Access

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Photo gallery for Hotel Fenix Beach Cartagena

On the beach, white sand, beach cabanas, sun-loungers
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Balcony view
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Premium bedding, minibar, in-room safe, individually furnished
Luxury Villa | View from room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Place, Playa de Punta Arena
    ‪1 min walk‬
  • Place, Bocagrande Beach
  • Place, Cartagena de Indias Convention Center
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, individually furnished

Superior Double Room

9.2 out of 10
Wonderful
(32 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually furnished

Family Bungalow, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Superior Bungalow

Superior Bungalow | Premium bedding, minibar, in-room safe, individually furnished

Superior Bungalow

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View | Premium bedding, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed with Sofa bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

8.8 out of 10
Excellent
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • Ocean view
  • 140 sq m
  • 4 bedrooms
  • Sleeps 9
  • 3 King Beds, 1 Single Bunk Bed, 1 Queen Bed and 1 Single Bed

View all photos for Family Villa

Family Villa | Premium bedding, minibar, in-room safe, individually furnished

Family Villa

  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Single Sofa Beds

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Premium bedding, minibar, in-room safe, individually furnished

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Bungalow

Standard Bungalow | Premium bedding, minibar, in-room safe, individually furnished

Standard Bungalow

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Bed

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  • Pool
  • Breakfast included
  • Kids’ pool
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,309 reviews
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About this property

Hotel Fenix Beach Cartagena

Beachfront, with spa services
At Hotel Fenix Beach Cartagena, relax by an outdoor pool or hit the beach where you can enjoy kayaking.
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include a shower, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Fenix Beach Cartagena. During your stay, you're just a quick walk from Playa de Punta Arena. Features include free breakfast, free WiFi in public areas and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • The restaurant, beach bar and swim-up bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • Steps from Playa de Punta Arena
  • Airport drop-off and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and spa services are also featured at Hotel Fenix Beach Cartagena. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee.

This 4-star Cartagena hotel is smoke free.

Guests are served a free full breakfast daily from 8 AM to 10 AM. The hotel hosts a free manager's reception daily.
On-site venue – This beachfront bar specialises in local cuisine and serves breakfast, lunch, dinner and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 90000 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • There is limited hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 421 out of 627 reviews
Rating 8 - Good. 115 out of 627 reviews
Rating 6 - Okay. 41 out of 627 reviews
Rating 4 - Poor. 18 out of 627 reviews
Rating 2 - Terrible. 32 out of 627 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place
Stayed 1 night in Nov 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view was amazing and the food options were delicious.
Stayed 1 night in Oct 2025

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and made it a great experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular, este hotel es lo máximo en Cartagena, me encanta venir a Fenix, es una experiencia realmente de mucho nivel
Stayed 1 night in Oct 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, ideal for relaxing. Staff were very friendly and attentive.
Stayed 2 nights in Oct 2025

10/10 Excellent

Javier Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

2/10 Terrible

Chris

Disliked: Staff & service, property conditions & facilities
Property was very poorly maintained. Air conditioning and television did not work on arrival, shower drain stopped up and flooded bathroom and bedroom, waited one and one half hour for food at lunch. Staff was nice but not competent. One of my worst hotel experiences ever.
Stayed 3 nights in Sep 2025

8/10 Good

Guadalupe C

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the personel . And the rooms. Nice an quit . Only thing i did not like not having access to stay longer out in cartagena downtown..since the boat has hrs to come n go from the island. Making you stuck in the Island.
Stayed 8 nights in Sep 2025

8/10 Good

Tanecia, detroit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beautiful property. There’s so many beautiful areas for photos and the beds are super comfortable. The beach view is great and the staff were amazing. We did find the food and drinks a bit pricey and there was a slight odor in our room. Also we did not know about boat times and we sent several messages and the response time was very slow so we ended up canceling three of the days we were going to stay there due to not being able to get a boat after our flight or before our early morning flight out and they refused to refund that day which was pretty disappointing since we didn’t stay there however I would recommend but be sure to read all fine print and contact them way in advance
Stayed 2 nights in Sep 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, amenities, property conditions & facilities
My toilet in my room kept overflowing even after it was fixed the first time. No phone so I would have to leave my room if I desired anything for me or for the room. Early morning construction woke me up. At night dogs around the property would bark at night, and worse if it starts to rain. I saw dogs without their leash and saw two cats around the reception area. I mean why have animals wandering around the property? One of the dogs barked at me as it was blocking the path to go to my room. Furniture at the beach were dirty and covered with ants. I went to gag some breakfast and I sat down waiting for 15 minutes to be served. I lost my patience and left. Thank goodness there were snacks in my room and water in my minibar. I miss the hop on and off bus tour because the boat couldn’t make it on time to the hotel due to the rain. Plus as I walked around to explore the property the walkway had cracks and I almost fell. I was miserable
Stayed 7 nights in Sep 2025

8/10 Good

Edmundo

Liked: Staff & service, amenities
Had to upgrade to a suite. A/c into at first room
Stayed 1 night in May 2025

4/10 Poor

Zachary

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
As there is a character limit, here are the pain points of this location: - Service/Staff - LOL what service? They would openly ignore the guests and/or you would have to request the same thing numerous times. Still lucky if you ever received it. Then at checkout you are greeted with a hidden gratuity fee. FOR WHAT? -Responsiveness- you have to arrive via ferry. Extremely difficult to book/communicate with the hotel, as they are unresponsive or delayed. We were told multiple times we didn’t have a reservation at the hotel when trying to book transportation. -checkout - during my stay I cut my finger on a piece of glass (found on their beach) and wiped it on a towel. At checkout they proceeded to showcase the towel as if it were a flag, in front of multiple guests telling us they would be charging us for the towel. I’ve never experienced this before, I was fine with being charged for the item, but the way they openly displayed it to try and shame the customer was a new one. PRO’s Pepe (vendor) / 1 bartender - these are the only two knowledgeable people at this location. They are the only ones that demonstrated any type of service or care for the guests.
Stayed 6 nights in Aug 2025

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere and views. The best feature is their private beach, free of annoying sellers, which is rare in Cartagena. The staff was very attentive and the food was delicious.
Stayed 1 night in Aug 2025

8/10 Good

Ligia

Stayed 3 nights in Aug 2025

6/10 Okay

nora Emilia

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Fredy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Good, employees are very kind. Hotel should announce that tips are included in the final bill.
Stayed 3 nights in Jul 2025

8/10 Good

Conner

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at fenix beach club! We stayed in the deluxe bungalow which was very nice and cleaned daily. Though the downfalls of fenix for us were the food price for relatively mediocre food as well as the slow service during breakfast and dinner time as we waited on average of 45 minutes just to be served. However the staff were very kind and helpful which made the overall stay at fenix very enjoyable and we would recommend staying there to anyone in the future.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria, BURLINGTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! We came as a family of 4 and really enjoy our time. So pleased about the service and the friendliness of the staff. Food and drink choices/taste were excellent. Room confort, beyond expected. Definitely recommended it. Looking forward to our next trip.
Stayed 3 nights in Jul 2025

2/10 Terrible

Rosa

Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

stephen

Stayed 3 nights in Jul 2025

6/10 Okay

Yazmin

Travelled with partner
Need better customer service
Stayed 8 nights in Jul 2025

10/10 Excellent

sandra

Stayed 2 nights in Jul 2025