Ain Hôtels avec bains à remous

"Although it was spacious, our room was very outdated, dark and depressing. Definitely not worthy of a 4-star rating! Besides the staff at the reception didn't seem to care at all and almost caused us to miss our flight... Upon check-in, we asked if they offered a shuttle service since we had an early morning flight...the receptionist told us "yes" and even showed us a paper sheet with shuttle times...the next morning at 6 am we showed up for our shuttle and found out from another receptionist that they don't offer shuttle services...the times we were shown are for a public bus that stops 500m from there...are you kidding me??? We have 2 young kids, 5 suitcases and it's below 0 outside...so we had to call a taxi at the last minute which took 40 minutes to arrive and we barely made it on time for our flight. ..and no one at the hotel apologized or took responsibility for their mistake. They didn't care. Worst service I have experienced. I am sure there are better options in the area...avoid this place."