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Hotel Am Schloss

3.0 star property

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Property grounds
Breakfast area
View from room
Classic Quadruple Room, 1 Queen Bed with Sofa bed, City View | Hypo-allergenic bedding, minibar, desk, laptop workspace
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Zwingerstrasse 20, Heidelberg, Baden-Württtemberg, 69117
  • Place, Marktplatz
    ‪1 min walk‬
  • Place, Heidelberg Castle
    ‪2 min walk‬
  • Place, Church of the Holy Spirit
    ‪3 min walk‬
  • Airport, Mannheim (MHG)
    ‪20 min drive‬

Room options

View all photos for Comfort Double Room, 1 Double Bed, City View

Comfort Double Room, 1 Double Bed, City View | Hypo-allergenic bedding, minibar, desk, laptop workspace

Comfort Double Room, 1 Double Bed, City View

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Hypo-allergenic bedding, minibar, desk, laptop workspace

Single Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Grand Apartment, Multiple Beds, Shared Bathroom, City View (Own Terrace )

Hypo-allergenic bedding, minibar, desk, laptop workspace

Grand Apartment, Multiple Beds, Shared Bathroom, City View (Own Terrace )

  • City view
  • 100 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Queen Beds

View all photos for Basic Apartment, 2 Bedrooms, 2 Bathrooms, City View (Kitchenette)

High chair

Basic Apartment, 2 Bedrooms, 2 Bathrooms, City View (Kitchenette)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Apartment, 2 Bedrooms, City View (own Terrasse)

Hypo-allergenic bedding, minibar, desk, laptop workspace

Panoramic Apartment, 2 Bedrooms, City View (own Terrasse)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Triple Room, 1 Queen Bed with Sofa bed, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Classic Triple Room, 1 Queen Bed with Sofa bed, City View

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Classic Quadruple Room, 1 Queen Bed with Sofa bed, City View

Classic Quadruple Room, 1 Queen Bed with Sofa bed, City View | Hypo-allergenic bedding, minibar, desk, laptop workspace

Classic Quadruple Room, 1 Queen Bed with Sofa bed, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Double or Twin Room, 1 King Bed, Kitchenette, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double or Twin Room, 1 King Bed, Kitchenette, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Double Room, 1 Double Bed, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Basic Double Room, 1 Double Bed, City View

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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Exterior
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4.7 out of 5, Exceptional, 947 reviews
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About this property

Hotel Am Schloss

A rooftop terrace, laundry facilities and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance and a front desk safe are on-site.
Hotel Am Schloss offers 24 accommodations with washers/dryers and minibars. Cable televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

This Heidelberg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Hotel Am Schloss's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Heidelberg Castle. Enjoy features like free WiFi in public areas, plus a rooftop terrace and laundry facilities.
  • Free WiFi
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Guests have great things to say about the location and the helpful staff
  • Steps from Neckar Valley-Odenwald Nature Park and Dokumentations - Und Kulturzentrum der Deutschen Sinti und Roma
  • Cats and dogs welcome for a fee
As a guest of Hotel Am Schloss, you'll find a rooftop terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. Hotel Am Schloss also features complimentary newspapers in the lobby, laundry facilities, and shopping on site.

Smoking is allowed in designated areas at this 3-star Heidelberg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 13 per day); discounts available
  • Wheelchair-accessible parking available

Things to do

  • Shopping

Family friendly

  • Cot (surcharge)
  • High chair
  • In-room washing machine/dryer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (89 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 23 December and 6 January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per day.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 13 per day (82 ft away)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Am Schloss
Am Schloss Heidelberg
Am Schloss Hotel
Hotel Am Schloss
Hotel Am Schloss Heidelberg
Hotel Am Schloss Hotel
Hotel Am Schloss Heidelberg
Hotel Am Schloss Hotel Heidelberg

Hotel Am Schloss Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 217 out of 347 reviews
Rating 8 - Good. 113 out of 347 reviews
Rating 6 - Okay. 16 out of 347 reviews
Rating 4 - Poor. 0 out of 347 reviews
Rating 2 - Terrible. 1 out of 347 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location with friendly staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not luxurious but very comfortable and lovely. The breakfast was delicious, very good lattes. The staff was very accommodating and spoke English. The front desk was amazing, even carried my bag up the stairs💕. Any questions were answered. Gave great recommendations for dinner. From our window you could see the castle. Christmas markets and the funicular were right there. Great location. Beautiful
From our bedroom window. What a way to start your day
Stayed 2 nights in Dec 2025

10/10 Excellent

ruvicia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
What a lovely little hotel nestled in the foothills of the Heidelberg Palace and steps away from historic sites & the best shops and restaurants! The hotel staff (Jasmine) was among the most welcoming to encounter and truly attentive to insuring guests had a pleasant and comfortable stay. The breakfast was abundant and of appealing variety. The room was comfortable with a wonderful rooftop balcony having a panoramic view of the charming old town area. Reasonably priced, convenient location in desirable, safe area and well maintained.
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. A big surprise was the hotel is located by one of the Christmas Markets. The receptionist who checked us in recommended a great restaurant. Parking is in the public garage below the hotel which is super convenient and they give you a card to get a discount! The hotel has either a city view or castle view, we had the city view and could not have been more pleased! Super clean rooms. Breakfast staff always hopping and fixing drinks clearing tables. We bought a ticket and took the tram all the way up and then visited the castle on the way down. Amazing start to our Germany trip! Highly recommend! Tip: parking is on the North side of the building so one street back from the actual street address.
View from the room
Stayed 1 night in Dec 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, they upgraded us so we had the roof top, stunning views! lovely staff!
Stayed 1 night in Nov 2025

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lady at the desk was so helpful and kind. She spoke English perfectly. Hotel is the top floor of the parking garage. You can park your car for 15 Euros. The view is great. Short walk to old town and Christmas Markets. Breakfast was just okay. No eggs or sausage.
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly, Foster City

Stayed 1 night in Nov 2025

10/10 Excellent

Jeremy

Stayed 2 nights in Oct 2025

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The room was small, but sufficient for what I wanted. I had a great view of the Schloss from my room window (room 19). The lady at check-in was very nice. I arrived earlier than check-in, so she gave me some sights to see in Heidelberg while I waited for my room. The hotel is on top of a parking garage, so parking was easy, and it is very well located for going to the Schloss or other sites.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennie, Lake Oswego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view, pleasant atmosphere, helpful staff
Stayed 2 nights in Oct 2025

10/10 Excellent

william, maitland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had a balcony with amazing views of the city. The staff were all very friendly and accommodating. Parking garage is connected to the hotel, so it is very easy to access the hotel after parking.
Balcony city view 1
Balcony city view 2
Stayed 1 night in Oct 2025

10/10 Excellent

Siddhartha, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking downstairs, in the old town , funicular is in the same building. The staff is great, they go out of their way to make you feel comfortable . Excellent breakfast, we had it on the terrace with a beautiful view of the castle
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Heidelberg Castle, the funicular, and Old Town with its shops and restaurants. Staff was friendly and helpful. Breakfast was simple but good. If you have a car, parking is convenient.
Stayed 3 nights in Sep 2025

10/10 Excellent

HONGYAN

Travelled with family
Liked: Cleanliness, staff & service
nice location
Stayed 2 nights in Sep 2025

8/10 Good

jose

Stayed 2 nights in Sep 2025

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Cary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from the terrace. Have a great time staying in the middle of the town.
Stayed 1 night in Aug 2025

10/10 Excellent

Zacchary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from the terrace
Stayed 2 nights in Jul 2025

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect. The parking garage fills up completely during the day with people visiting the castle so be prepared to wait for a spot if you arrive in the middle of the day. The staff at the hotel is very friendly and helped with recommendations for things to do and restaurants in the area. Room was very clean and the terrace has a great view of the city and the castle. The breakfast was OK. Great to have a complimentary meal during our trip but I'm not sure why a lot of these reviews are raving about it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location, easy parking, safe, clean, big rooms, close to old town!
Stayed 2 nights in Jul 2025

10/10 Excellent

Sanju

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location only a 20 minute walk to the Heidelberg Castle. This hotel is centrally located with an easy and short walk to the main town square. Good breakfast. This hotel sits on the 7th floor of the parking garage. Parking can be a little tight for larger cars.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shanen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025