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Mitsis Rinela

5.0 star property

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Photo gallery for Mitsis Rinela

Terrace/patio
Property preview
6 restaurants, breakfast, lunch, dinner served; international cuisine
Bar (on property)
Beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available

Explore the area

View in a map
Palea EO Irakliou Agiou Nikolaou,, Heraclio, Hersonissos, Crete, 71500
  • Place, Dinosauria Park
    ‪2 min drive‬
  • Place, Cretaquarium
    ‪3 min drive‬
  • Place, Heraklion Port
    ‪12 min drive‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪9 min drive‬

Room options

View all photos for Superior Double Room, Garden View

1 bedroom, free minibar, in-room safe, desk

Superior Double Room, Garden View

8.4 out of 10
Very good
(10 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room, Sea View

View from room

Superior Double Room, Sea View

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room, Sea View, Beachfront

Superior Double Room, Sea View, Beachfront | 1 bedroom, free minibar, in-room safe, desk

Superior Double Room, Sea View, Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Sea Front Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Double Sea Front Sharing Pool

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Bungalow Private Courtyard

1 bedroom, free minibar, in-room safe, desk

Superior Bungalow Private Courtyard

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Family Suite Sharing Pool

Superior Family Suite Sharing Pool | 1 bedroom, free minibar, in-room safe, desk

Superior Family Suite Sharing Pool

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Superior Suite Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Suite Sharing Pool

  • 48 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Superior Suite Private Pool

Superior Suite Private Pool | 1 bedroom, free minibar, in-room safe, desk

Superior Suite Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Superior Villa Private Pool

Superior Villa Private Pool | 1 bedroom, free minibar, in-room safe, desk

Superior Villa Private Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Beds and 2 Single Sofa Beds OR 2 Double Beds and 2 Single Sofa Beds

View all photos for Junior Suite Garden View

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Sea View

Junior Suite Sea View | 1 bedroom, free minibar, in-room safe, desk

Junior Suite Sea View

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Junior Suite Sharing Pool

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Private Courtyard

1 bedroom, free minibar, in-room safe, desk

Family Suite Private Courtyard

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Family Two-Bedroom Suite Swim up sharing pool

50-inch flat-screen TV with satellite channels, TV

Family Two-Bedroom Suite Swim up sharing pool

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 5
  • 2 Single Beds and 2 Single Sofa Beds OR 1 Double Bed and 3 Single Sofa Beds

View all photos for Suite Sea Front Sharing Pool

Suite Sea Front Sharing Pool | 1 bedroom, free minibar, in-room safe, desk

Suite Sea Front Sharing Pool

  • 48 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Private Residence

1 bedroom, free minibar, in-room safe, desk

Private Residence

  • 76 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Superior double Sea View (Customized for mobility needs)

View from room

Superior double Sea View (Customized for mobility needs)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Swim up Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Double Swim up Sharing Pool

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed

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About this property

Mitsis Rinela

Luxury hotel on the beach, with 2 outdoor pools
Catch some rays on Mitsis Rinela's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Mitsis Rinela offers 396 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

A private beach and 2 outdoor tennis courts are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zeen Spa has massage/treatment rooms and couples treatment room(s). Services include sports massages, facials, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Mitsis Rinela. During your stay, you'll be close to Dinosauria Park. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 6 restaurants, a coffee shop, 2 beach bars and 2 poolside bars
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or thalassotherapy at Zeen Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • 13 minutes by car from Heraklion Port and 13 minutes from Star Beach Water Park
Mitsis Rinela is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the hotel's beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Mitsis Rinela, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 poolside bars. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Hersonissos hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
On-site venue – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.
Chinese Restaurant – This theme restaurant specialises in Chinese cuisine and only serves dinner. Reservations are required. Open daily.
Taverna Restaurant – This beach theme restaurant specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Reservations are required. Open daily.
Beach BBQ Corner – This restaurant specialises in barbecue and is located on the beach. Open daily.
Traditional Greek pies – This restaurant specialises in local cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

À la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing

Land activities

Tennis

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Beach BBQ Corner
  • Chinese Restaurant
  • Taverna Restaurant
  • Traditional Greek pies

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Mountain biking
  • Nightclub
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Scuba diving
  • Shopping
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 33 buildings
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 7 November and 27 March.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1039Κ015A0018900

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Mitsis Beach
Mitsis Beach Resort
Mitsis Rinela
Mitsis Rinela Beach Chersonissos
Mitsis Rinela Resort
Rinela
Rinela Beach
Rinela Beach Mitsis
Rinela Beach Resort
Rinela Mitsis
Mitsis Rinela Beach Resort Gouves
Mitsis Rinela Beach Resort
Mitsis Rinela Beach Gouves
Mitsis Rinela Beach Resort All Inclusive
Mitsis Rinela Beach Resort All Inclusive Gouves
Mitsis Rinela Beach All Inclusive Gouves
Mitsis Rinela Beach All Inclusive
Mitsis Rinela Beach Resort Spa All Inclusive
Mitsis Rinela Inclusive Gouve

Mitsis Rinela Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 381 out of 585 reviews
Rating 8 - Good. 133 out of 585 reviews
Rating 6 - Okay. 39 out of 585 reviews
Rating 4 - Poor. 22 out of 585 reviews
Rating 2 - Terrible. 10 out of 585 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool like swim in the ocean huge
Stayed 3 nights in Aug 2025

10/10 Excellent

Valeria-Iuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at mitsis rinela for a week and everything was perfect. The hotel has an amazing view of the ocean and the beach is beautiful, it literally looks like a beach club with sun mattresses. The staff is also friendly and welcoming, helping us with everything we needed (especially Maria from guest relations!). The food is tasty and the restaurants are definitely worth trying to book. We especially loved the Italian restaurant and every restaurant brought diversity in the food we ate throughout the week. Lastly, the drinks at the lounge bar are delicious and very well made, we stayed and ordered drinks every night of the week. Would definitely come again!!
Stayed 6 nights in Aug 2025

10/10 Excellent

Simon Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Charles Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Excellent swim up rooms and clean hotel with good selection of drinks. Our only honest criticism would be the quality of buffet food and range of Greek food which was lacking. The kids pool is substandard and not to the same quality as the pools and facilities elsewhere. Other than that, we had a lovely time and would still return.
Stayed 7 nights in Jul 2025

10/10 Excellent

Kirti

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort for chilling holiday
Stayed 6 nights in Jul 2025

10/10 Excellent

Aniket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Mitsis Rinela to celebrate a milestone birthday and our anniversary and the experience was flawless from start to finish. Having already stayed at another Mitsis in Rhodes, I expected great service, but Rinela somehow exceeded even that. As vegans, we were especially impressed by how well the resort catered to our dietary needs. From the moment I emailed ahead of our stay, the resort’s in-house nutritionist, Maria, responded promptly and clearly explained our options at every restaurant. When we arrived, she met with us personally to ensure everything was in place and it was. We were introduced to the Executive Chef, Georgios, and Sous Chef, Ionis, who went out of their way to customise our meals. The service across all à la carte restaurants, cafés, and beach bars was simply incredible. We were constantly offered more food and options — the à la carte dining felt limitless, and every meal left us full and happy. It honestly felt like visiting a beloved grandmother who keeps lovingly feeding you. The staff were exceptional; always smiling, always helpful. A special thanks to Sha, Magdalini, Kelly, and Eleni, who made every dining experience extra special. The setting itself is stunning, with a grand pool, private beach, and beautiful architecture — but it’s the people who truly make Mitsis Rinela what it is. I work for a global travel company and can confidently say this was one of the best hospitality experiences I’ve had anywhere in the world!
Stayed 7 nights in Jul 2025

8/10 Good

Eleni

Stayed 5 nights in Jul 2025

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, well maintained grounds, clean and comfortable. Staff is great and make you feel welcome, one of the biggest assets . Food is good though the Asian a la carte and the late night buffet less so. Good massages at the spa and nice beach. It was a very relaxing week and I would definitely recommend.
Stayed 7 nights in Jun 2025

8/10 Good

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Mohamed Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 2nd time at Mitsis Rinela after trying a few of the Mitsis properties. The facilities and the sand beach are the main attraction for sure. Everything has been or is being refurbished and the hotel is really beautiful. Would highly recommend to anyone interested in an all inclusive resort. Only drawback for us as a couple was the number of kids around but that’s the summer for you. Not much can be done about that.
Stayed 7 nights in Jun 2025

10/10 Excellent

Harsimran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Beds not so comfy.
Stayed 3 nights in Jun 2025

10/10 Excellent

Roozbeh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A convenient mid size resort. Decent food. Amazing beach and big size pool. Pool never gets too crowded. Friendly staff. Only complaint could be lack of staff. Staff seems working long hours and exhausted,They try their best though.
Stayed 6 nights in May 2025

6/10 Okay

Sara

Stayed 9 nights in May 2025

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, everything very clean and well kept. Pool area and beach are excellent. Lots of steps if you have mobility issues but we really enjoyed our stay and will return again.
Stayed 7 nights in May 2025

4/10 Poor

Kally

Stayed 4 nights in May 2025

4/10 Poor

Leanne Marie

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Lovely property however, if you are expecting 5 star service this isn’t the place. You barely receive table service by the pool so you constantly have to get drinks yourself. Mini fridge was only restocked once, buffet for breakfast and dinner is of very bad quality - you have to book well in advance to get into the restaurants. However, Staff in the main bar were very lovely and attentive and the Italian restaurant. I would personally rate this hotel a 4 star.
Stayed 5 nights in May 2025

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic two-week stay at Mitsis Rinela in summer 2024! From the moment we arrived, the experience exceeded our expectations. We were pleasantly surprised with a complimentary upgrade to a room with access to a shared pool, which really elevated our holiday experience. The room was spotless and well-maintained throughout our stay. The staff were incredibly friendly and welcoming, always ready to help with a smile. We especially enjoyed the evening entertainment—it added a lovely touch to our nights and created a great atmosphere around the resort. The dining options were another highlight. In addition to the main buffet, there were several à la carte restaurants offering a nice variety of cuisines. One thing to note is that these restaurants require advance booking. Unfortunately, we weren’t aware of this at first, so we missed the chance to use our full quota of reservations. It would have been helpful to get a heads-up about that upon arrival. Overall, though, Mitsis Rinela offered a beautiful and relaxing getaway with great amenities, top-notch service, and memorable moments. We would definitely love to return!
Stayed 12 nights in Jun 2024

4/10 Poor

Joshua

Travelled with partner
Liked: Cleanliness, amenities
I had a mixed stay for our honeymoon, I found all the dinner and service staff really lovely and the cleaners were really good, however there is a massive negative which really ruined our stay, the air conditioning which was advertised was set to heat mode for the first 5 days of our trip… despite complaining each day and being told it will be fixed tomorrow… it was not changed to cooling mode for 5 days, this really effected our sleep as it was so hot in our roo, they would not move us to a different room and just told us to put up with it… really disappointed by this otherwise I feel it would of been a lovely stay… Complained afterwards and was not offered any kind of compensation or refund on the stay. Also the area around is not that great I would recommend staying somewhere near chanai.
Stayed 7 nights in Apr 2025

10/10 Excellent

Veit Urban

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our stay was very nice. Thank you very much. Organisation is Perfect!
Stayed 7 nights in Apr 2025

10/10 Excellent

Madeleine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the most stunning setting of any hotel I’ve ever stayed at. The main pool is especially gorgeous. Their all-inclusive meals were high quality and dining room service was great. Bar service was a little slow during happy hour time. We couldn’t check in until an hour after check-in time which was slightly inconvenient; looking back, it would’ve been helpful to unwind somewhere on the property and get a text when our room was ready. We did get upgraded to a suite with a swim-up pool attached to our terrace, which was lovely. This was a nice place to bring our toddler. It felt family-friendly but sophisticated, too.
Stayed 1 night in Apr 2025

8/10 Good

Mathieu

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2025

4/10 Poor

Erika

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
For the price we paid, I expected a much better experience. The food was terrible, and the air conditioning in my suite didn’t work. I reported it to staff three times, but no one ever came to check it out. I upgraded to the family suite, and unfortunately, my sister-in-law, who is half Black, felt extremely disrespected by the staff. They completely ignored her requests to the point that I had to step in and ask on her behalf. To make things worse, the makeshift bed downstairs had fleas. We later realized that the sliding doors are often left open, allowing stray cats to come in and lay on the couches—we actually saw this happen one night when it rained. Overall, this stay was disappointing and definitely not worth the money.
Stayed 6 nights in Apr 2025

10/10 Excellent

KHAUSHAL BANU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My siblings and I had a pleasant stay at Mitsis Rinela. The rooms were extremely comfortable, clean, and the staff were very helpful and accommodating. The restaurants had a wide variety of food to choose from, and there was entertainment on every night we were there. Definitely a hotel to stay at during a visit to Heraklion.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve stayed at in years. Great food, pool and private beach. The room was immaculate and the staff was friendly and helpful.
Stayed 3 nights in Apr 2025