Mixed Experience â Beautiful Location, But Disappointing Service and rooms
The hotelâs location is undeniably stunning. The beach is just steps away and impeccably clean, and the surrounding scenery is absolutely gorgeousâperfect for relaxing or snapping a few memorable photos. The pools were kept at a very pleasant temperature, making them ideal for both daytime lounging and evening dips. One of the highlights was the live music every evening from 6 to 9 PM. It added a lovely atmosphere to our stay, and the performer on Monday nights was especially talented.
Unfortunately, the experience inside the hotel didnât match the beauty outside. We had booked an ocean view room, but were given only a partial view. When we raised the issue, we were told that âfull ocean viewâ actually meant âocean front,â and that we could switch rooms for an additional $100 plus feeâwhich felt misleading and unfair.
The staff were generally unwelcoming and unresponsive. Our room was not clean upon arrivalâthere were items left on the floor, stains on the counter, and an overall lack of attention to detail. We requested cleaning service, but no one ever showed up. Despite clear signage prohibiting smoking, guests were openly smoking cigarettes and e-cigarettes by the pool, which made the environment less enjoyable.
The hotel itself felt quite dated. Carpets smell and are stained. The bathroom and shower lacked basic amenities like towel hooks or hangers, lighting was not enough. Sheets wear thorn.
