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HF Fénix Urban

4.0 star property

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Photo gallery for HF Fénix Urban

Lobby
Restaurant
Lobby lounge
Lobby sitting area
Minibar, in-room safe, desk, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

View in a map
Av. António Augusto de Aguiar, 14, Lisbon, 1050-016
  • Marquis of Pombal Square
    ‪5 min walk‬
  • Avenida da Liberdade
    ‪5 min walk‬
  • Rossio Square
    ‪2 min drive‬
  • Lisbon (LIS-Humberto Delgado)
    ‪6 min drive‬

Room options

View all photos for Comfort Twin Plus (Quadruple Use)

Minibar, in-room safe, desk, soundproofing

Comfort Twin Plus (Quadruple Use)

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Comfort Double or Twin Room

9.2 out of 10
Wonderful
(41 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Comfort Twin Plus (Triple Use)

Minibar, in-room safe, desk, soundproofing

Comfort Twin Plus (Triple Use)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Double Room

Comfort Double Room | Minibar, in-room safe, desk, soundproofing

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Twin Room

Minibar, in-room safe, desk, soundproofing

Comfort Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Double Room

Comfort Double Room | Minibar, in-room safe, desk, soundproofing

Comfort Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby sitting area

HF Fenix Garden

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,000 reviews
The price is CHF 87
includes taxes & fees
24 Aug - 25 Aug
HF Fenix Garden

About this property

HF Fénix Urban

Hotel with a restaurant, a short walk to Avenida da Liberdade
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include self parking, a business centre and dry cleaning.
HF Fénix Urban offers 148 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

Our customers tell us that they can't get enough of the helpful staff at HF Fénix Urban. During your stay, you're just a quick walk from Avenida da Liberdade. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Avenida da Liberdade and Marquis of Pombal Square
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

WiFi is free in public spaces. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly HF Fénix Urban. Parking is available for a fee.

This 4-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
HF Fénix Urban has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 19 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Self-parking fee: EUR 19 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
Property Registration Number 5431

Property is also known as

HF Fénix Urban
HF Fénix Urban Hotel
Hf Fenix Urban Hotel Lisbon
HF Fénix Urban Hotel Lisbon
HF Fénix Urban Lisbon
HF Urban
HF Fénix Urban Hotel
HF Fénix Urban Lisbon
HF Fénix Urban Hotel Lisbon

HF Fénix Urban Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1001 reviews
Rating 8 - Good. 365 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Nilka

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff attention is terrible
Stayed 3 nights in Apr 2025

6/10 Okay

CARMEN

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is super close to the roundabout and entryway to Liberty A ensue and 25. Knute walk to the old port and commerce sqare
Stayed 2 nights in Apr 2025

10/10 Excellent

Yusmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and the location as well.
Stayed 3 nights in Apr 2025

10/10 Excellent

zafer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel
Stayed 3 nights in Apr 2025

4/10 Poor

Jussye, orlando

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No room upgrade, no VIP recognition, mal functioning AC, expensive parking fee.
Stayed 2 nights in Apr 2025

10/10 Excellent

Valther

Liked: Cleanliness, staff & service, property conditions & facilities
n/A
Stayed 1 night in Mar 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality staff were perfect.
Stayed 2 nights in Mar 2025

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HF Fenix Urban

Excellent staff and the hotel was in a great location. Also took advantage of the special rate for the breakfast which was great value. It is about 20mins walk to the old part of the city but its a very easy walk but the metro is only 2 mins way which is a great alternative. Would stay here again
Stayed 3 nights in Mar 2025

10/10 Excellent

Ian

Stayed 3 nights in Feb 2025

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice stay.

The staff is excellent. The bed was very comfortable. The towels and room were a little shabby. The location is great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Omar, Milton

Amazing
Stayed 3 nights in Feb 2025

8/10 Good

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Hotel was very nice! We really like the location. Not too touristy and an easy walk to some very nice restaurants. The only issue we had is the floor seem kind of dirty. Found previous occupant’s medication on the floor as well as a lot of other stuff. Otherwise it was very clean
Stayed 1 night in Jan 2025

10/10 Excellent

Alec

Stayed 1 night in Nov 2024

8/10 Good

Pilar

Stayed 5 nights in Aug 2024

10/10 Excellent

Selkys

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and centric hotel
Stayed 3 nights in Sep 2024

8/10 Good

Michael

Stayed 3 nights in Jul 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just finished a great five day stay at the HF Fenix Urban. The staff was friendly and the room was comfortable, perfectly equipped and impeccably maintained. As a former Hilton General manager, I was very impressed with the entire operation of this hotel and highly recommend it to anyone visiting Lisbon.
Stayed 5 nights in Aug 2024

6/10 Okay

Bilal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The air conditioner didn’t work as we’d have liked to. It allowed us to set the temperature as low as 18 degrees, but the temperature never went below 21 degrees. The maintenance team came to check with a temperature gun pointing at the air blowing from the vent which was at a lower temperature but the room never cooled down. The room is small, building is clean, staff is friendly. There’s a long line up always outside the hotel as there’s an immigration office (I believe) next door.
Stayed 2 nights in Aug 2024

6/10 Okay

Bilal

Travelled with partner
Liked: Cleanliness, staff & service
The air conditioner didn’t work as we’d have liked to. It allowed us to set the temperature as low as 18 degrees, but the temperature never went below 21 degrees. The maintenance team came to check with a temperature gun pointing at the air blowing from the vent which was at a lower temperature but the room never cooled down. The room is small, building is clean, staff is friendly. There’s a long line up always outside the hotel as there’s an immigration office (I believe) next door.
Stayed 1 night in Aug 2024

10/10 Excellent

Eran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall. Got the breakfast which was very good.
Stayed 4 nights in Jul 2024

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay. Convenient location. Staff very helpful. Bed was comfortable.
Stayed 5 nights in Jun 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Stayed 1 night in Jun 2024

8/10 Good

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024